Ferratum

Ferratum reviews

23 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
87%
Would buy here again
Ordering
8.8
Service
8.6
Pricing
8.2
Delivery
8.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Fast and Easy Loan Process

9.5

"I just applied for a loan with Ferratum and I gotta say, I was impressed with how quick and easy it was. The online application was super easy to f..."

Critical

Trying to get a loan

5.0

"Oh man, I tried to get a loan from them, but seriously, their customer service was so slow and inefficient. It was taking forever to hear back from..."

Most Voted

My loan disappeared 😢

6.0

"I was gonna go get a loan today, but then all of a sudden they stopped offering them! Like, yesterday they were still giving out loans, but now the..."

Reviews (23)

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Loans not approved

B

26 reviews

6.0
Overall Rating
Would buy here again
No

I applied for a loan, thinking things would go well, but sadly, they denied my application. I felt let down because the approval process didn't go as smoothly as they made it seem. It was frustrating to only hear good stuff about the service and then be disappointed in the end.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Fast and Easy Loan Process

D

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I just applied for a loan with Ferratum and I gotta say, I was impressed with how quick and easy it was. The online application was super easy to fill out and I got a decision in no time. The customer service was really good too, they were friendly and answered all my questions. I'd definitely recommend them if you need a loan in a pinch.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Online loan experience

C

13 reviews

9.0
Overall Rating
Would buy here again
Yes

So, my friend suggested checking out online loans and I thought, why not give it a try, eh? After looking into it a bit, I found this one service that seemed alright and decided to apply for a small loan to help with some bills. And get this, they actually approved me even though I'm totally new to this whole online loan thing. The whole process was super quick and easy, and I got the money in my account within a few hours. Times are tough right now, and making ends meet can be a real challenge, you know? Online loans can be a pretty handy option instead of dealing with the hassle of waiting in line at a regular loan store. If you're in a tight spot, it's definitely something to think about.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick and understanding customer service

S

7 reviews

9.0
Overall Rating
Would buy here again
Yes

I would definitely recommend this service to anyone who needs quick and understanding customer support. The staff always reply to emails promptly and are very understanding in all situations. The only thing I would suggest is maybe reducing the 5-day wait time for borrowing again.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Customer service experience

B

18 reviews

10.0
Overall Rating
Would buy here again
Yes

I gotta say, I had the chance to call your customer service line not long ago, and I was super impressed with how great the service was. The folks I talked to were polite and knew just how to help with all my questions. Compared to other companies, even banks, your team really stood out with their top-notch service. Keep it up!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

$800 Loan Approved

B

18 reviews

10.0
Overall Rating
Would buy here again
Yes

Oh my goodness, you guys, I have to share with you about my latest loan from this place! I've already had two loans with them, one for $200 and one for $400, and they were really great about it. So, I thought, "Why not aim big?" and decided to apply for an $800 loan. And you know what? I got approved super quickly! Like, almost right after I applied! Can you believe I got an $800 loan on just my third attempt? I am so amazed! I just finished my last payment and now I'm thinking about applying for even more with my fourth loan. I'm going for the maximum limit, maybe $1,000! I never even thought it was possible, which is why I settled for $800 last time. But now, I'm going all out for that sweet maximum loan amount!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Trying to get a loan

R

16 reviews

5.0
Overall Rating
Would buy here again
No

Oh man, I tried to get a loan from them, but seriously, their customer service was so slow and inefficient. It was taking forever to hear back from them and I was just thinking, nope, I'm not waiting around for this. So I ended up just giving up and forgetting about it. Honestly, don't waste your time trying with them. Trust me.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

Do you already have an account?

Quick and efficient payday loan service

D

21 reviews

10.0
Overall Rating
Would buy here again
Yes

After trying a bunch of payday loan companies, I gotta say this one really impressed me. They got me approved in just ten minutes and any reloan requests sorted out in less than five. And to top it off, I had the money in my account by the end of the day. Super convenient, eh? I definitely suggest this company to anyone looking for a trustworthy payday loan service. Seriously, don't bother with anyone else for your financial needs.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Quick cash loan

E

6 reviews

6.5
Overall Rating
Would buy here again
Yes

My experience with that company was brutal. I felt super stressed and annoyed because they couldn't give me clear answers about late fees. The people I talked to were not great at communicating, which just made things more confusing for me. However, the actual service was okay and they responded pretty fast. It wasn't the greatest experience overall, but I might still use them again in a pinch.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
6.0

Do you already have an account?

