
Coinsmart - Reviews and experiences
Oct 2023-May 2026
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (24)
Loading reviews...
SCAM VICTIMS , recover lost funds
SCAM VICTIMS , recover lost funds
Account
Losing my investment left me frustrated and hopeless, especially after my withdrawal requests were ignored and my account became inaccessible. Every attempt to contact the platform only led to more disappointment.
Thankfully, I found Mrs. Diana Kelley and her team. They handled my case with professionalism, expertise, and genuine care, keeping me informed throughout the recovery process and working tirelessly to recover my lost funds.
I’m truly grateful for their dedication and support. They not only helped me recover my money but also restored my peace of mind during a very difficult time. Gmail: dianakelley749 at GMAIL. COM to anyone facing similar challenges, as their dedication and commitment to helping clients are truly impressive
Withdrawal issues later resolved
Withdrawal issues later resolved
Transfers
I didn’t have any problems initially, but when I requested a WITHDRAWAL, my account was restricted and I was told to pay additional fees.
That’s when I started to feel something wasn’t right. After looking around for help, I found TRAZEVAULT.ORG, and with their guidance, I was able to recover ..my funds.
if you are facing withdrawal issues get in contact with... ( brucenora 254 at gmail .com )
(WHATSApp +18708105442)
You may come across positive reviews online
You may come across positive reviews online
Complaints
You may come across positive reviews online, but I strongly advise caution. I trusted similar claims and lost my deposit within just three days. Once funds are taken, many of these platforms show little interest in helping clients.
After realizing I had been scammed, I sought professional assistance from Mrs. Elisa Donovan , who was recommended by someone with a similar experience. Through a careful and structured recovery process, she successfully helped recover $150,000 off my funds, with additional efforts still ongoing.
I sincerely appreciate her professionalism, dedication, and expertise. Anyone facing a similar situation may consider reaching out for legitimate recovery support. Contact: Email: (elisadonovan91 AT GMAIL COM)
Always research carefully before investing in any online platform.
SCAM VICTIMS , recover lost funds
SCAM VICTIMS , recover lost funds
ServiceI was a crypto scam victim, I lost a lot of money up to $170,000 I would like to express my gratitude to Innovations recovery Analyst for their exceptional assistance in recovering my funds from a forex broker. Their expertise and professionalism in navigating the complex process were truly commendable. Through their guidance and relentless efforts, I was able to successfully recover my funds of $170,000, providing me with much-needed relief. I highly recommend them on Gmail - INNOVATIONSANALYST at GMAIL. COM or Telegram - IEBINARYFX to anyone facing similar challenges, as their dedication and commitment to helping clients are truly impressive
Investment with account broker
Investment with account broker
ComplaintsI recently invested $2,000 with a broker and my account increased to $4,500. When I tried to close it, the broker asked for an extra $1,000 as a withdrawal fee. I said no and my balance dropped to zero. I feel tricked and don't know what to do next. It's been tough, so I need help to figure out what to do about this situation.
Attempted to trade but system glitched
Attempted to trade but system glitched
App & PortalSo I was trying to make a trade, but the system was acting all glitchy and wouldn't let me do anything. My money ended up stuck in that dumb fiat currency and I couldn't buy what I wanted. After waiting around for a couple of days with no support, I finally decided to just put my cash back into ethereum. But then ethereum was down too, and on top of that they hit me with fees! Ended up losing a hundred twenty bucks! They never even bothered to explain why or try to fix things. I only had $2,500 in there, but if I had more it would've been a disaster. Definitely not risking a lot of money with them again. Ugh.
Completed withdrawal from the platform
Completed withdrawal from the platform
TransfersHey there! Just wanted to give you the lowdown on my recent experience using Coinsmart. So I saw some negative stuff online, but I thought, hey, let's test it out for myself. My withdrawal process was actually smooth as butter, taking a cool 16 hours to make its way through the blockchain approvals and confirmations – pretty standard stuff for any trading platform. Seems to me like some of those bad reviews floating around weren't even coming from Canadians, but instead from folks all over the globe, maybe paid by Coinsmart's competitors to talk smack. My advice? Do your own digging and don't let those unsubstantiated claims cloud your judgment. And to all you skeptics out there, check out Coinsmart's FINTRAC registration with the Canadian government for some peace of mind. Cheers!
Stolen crypto, no response.
Stolen crypto, no response.
SecurityOh man, it was a total nightmare! I got ripped off on this exchange and lost my crypto, even with 2FA set up. I tried reaching out to the compliance team multiple times, but no luck. It was a complete disaster and a huge waste of time and money.
Fraudulent Bitcoin account takeover
Fraudulent Bitcoin account takeover
SecuritySo, this thing happened to me recently - got scammed by this person who said they were looking into some shady stuff with my bitcoin account. They ended up hijacking my computer with Anydesk, got me to send money for bogus "Canadian taxes," and then ghosted me without giving my money back. It was a whole ordeal, but thankfully Coinsmart swooped in to save the day. They told me to ditch Anydesk and reset all my passwords, which actually helped me get my money back after a few nerve-wracking days. I really appreciate their quick help and guidance during this tough situation.
