4 Wheel Parts Reviews
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Incorrect Warn cradle purchase
I just bought this cradle for my winch, but it turned out to be the wrong one. The shipping was super fast, but when I got my order, I realized the mistake. I quickly submitted a claim for a return, got a confirmation email, but haven't heard back from them since. I've tried to contact customer service many times, but I've been on hold forever without talking to anyone. Also, my follow-up emails have been ignored. Dealing with customer service has been a huge headache and letdown.
Online order for parts
I thought it would be simple to order parts online, but I was completely wrong. The order came wrong, and trying to return it online was a nightmare. No one responded, no help at all. After a whole week of being annoyed, I finally called them, and after waiting for over an hour on hold, they told me to wait another 2-3 days for a reply. And when I asked to talk to a manager, I was sent straight to voicemail. It's mind-blowing how bad their customer service is.
Recent modifications for my vehicle
I really like the customer service at four-wheel parts; they always make the effort to answer my questions and help me out with the modifications. I know that they might not always have everything in stock or deliver quickly, but I'm thankful for how they try to meet customer demands. Even though I couldn't get everything I needed for my camping trip on time, I get it's tough out there right now and I'll keep supporting their business.
Arb awning purchase
I recently bought an Arb awning online, went with the smaller size since that's what was in stock. But after a whole week went by, I hadn't heard anything about when it would show up. I tried emailing customer service, but got no reply. Then I called the 1-800 number they gave me, and got bounced around and eventually disconnected. I also tried calling the Calgary store a bunch of times, but it seemed like the number wasn't working. I finally reached out to the Edmonton store for help, but they said they couldn't do anything because my order was connected to Calgary. So now I'm super frustrated and disappointed with the lack of communication and help. Looks like I have no choice but to go down to the Calgary store in person to sort this mess out. This whole situation has been a huge waste of time and I'm feeling really let down.
Lift kit and tires
Eh, so I picked up this lift kit and tires from this spot, and I gotta say, their customer service is brutal. They don't even tell you if the stuff is in stock before you make the purchase! And if you change your mind and want to cancel the order, good luck because there's no way to do it online. You gotta spend 2 hours on hold just to speak to someone. And get this, the Canadian customer service line doesn't even work, had to find a different number on their Facebook page. Can you believe it?
Bimini top for Jeep
Oh, what a complete nightmare it was trying to order from this company! I really should have known not to trust these scammers. I waited two weeks for my bimini top to show up, and when I called customer service, I was stuck on hold for what felt like forever. Finally, when I did get through to someone, they told me the item was backordered for over 60 days. Can you believe the nerve of them? And they had the audacity to say they sent an email about it, which of course, never reached me. It's pretty obvious they have no plans to keep their promises. Stay away from them at all costs!
Lift kit and tires
Hey, so listen up. I was at the store getting a lift kit and tires for my truck, and the guy at the counter straight-up opened a credit card in my aunt's name without even checking with her first! They didn't even bother to ask whose name they were using, so make sure to keep an eye on your credit score, okay?
16 items, all supposedly in stock
Oh my gosh, I can't believe how terrible this place is! I ordered 16 things and they told me it was ready to ship right away. But then they charged my card and everything got put on backorder. It's been over 2 months and I still haven't gotten my stuff. Trying to contact customer service is a nightmare and they won't give me a refund. I'm so frustrated right now, eh?
Driver's side axel for off-road vehicle
I ordered the driver's side axel for my off-road rig, but they sent me the passenger side by mistake. I've been trying to reach out to customer service to sort out a return, but can't seem to get a hold of anyone. I finally talked to someone after waiting on hold for two hours, and they said they'd follow up with me via email, but it's been a week and I haven't received anything yet.
Full set of lights
Oh man, what a nightmare! I bought this whole set of lights and had to wait months just for the dang headlights. And then when I tried to get a refund, they conveniently got bought out the very next day. It was a real struggle to get my money back, and don't even get me started on the turn signals problem - they wouldn't help at all because the receipt got canceled. It's just so frustrating!
Parts orders
So, I was all excited because I ordered a whole bunch of parts, right? But then guess what happened? Only one of them showed up! Like, I was waiting and waiting, getting more and more frustrated 'cause the rest just never showed. I tried reaching out to them, but it was useless - talking to a brick wall, man. Eventually, I had no choice but to get my bank involved to sort things out. It was seriously like a nightmare, ya know?
5 wheels and 5 tires
I bought a set of wheels and tires from this place, but ended up cancelling the order the next day because I got a full set as a gift. They said they couldn't give me a refund until they checked if the order had been shipped. It's been a month and I still haven't gotten my money back or been able to return the products.
Stabilizer mount
I recently ordered a stabilizer mount from this store and all I got was bolts and washers, eh. I tried reaching out to customer service about it, but haven't heard anything back yet. It's pretty lame to see a company dropping the ball on stuff like this, you know? As a customer, I just want what I paid for and it's annoying to be ignored when I'm trying to sort things out. Hopefully they step up their game with customer service moving forward.
Winch line purchase
Honestly, what's the point of ordering from this place online? I ordered a winch line that they claimed was in stock and ready to ship, but it was all a big fat lie. They never had it, don't have it, and won't have it for months. And to make matters worse, I can't even cancel the order or get my money back. Oh, and let's not forget about those mysterious charges on my credit card from them. Trying to reach their customer service is a nightmare, phone calls are ignored and the stores are useless. Do yourself a favor and steer clear of online orders from this place.
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Recent modifications for my ve
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