Quick approval, lesser amount granted

C

6 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service was really great, they were friendly and quick to respond. They didn't give me the full amount I asked for, but I still liked that they were flexible. Other lenders would have just said no right away.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick $2000 loan

L

24 reviews

9.0
Overall Rating
Would buy here again
Yes

I borrowed $2000 no problem, process was quick and easy. The monthly payments are flexible, so it's easy to keep track of. I highly recommend this lender to anyone needing a loan. Thanks for the help!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Loan service

F

22 reviews

10.0
Overall Rating
Would buy here again
Yes

I've dealt with a few different lending companies in my time, and I have to say, this one really impressed me. It was so easy to get my third loan, and the customer service was amazing. Whenever I had a question about reloans, I just had to shoot them an email and they got back to me right away with all the details I needed. What I really appreciated was how upfront they were about their pricing - no hidden fees or anything like that. Overall, I was really happy with the service I got from this company.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Short Term Financial Assistance

B

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I've gotta say, this company always comes through for me when I need a little financial help. Their service is top-notch, the staff knows their stuff and they make sure my loan is all good so I don't run into any trouble. I really value how they always put the customer first and find fast solutions. The only thing is, sometimes they take a bit long to reply to emails, but hey, no biggie. Overall, I'm super happy with the service they provide.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick loan approval and great customer service

E

11 reviews

9.5
Overall Rating
Would buy here again
Yes

My first time using this loan service was amazing. Getting approved was fast and easy, and I got my money without any problems. Even though some people talked about having issues with paying back their loans, I didn't have any trouble. I got another loan recently and the service was fast and professional once again. I'm really happy with the customer service from this company and I'll definitely keep using them in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Fast payment, friendly and helpful staff

A

3 reviews

10.0
Overall Rating
Would buy here again
Yes

My experience with the company was amazing. The staff was super friendly and helpful, always quick to answer any questions I had. The application process was easy and fast, which was a huge relief when I needed help right away. I found their service to be a total lifesaver in tough situations, going above and beyond when nobody else would. Also, I loved the personal touch of the staff's accents, it made the whole experience even better.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Quick service, great customer service, affordable repayment terms

R

4 reviews

10.0
Overall Rating
Would buy here again
Yes

The customer service at this company is amazing. They were really quick in understanding what I needed and approving my application with repayment terms that were affordable. I was so impressed with how efficient and professional they were during the whole process. I would definitely suggest this company to anyone looking for a reliable financial service provider.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Recent loan due date changes

K

1 reviews

6.5
Overall Rating
Would buy here again
Yes

I've actually been a customer of Ferratum for a good while now, and I gotta admit, overall it's been pretty good. But, this month I had a little hiccup when they changed my loan due dates without giving me a heads up, which was a bit of a hassle. And when I tried to get in touch with customer service to switch my due date to match up with when I get paid, they took forever to get back to me. Despite these recent bumps in the road, I've always been grateful for the help I've gotten from Ferratum in the past.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
4.0

Do you already have an account?

My loan disappeared 😢

M

8 reviews

6.0
Overall Rating
Would buy here again
No

I was gonna go get a loan today, but then all of a sudden they stopped offering them! Like, yesterday they were still giving out loans, but now they're just gone! I'm so upset, why would they do this to me! Now I gotta figure out another way to get some money 😭

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Quick and helpful service

H

17 reviews

9.5
Overall Rating
Would buy here again
Yes

I just used their service to get some quick cash, and let me tell you, I was really impressed. Everything from using the service to getting the money was super easy and fast. The staff was so friendly and respectful, especially when I needed help with my payment plan. I was so thankful for how they went above and beyond to help me out when the banks couldn't. I would definitely recommend them to anyone who needs quick financial help.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Loan experience

J

5 reviews

9.0
Overall Rating
Would buy here again
Yes

So, I borrowed some money and at first it took a while to show up in my account, but after that, it was really quick. The customer service was great, even though it was hard to reach them by phone, but the chat was pretty cool and they were really helpful.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

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About Ferratum

Ferratum Group is a financial technology company specializing in digital lending and banking services aimed at simplifying the process of obtaining personal loans and financial products. Founded in 2005 in Helsinki, Finland, by Jorma Jokela, it has since expanded its operations globally, offering a range of services including microloans, installment loans, and banking services through its mobile app and online platform. Ferratum's mission is to provide fast, straightforward, and transparent financial services to customers around the world. The company is listed on the Frankfurt Stock Exchange, reflecting its position as a significant player in the FinTech industry.

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Contact Information

250 University Ave.

M5H 3E5 Toronto

Canada

📧 customercare@ferratum.ca

☎ 1-877-880-3099

🌐 ferratum.ca

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Last update: November 29, 2024

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