Way - Reviews and experiences

Use the parking service in Montrail , for the airport. The van took too long to pick me up on my return. Wound up taking a taxi . Then had to wait by at the office for the van driver to get back to give me my keys. Very amateur set up. Then just discover a $2.95/mo debit coming off my visa for the last ten months. Found out , luckily from ChatGPT how to cancel it. Felt scammed.

Started skeptical, doubts gone

Delivery slow, support kinda sorted things

Used this morning — polite delivery.

Started last week; fast delivery and helpful support—pleasantly surprised.

Started using, smiled — very thankful.

Polite help, product feels okay, slightly slow

Highly recommend — she fixed my stupid mistake quickly, super friendly; ask for her

Was unsure before buying, used it today — doubts faded, oddly solid.

Used it late-night; support replied fast, fixed things while I was half-asleep — felt easy and surprisingly human.

Halfway through I doubted my booking, saw cruiseport mentioned on a blog, phoned Luna — she corrected my error quickly, even scored a refund.

Was worried initially, but staff were super flexible when I changed my booking — nice people, a bit slow but happy overall.

I spotted this lot after my buddy raved — didn't fully trust it, but the shuttle driver Louis was kinda chill and helpful, and the drop-off/pick-up was smooth. Felt worry-free, honestly.

Called because my billing address wouldn't go through — Debra stayed on the line and walked me through the parking booking. Calm, practical help (after a couple companies messed it up before).

call ahead if you have odd hours. Will probably use them again, and glad we did.

30 a.m.; I didn't expect anyone to answer, let alone be helpful. I was trying to push back a reservation for later that day and worried the system would block me. Tyler picked up and, after a quick check of my number, walked me through changing the time. I missed a step, he made a simple workaround, and the whole thing was sorted fast. Felt relieved.

Had the absolute worst time booking long term parking at JFK through Way.com. The shuttle never showed up, so I had to just drive myself to the airport. When I got back, I waited FOREVER for a ride back and they ended up telling me to take an Uber because they were too busy. To top it off, my car was parked on the street in front of a sketchy weed store, and I had to get my keys from some random dude in a different car. Not a safe area at all and the service was super rude. Definitely would not suggest using them!

I went to this parking lot and nobody was there! I waited so long for the shuttle and ended up going to another parking lot down the road. When I picked up my car, the bill was way more than what I expected! Such a rip off! I told my friend to use this parking lot and the same thing happened to them too! It's a total scam, don't trust them! I tried to get my money back, but no luck. They only refunded part of it, but it was still a hassle. Save yourself the trouble and don't book with them! The customer service was terrible, they even hung up on me! I waited forever for someone to pick up the phone. My poor friend is going to have to deal with this too when they get back from vacation. So mad! 😡👎

The parking service is way too expensive, with hidden fees that they don't tell you about at the start. They didn't even mention that I needed a taxi from the hotel to the airport until after I had already parked my car. When I asked for a refund since I didn't use the service, customer service just brushed me off and said "tough luck". This is a terrible way to run a business and I definitely won't be using their service again.

I recently booked some paid parking through Way and unfortunately had to cancel my trip at the last minute. When I contacted them to get a refund of my deposit, they said they'd only give me "Way bucks" as credit instead of giving me my original payment back. I agreed, thinking I'd use it in the future. But then a year later, I found out the credit had expired. I tried reaching out to customer service for help, but after waiting on hold for 20 minutes, I got no solution and basically lost my money. It's frustrating that Way doesn't clearly communicate their credit expiration policies, which ends up leaving customers like me in the dark.