4 Wheel Parts34 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Arb awning purchase
I recently bought an Arb awning online, went with the smaller size since that's what was in stock. But after a whole week went by, I hadn't heard anything about when it would show up. I tried emailing customer service, but got no reply. Then I called the 1-800 number they gave me, and got bounced around and eventually disconnected. I also tried calling the Calgary store a bunch of times, but it seemed like the number wasn't working. I finally reached out to the Edmonton store for help, but they said they couldn't do anything because my order was connected to Calgary. So now I'm super frustrated and disappointed with the lack of communication and help. Looks like I have no choice but to go down to the Calgary store in person to sort this mess out. This whole situation has been a huge waste of time and I'm feeling really let down.
Lift kit and tires
Eh, so I picked up this lift kit and tires from this spot, and I gotta say, their customer service is brutal. They don't even tell you if the stuff is in stock before you make the purchase! And if you change your mind and want to cancel the order, good luck because there's no way to do it online. You gotta spend 2 hours on hold just to speak to someone. And get this, the Canadian customer service line doesn't even work, had to find a different number on their Facebook page. Can you believe it?
Bimini top for Jeep
Oh, what a complete nightmare it was trying to order from this company! I really should have known not to trust these scammers. I waited two weeks for my bimini top to show up, and when I called customer service, I was stuck on hold for what felt like forever. Finally, when I did get through to someone, they told me the item was backordered for over 60 days. Can you believe the nerve of them? And they had the audacity to say they sent an email about it, which of course, never reached me. It's pretty obvious they have no plans to keep their promises. Stay away from them at all costs!
Incorrect Warn cradle purchase
I just bought this cradle for my winch, but it turned out to be the wrong one. The shipping was super fast, but when I got my order, I realized the mistake. I quickly submitted a claim for a return, got a confirmation email, but haven't heard back from them since. I've tried to contact customer service many times, but I've been on hold forever without talking to anyone. Also, my follow-up emails have been ignored. Dealing with customer service has been a huge headache and letdown.
Lift kit and tires
Hey, so listen up. I was at the store getting a lift kit and tires for my truck, and the guy at the counter straight-up opened a credit card in my aunt's name without even checking with her first! They didn't even bother to ask whose name they were using, so make sure to keep an eye on your credit score, okay?
16 items, all supposedly in stock
Oh my gosh, I can't believe how terrible this place is! I ordered 16 things and they told me it was ready to ship right away. But then they charged my card and everything got put on backorder. It's been over 2 months and I still haven't gotten my stuff. Trying to contact customer service is a nightmare and they won't give me a refund. I'm so frustrated right now, eh?
Driver's side axel for off-road vehicle
I ordered the driver's side axel for my off-road rig, but they sent me the passenger side by mistake. I've been trying to reach out to customer service to sort out a return, but can't seem to get a hold of anyone. I finally talked to someone after waiting on hold for two hours, and they said they'd follow up with me via email, but it's been a week and I haven't received anything yet.
Full set of lights
Oh man, what a nightmare! I bought this whole set of lights and had to wait months just for the dang headlights. And then when I tried to get a refund, they conveniently got bought out the very next day. It was a real struggle to get my money back, and don't even get me started on the turn signals problem - they wouldn't help at all because the receipt got canceled. It's just so frustrating!
Parts orders
So, I was all excited because I ordered a whole bunch of parts, right? But then guess what happened? Only one of them showed up! Like, I was waiting and waiting, getting more and more frustrated 'cause the rest just never showed. I tried reaching out to them, but it was useless - talking to a brick wall, man. Eventually, I had no choice but to get my bank involved to sort things out. It was seriously like a nightmare, ya know?
5 wheels and 5 tires
I bought a set of wheels and tires from this place, but ended up cancelling the order the next day because I got a full set as a gift. They said they couldn't give me a refund until they checked if the order had been shipped. It's been a month and I still haven't gotten my money back or been able to return the products.
Stabilizer mount
I recently ordered a stabilizer mount from this store and all I got was bolts and washers, eh. I tried reaching out to customer service about it, but haven't heard anything back yet. It's pretty lame to see a company dropping the ball on stuff like this, you know? As a customer, I just want what I paid for and it's annoying to be ignored when I'm trying to sort things out. Hopefully they step up their game with customer service moving forward.
