OneTravel

OneTravel reviews

17 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
65%
Would buy here again
Ordering
7.8
Service
7.8
Pricing
7.2
Delivery
7.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Booking flight, good prices

10.0

"Hey there! Just wanted to take a moment to say thanks for making it really easy for me to book my flight and get some great prices. I mean, serious..."

Critical

Ticket purchase

4.0

"I just booked a ticket on this travel website, eh, and ran into a problem with getting charged for a carry-on bag instead of a checked one, eh. I t..."

Most Voted

Booking process

9.0

"My experience with booking was outstanding. It was super quick and easy to make my reservation, and I really liked how straightforward the website ..."

Reviews (17)

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Booking flight, good prices

S

4 reviews

10.0
Overall Rating
Would buy here again
Yes

Hey there! Just wanted to take a moment to say thanks for making it really easy for me to book my flight and get some great prices. I mean, seriously, it was a breeze to find exactly what I was looking for without having to spend ages searching. I'll definitely be using this service again in the future because it was just so convenient and saved me a bunch of time. Keep up the awesome work!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Booking air ticket not processed

H

1 reviews

6.0
Overall Rating
Would buy here again
No

I recently tried to book a flight with this company, filled out all the details, and paid with my credit card. Unfortunately, the payment didn't go through. I spent almost 2 hours on their online chat trying to get help from their customer service. But, the people there just gave me info that I could find on their website, no real solution to my problem. Now, I'm worried about being charged for a transaction that didn't go through even though I already okayed the payment. My whole experience with this company has been so frustrating and a big waste of time. I don't think I can trust their services.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Repeat Customer Satisfied

R

19 reviews

10.0
Overall Rating
Would buy here again
Yes

As a return customer, I've always managed to snag awesome deals with this travel agency. I've used their services a few times now, and every time they've given me the best prices that no other agency could match. I really value the sweet deals they have and how easy it is to book with them. Thanks for the top-notch service, and you can bet I'll be booking with you again in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Ticket purchase

J

3 reviews

4.0
Overall Rating
Would buy here again
No

I just booked a ticket on this travel website, eh, and ran into a problem with getting charged for a carry-on bag instead of a checked one, eh. I tried to contact customer service about it, but no luck getting a refund, eh. Pretty disappointed and frustrated about the mix-up between the website and the airline, eh. Not sure if I want to use this booking service again, eh.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
4.0

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Quick and easy booking

L

13 reviews

9.5
Overall Rating
Would buy here again
Yes

Booking was super easy and quick, like always. I really like how simple and efficient the whole process is. I'll definitely keep using this service in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Hotel booking issue

D

1 reviews

5.0
Overall Rating
Would buy here again
No

I had a big problem with my recent hotel booking on the platform. I asked for help but didn't get a quick response. So, I had to leave that hotel and pay more for another place to stay. They said they would give me a refund by email, but I haven't received it yet. I have pictures from the hotel to prove what happened. I really need this sorted out as soon as possible.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Flight booking

K

5 reviews

7.5
Overall Rating
Would buy here again
Yes

I've had my fair share of issues with this company in the past, but this time around, I must say I had a better experience, eh? Maybe it was because of Covid messing with their operations before, but this time the representative I dealt with was pleasant and seemed pretty knowledgeable about the booking process. I really appreciated her professional attitude and the way she handled my booking, eh.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

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Quick and Informative Email Updates

J

5 reviews

8.5
Overall Rating
Would buy here again
Yes

I really like how OneTravel sends me quick and helpful email updates to keep me in the loop. It's super helpful to get timely reminders about my travel plans and any updates that might pop up. These follow-up emails really help me stay on top of things and feel more ready for my trips. I appreciate the clear and straight-to-the-point communication from OneTravel because it helps me avoid getting stressed or confused.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Quick, easy online booking