Cryptocurrency trading experience
Cryptocurrency trading experience
CommunicationMy experience with the cryptocurrency trading platform was a real letdown. They didn't even bother to talk to me before they went ahead and sold off my crypto without asking my permission. That lack of transparency and communication really made me feel uneasy about continuing to use their services. On top of that, the skimpy account transaction history they gave customers just didn't cut it for me. I need to be able to keep tabs on my investments and make sure everything's on the up and up with the platform. Being able to access our transaction history is key for us customers.
Asset management services
Asset management services
ServiceI gotta say, I was really impressed with the service from this company. They were super quick to respond and trustworthy, which isn't always easy to find in the cryptocurrency game. Trust is a rare thing in this field, but it looks like they are doing things right when it comes to handling money and looking after customers. I really hope they keep it up and show that they deserve the trust of their clients.
Code input error
Code input error
ServiceI just bought something online and totally forgot to enter my promo code. But guess what? Stephanie, this super nice person, fixed it all up for me manually. I was so impressed because most companies these days stick to their rules and don't budge. It was such a relief to have someone go out of their way to help me out like that.
Cash out crypto exchange
Cash out crypto exchange
TransfersWant to easily cash out your crypto investments? Check out this platform! I was having trouble moving my assets from an international exchange as a Canadian, but then I found this game-changer. The customer service team was amazing, giving me quick and helpful support with my wallet and memo details. In no time, I got all the help I needed to smoothly move my assets to their platform. The platform's easy-to-use design made everything simple. Now, I can withdraw funds to my Canadian bank with just an interac transfer. Say goodbye to difficult exchanges and hello to convenience with this platform!
Deposit and reward issue
Deposit and reward issue
ComplaintsI made a deposit recently and didn't get the reward promised even though I did everything I was supposed to. Then, when I tried to move my Litecoin to another wallet, I got an error saying the transfer amount wasn't reached. It's frustrating to see these problems happening on an exchange that's supposed to be centralized. I also messaged the company on Twitter to get more info and help, but haven't gotten a good response yet.
Account access issue
Account access issue
AccountMy account at this place has been locked for 5 whole months now, and I haven't gotten any updates on what's happening. I still got my money tied up here, and it's really annoying not being able to get at it. The fact that they're not keeping me in the loop is just not okay, and it's starting to make me wonder if this platform can be trusted.
My recent experience with the platform
My recent experience with the platform
TransfersI just started using this platform for my transactions. I've made a couple of deposits in the past few weeks. However, I ran into some delays with two of them and got charged fees by mistake twice. Even with these problems, I think the customer service, although a bit slow, did a good job. When the platform is working properly, I find it simple to use and I like the services it offers.
Cryptocurrency safety
Cryptocurrency safety
SecurityAs someone who's been burned by a scam website before, I can't emphasize enough how crucial it is to be careful and do your homework before diving into the world of cryptocurrency. I really wish I had known about a tool like CoinSmart earlier, a reliable resource that busts scammers and their sneaky tricks. They work hard to keep their customers safe from falling for those shady schemes. It's really great to see a company so dedicated to protecting investors - hats off to their honesty and commitment.
Bought some crypto
Bought some crypto
ServiceThe folks at Coinsmart were really friendly! Andre helped me get started and answered my questions, while Shah sorted out a deposit issue for me. The chat can get pretty busy, but if you hang on for a bit and try again later, it's not too bad.
Cryptocurrency purchase
Cryptocurrency purchase
OverallIn the unpredictable world of cryptocurrency, it's not easy to come across a platform that has everything – simplicity, trustworthiness, and stability. But Coinsmart really shines in these areas. It's super easy to use and you can count on their service, which is why it's a popular pick for investors who want to navigate the crypto market with peace of mind.
Trading platform issue
Trading platform issue
App & PortalI had a problem when I was trying to buy something on the trading site. Even with the customer service person's help, my payment didn't work when the market went down. I think the trading platform needs to be more dependable to stop this from happening again.
About Coinsmart
CoinSmart is a Canadian digital currency exchange (cryptocurrency exchange) designed to provide traders and institutions with a simple, accessible, and secure platform to buy and sell Bitcoin and other cryptocurrencies. It was founded in 2018 with the aim of making cryptocurrency accessible to everyone, regardless of their level of experience. The platform emphasizes user-friendly experiences, offering features such as direct bank integration for easy fiat transactions, advanced trading options, and dedicated 24/7 customer support. CoinSmart also focuses on compliance and security, ensuring a safe trading environment through rigorous identity verification processes and secure technology infrastructure.
Related companies
Last update: May 24, 2026
Website (Partner link)Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.





Comments
Be the first with a response!