Winch line purchase
Honestly, what's the point of ordering from this place online? I ordered a winch line that they claimed was in stock and ready to ship, but it was all a big fat lie. They never had it, don't have it, and won't have it for months. And to make matters worse, I can't even cancel the order or get my money back. Oh, and let's not forget about those mysterious charges on my credit card from them. Trying to reach their customer service is a nightmare, phone calls are ignored and the stores are useless. Do yourself a favor and steer clear of online orders from this place.
I bought a new soft top for my Jeep
Eh, so, I got this new soft top for my Jeep from 4 Wheel Parts and it was such a pain, eh! I tried calling them a bunch of times but every time I did, they just put me on hold right away. Ugh, so annoying, you know! I don't think I'll ever shop there again, eh!
Fenders for my sweet ride
I bought some new fenders for my car from this place called 4WP. But, they sent me the wrong ones and now I can't get in touch with them over the phone! I've been trying to call all day, but it seems like they're not even there. Do they have actual people working there? Or is it just a robot playing music nonstop to give me false hope that someone will pick up? Ugh, it's so annoying!
Lift kit installation
I just got a lift kit for my truck and let me tell you, dealing with that company was a total letdown. I couldn't even get through to customer service - sat on hold for what felt like an eternity, only to get disconnected or hung up on. And to top it off, the product didn't even ship on time, which just added to my irritation. Bottom line, my experience with this company was a complete disaster and I suggest others steer clear.
ARB Summit Bumper
I just bought an ARB Summit Bumper for my truck from this store, and I gotta tell ya, I am really let down by the whole thing. When the bumper showed up, it had some pretty noticeable damage that was cleverly hidden by the packaging. I tried getting in touch with customer service through email and phone calls several times, but I didn't get anywhere. I was stuck on hold for what felt like ages with no one answering on the other end. This lack of response and customer service is just not cool, eh.
Death Wobble diagnosis for my lifted truck
Oh my goodness, I brought my beat-up truck to this one spot and they tried to tell me it needed a ton of stuff fixed. But then, I went somewhere else and got it fixed for way cheaper. Ha! They totally fell for it.
brake line
I just bought a brake line and it was a total letdown. I ordered it on June 7th, got charged right away, but still haven't seen the part. I got a confirmation email but no tracking info. I've tried calling and emailing customer service multiple times, but no one has gotten back to me. This lack of communication and service is just not okay.
Lift kit and tires
I bought a lift kit and tires from this store, thinking I'd get good stuff and at least decent customer service. But nope, after ordering, I heard nothing back - no confirmation, no updates. I tried reaching out by email, contact form, phone - no luck. They don't seem to care about keeping their customers in the loop or helping out. So yeah, be careful if you're thinking of shopping there!
Tires and wheels
So I bought some new tires and wheels from this company, eh? Let me tell you, I am not impressed with how it all went down. First off, my order was late getting shipped out, and when it finally arrived, they got it wrong. And don't even get me started on their customer service - it was lacking big time. I barely heard a peep from them about what was going on. It felt like they were just taking my money and running. In the end, I had to get PayPal involved to get my money back because they couldn't sort it out. It was a total headache that lasted over a month trying to fix everything up, I tell ya.
About 4 Wheel Parts
4 Wheel Parts is a retailer specializing in truck, Jeep, SUV, and off-road performance products. Founded in 1961, the company has a rich history of providing high-quality parts, accessories, and expertise for off-road enthusiasts and professionals alike. With a focus on customer satisfaction, 4 Wheel Parts offers a wide range of products from top brands, alongside installation services through their network of physical stores across North America, including in Canada. Their commitment to the off-road community extends beyond sales, as they actively participate and sponsor off-road events and activities.
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Contact Information
400 W. Artesia Blvd
90220 Compton
United States
Categories 4 Wheel Parts
Car rental & parking | Car services
Page Statistics
Last update: November 2024
Review with most votes
Refund issue
I wish I had checked out these reviews before I decided to deal with this company, eh? Their customer service is like non-existent, and trying to get a refund is like trying to ... Read onBy: Grimes