A

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I don't normally book stuff online, but this time was actually really good! It was simple and quick, the price was right, and I got an email confirmation right away. I'm definitely pleased with my choice to book through this site.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Flight booking

G

1 reviews

5.5
Overall Rating
Would buy here again
No

I phoned to book my flight thinking it would be a good idea since I have miles rewards, but it ended up costing $87.99 more than booking online. I was pretty bummed to hear the price was higher on the phone. Luckily, I still snagged the flight for the online price of $308.00. I decided not to use my One Travel Credit since I didn't see any perks with my miles rewards. It was a bit disappointing not being able to make use of my rewards.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
6.0

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Istanbul flight tickets

B

8 reviews

4.0
Overall Rating
Would buy here again
No

My recent experience buying flight tickets to Istanbul from this travel agency was really disappointing. After I booked and paid for the tickets, I had problems getting the actual ticket. The customer service was not helpful or professional at all, which really stressed me out during my trip. In the end, I had to cancel the ticket and buy new ones from a different travel agency. I wouldn't suggest using this service if you want an easy and stress-free experience. Plus, my hotel charged me an extra €423 for the long-distance call I had to make to sort out the problem with the travel agency.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

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Air ticket purchase

R

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I just wanted to book a flight real quick so I decided to use this service. Gotta say, I was pretty impressed with how easy and efficient it was. The agent I talked to knew their stuff and found me a sweet deal that saved me some cash. Big thanks for the help, definitely gonna spread the word about this service to others.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Great prices, responsive customer service, user-friendly website

M

9 reviews

10.0
Overall Rating
Would buy here again
Yes

I've never found better prices and customer service anywhere else. The website was super easy to use and I found what I was looking for right away. The customer service team was really helpful too, they answered all my questions quickly. All in all, it was a great experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Flight booking scam

H

24 reviews

6.0
Overall Rating
Would buy here again
No

This flight booking website is the worst, eh? I trusted them with my credit card info, and now I totally regret it. The customer service is terrible, and they're only out to snatch your hard-earned cash. Save yourself the trouble and steer clear of this sketchy site - it's run by a bunch of scammers who fake positive reviews to reel people in.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Booking process

A

9 reviews

9.0
Overall Rating
Would buy here again
Yes

My experience with booking was outstanding. It was super quick and easy to make my reservation, and I really liked how straightforward the website was. Thanks for making the booking process hassle-free!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Travel ticket purchase

A

4 reviews

7.0
Overall Rating
Would buy here again
Yes

I recently used my travel card to buy tickets for my husband and me. But, only my ticket was processed successfully and his ticket didn't go through. I'm not sure what caused this, but it was really frustrating and inconvenient. I had to spend extra time sorting out the problem and making sure my husband could still join me on the trip.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
6.0

Do you already have an account?

Quick purchase, unanswered questions

K

1 reviews

7.5
Overall Rating
Would buy here again
Yes

I found that buying stuff was super easy, real quick too. But then I had some questions and I just couldn't figure out the answers. I tried reaching out to customer service a bunch of times but, no surprise, never got a reply. It's frustrating to still have questions, you know, after you've already spent your hard-earned money.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
8.0

Do you already have an account?

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About OneTravel

OneTravel is a travel website that offers a wide range of services to assist customers in booking flights, hotels, and car rentals. Established in the mid-1990s in a barn in Pennsylvania, OneTravel has grown into a globally recognized online travel agency known for providing consumers with competitive rates on airfares, accommodations, and vehicle hire. Utilizing an advanced booking engine and a dedicated customer service team, OneTravel caters to every aspect of travel planning. The company aims to simplify the booking process and make travel more accessible and affordable for its customers, offering deals and promotions on a diverse array of destinations worldwide.

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Contact Information

1050 E. Flamingo Rd. Suite 356

89119 Las Vegas

United States

📧 Feedback@onetravel.com

☎ 646-738-4832

🌐 onetravel.com

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Last update: November 29, 2024

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