Hotwire - Reviews and experiences

I was trying to book a hotel but needed to change my reservation. When I tried to reach out to customer service on the website chat, it wasn't working! So, I sent them an email, and got a canned response telling me to call a phone number. Turns out, it was actually Expedia, not Hotwire! They said my reservation number wasn't valid and gave me another number to call. That number didn't pick up either! I eventually found another Hotwire department, but they also couldn't find my reservation and advised me to cancel my VISA payment. Unfortunately, I couldn't do that because I have a Spanish bank account! Hotwire seemed to have disappeared and I had no way to contact them. Total scam!

I recently had a rough time with a company when I tried to cancel a car rental I booked with them. At first, they gave me credit for the cancellation, which I thought was awesome. But when I went to use the credit for booking a flight, they told me it couldn't be used because their flights and car rental/hotel departments are separate. I thought that was totally ridiculous and inconvenient. It doesn't make sense that a credit from one department can't be used in another. Their lack of coordination among departments is a big flaw in their customer service.