ResortPass

ResortPass reviews

31 reviews Verified company
We have verified that the company name, website and contact details match. This helps visitors assess whether the profile is trustworthy. The verification says nothing about the quality of the products or services.
Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
52%
Would buy here again
Ordering
7.4
Service
7.0
Pricing
7.4
Delivery
6.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Fantastic day pass experience

10.0

"I had such a great time at this beautiful resort using a day pass instead of booking a whole stay, it saved me some money. The instructions were ea..."

Critical

Refund request ignored

4.0

"I've been trying to get a refund from this place for weeks now. I've already sent three emails and still haven't heard back from the..."

Most Voted

Solo travel resort experience

9.0

"I thought I'd try out ResortPass for my solo trip to Hawaii and I gotta say, I was pleasantly surprised. Booking a stay at a fancy resort was ..."

Reviews (31)

Filter Reviews

Would buy here again:
Period:
Sort:

Super fun day at the water park!

R

1 reviews

10.0
Overall Rating
Would buy here again
Yes

Oh my gosh, booking my ResortPass was a breeze! We had to check out of the hotel at 11am but our flight wasn't until 5pm - having a spot to chill with a great pool, fun slides, and endless snacks was amazing. I would definitely suggest it to all my pals!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Booking mistake

B

8 reviews

6.0
Overall Rating
Would buy here again
No

ResortPass is such a scam! I made a mistake and booked the wrong date, and now I can't get a hold of anyone to fix it. I've tried emailing, chatting, and calling, but no one is getting back to me. It's so frustrating to be ignored, especially when it was an honest mistake. Don't bother booking with them, it's not worth the hassle!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Resort pass purchase

O

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a great time buying my resort pass. The website was super easy to use, and I found all the info I needed on the different resorts and what each package included in no time. Ordering was a breeze, I got my pass with no problems. When I got to the resort, my wristbands were ready to go, and I could start having fun right away. I used the pass multiple times that week, and every time was just as easy as the first.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Awesome day at a fancy resort

N

20 reviews

10.0
Overall Rating
Would buy here again
Yes

I had such a great time at that really nice place for our day trip! The staff were all so friendly and the lazy river was incredibly relaxing. The food and drinks were delicious too. I'm already excited to go back!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Cancelled day pass

N

6 reviews

2.5
Overall Rating
Would buy here again
No

We went to this fancy hotel in Florida on April 19, and they upgraded us to a comfortable daybed because it was really sunny that day. How nice, eh? But then they told us we had to cancel our ResortPass booking since we were getting the VIP treatment. So, the next morning after our cruise, we had to do that. The hotel was all like, "ResortPass will for sure refund you, no problem." But you know what? When we contacted customer service, they totally ignored us! Not cool, man. Now I have to get all protective to get my money back. Ugh. It's so frustrating.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

Do you already have an account?

Day Pass

M

9 reviews

7.5
Overall Rating
Would buy here again
Yes

Hey everyone, just a heads up. It's not easy to reach their customer service. I tried calling, chatting, emailing, and even messaging on Facebook for weeks without any success. When I finally did get in touch with them, they were helpful. But for real, why do they have to make it so frustrating to reach out?

Detailed Ratings

Order
6.0
Service
8.0
Price
10.0
Delivery
6.0

Do you already have an account?

Terrible customer service

L

7 reviews

6.0
Overall Rating
Would buy here again
No

I had a really bad experience with this company. I made a booking with them and ran into some problems, so I tried to get help by sending them messages a few times. But I never heard back from anyone in the company. It's so disappointing not to get any customer service, and it makes me worry about how reliable this company is.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Easy website navigation

C

3 reviews

10.0
Overall Rating
Would buy here again
Yes

This website is amazing, eh? It was super easy to find everything I needed with the helpful filters. I appreciate when things are kept current and user-friendly - I definitely recommend this service, for sure!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Relaxing and convenient experience

T

3 reviews

10.0
Overall Rating
Would buy here again
Yes

I used their services recently for a nice day at a resort nearby and it was so easy. Booking was a breeze, the service was top-notch, and having different locations to pick from made it really fun. I appreciate that each trip is always just right!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Solo travel resort experience

J

9 reviews

9.0
Overall Rating
Would buy here again
Yes

I thought I'd try out ResortPass for my solo trip to Hawaii and I gotta say, I was pleasantly surprised. Booking a stay at a fancy resort was super easy and straightforward. I had lots of room options to pick from and I even booked some fun activities to make the most of my trip. The whole booking process was a breeze and there were plenty of options to choose from which made my experience with ResortPass really great. I had an amazing time soaking in the ocean view from my room and taking part in exciting activities like surfing and a helicopter tour.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

ResortPass day pass

B

26 reviews

9.0
Overall Rating
Would buy here again
Yes

I just found out about ResortPass from another traveler who said it's a great way to chill after a cruise but before your flight. I tried it at a fancy Miami hotel and got to hang by the rooftop pool, eat some amazing food, and just chill out before I had to keep going. I totally suggest ResortPass to anyone who wants to make their trip even better with a day pass to a super cool resort.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About ResortPass

ResortPass is a company that provides a platform for individuals to book day passes, spa passes, and cabana rentals at luxury hotels and resorts without the need for an overnight stay. This service allows non-guests to enjoy the amenities of high-end resorts, such as pools, spas, gyms, and other facilities, for a day. Founded in 2016 by Amanda Szabo in Santa Monica, California, ResortPass aims to create a new category of hospitality by enabling more people to experience resort amenities, thereby generating additional revenue streams for hotels. The company partners with hotels and resorts across the United States and beyond, offering a diverse range of experiences to its users.

🌟 How did ResortPass shine for you?

Contact Information

321 Santa Monica Blvd #300

90401 Santa Monica

United States

📧 info@resortpass.com

☎ (510) 681-2548

🌐 www.resortpass.com

Page Statistics

Last update: November 29, 2024

Menu