Hotwire - Overall Rating based on 19 reviews
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Overpriced motel stay
The customer service at Hotwire was brutal. They didn't even bat an eye when we told them about the sketchy rating on the place we booked. The bathroom was straight up filthy, like a horror movie. We had no choice but to ditch that dump and fork out cash for a different hotel.
Booked hotel, didn't need it
I had a hotel booked 'cause my flight had a layover at LAX. My plans got messed up 'cause of the virus and I didn't end up needing the hotel. I tried talking to Hotwire about it, but no luck - they wouldn't help me out even when I showed them my flight details. Definitely not gonna use them again. Feeling disappointed. #Bummedout
Reservation for a hotel
I don't usually like to leave bad reviews, but I had such a terrible experience with my recent reservation through Hotwire that I feel like I have to let people know. I was promised a top-notch hotel with an "Excellent Rating," but what I actually got was a bunch of options for really low-quality places that were nothing like what was advertised. The final hotel I ended up at was an "ECONO LODGE MOTEL," and let me tell you, it did not meet my standards at all. It was not only below par, but it also made me feel unsafe because of the shady and unpleasant vibe. This whole thing has left me super unhappy, and I definitely won't be using Hotwire again in the future.
Room booking for out of town trip
The room was a disaster - broken, dirty, and stinky. The sheets were gross and stained. When I asked for a refund at the front desk, they sent me to Hotwire. Hotwire took forever to get back to me, and when they did, they only offered me 25 Hotwire bucks. This hotel was a total nightmare - unsafe and filthy. I didn't even end up staying there.
Hotwire hotel booking
I just booked a place with a Hot Rate hotel online, thinking I'd get one of the big hotel chains like Sheraton or Radisson. But, surprise surprise, I ended up with a Sonesta Select instead. I've been trying to sort this out with a bunch of different reps, but all they keep giving me are these robotic answers that don't really solve my problem. It's frustrating, and it's got me wondering if Hotwire's guarantees are even worth anything if they can't stick to their word.
The website
This website is just awful, like seriously the worst. Every time I tried to book something, I never got an email or saw it in my plans. Then when I checked my bank account, the money was gone! I spoke to the folks at the website and they only refunded some of my money. And they couldn't even change the date for the other transaction! Like, what the heck? Totally not fair. I'm never using this website again, total rip-off!
Misleading price quote
I recently booked a rental car package through a travel website and I have to say, it was a major let down. The price I was initially given ended up being different from what I actually had to pay. Even though I paid most of it upfront, I was still asked to fork over an extra $75 directly to the rental car company. When I reached out to customer service to sort out the situation, they were not helpful at all. First, they told me to contact the rental car agency myself, even though I booked through their site. Then, they tried to pass it off as just an estimate, even though they said all bookings were final. And on top of that, they falsely accused me of requesting a car upgrade from the rental agency. I feel frustrated and deceived by this whole ordeal, and I definitely won't be using their website again in the future.
Phone installation nightmare
Oh my goodness, this is seriously the worst company ever! I've been trying to get my phone set up for like a whole month now and it's been a complete disaster. I've had three appointments so far and two times, they totally flaked and didn't even show up! And when they finally did come out, they couldn't even get the installation done! Plus, they keep messaging and calling my landlord instead of me, even though I've repeatedly told them to reach out to me directly. It's beyond frustrating!
Car rental booking experience
I had a bit of bad luck with booking a rental car through Hotwire. I had to switch up my travel dates last minute for a trip out of my province, but when I reached out to Hotwire for a hand, they refused to help me out. I tried to explain my situation and the need to change the dates, but they wouldn't budge and wouldn't give me a refund. It was a real letdown and left me feeling pretty frustrated with their lousy customer service.
Car rental booking frustration
Hotwire totally messed up my pickup and dropoff times with the rental company, so now I gotta pay more than they initially said. I even showed them screenshots of the correct info I put in, but they wouldn't help me out. Total bummer.
Guaranteed hotel turned into a nightmare
I was told by Hotwire that I'd be staying at a specific hotel, but when I got there, it was something totally different. When I tried to get help from customer service, they were pretty uncaring and didn't give me any useful answers. I had to talk to three different people and they all just gave me the same standard responses that didn't fix my problem. And on top of that, they had the nerve to say that the guarantee I was counting on was more of a suggestion than a real promise. The whole situation really annoyed me, and I'll definitely be going somewhere else next time.
Hotel reservation problem
I was trying to book a hotel but needed to change my reservation. When I tried to reach out to customer service on the website chat, it wasn't working! So, I sent them an email, and got a canned response telling me to call a phone number. Turns out, it was actually Expedia, not Hotwire! They said my reservation number wasn't valid and gave me another number to call. That number didn't pick up either! I eventually found another Hotwire department, but they also couldn't find my reservation and advised me to cancel my VISA payment. Unfortunately, I couldn't do that because I have a Spanish bank account! Hotwire seemed to have disappeared and I had no way to contact them. Total scam!
Misleading positive reviews
Eh, don't be fooled by those fake positive reviews, eh. This company, I tell ya, they don't have any sorta customer support at all. Yeah, they might have a few okay deals every now and then, but if somethin' goes wrong or you gotta make a change, you're pretty much on your own. The local hotels are just average, and if things really go south, you can always find another one close by. But when it comes to flights or vacations, I'd suggest stayin' away to avoid gettin' mixed up in a mess with this sorry excuse for a company, eh.
Car rental booking with a dishonest website
So, I recently booked a car rental through this popular website that claims they have awesome deals on travel stuff. But guess what? Turns out this website wasn't all it cracked up to be. I booked with a big car rental company, and then when I saw my credit card bill, it didn't match the price I was quoted. The website messed up the payment and I got charged twice by the car rental company. When I tried to sort it out with the website, they were no help at all and didn't want to own up to their mistake. After doing some digging, I found out that lots of other people had the same problem with this website. I'd say stay far away from them - they're not reliable at all.
Extended stay accommodation with roaches and dirty linens
The reviews I read about the extended stay accommodation were right on the money. They talked about roaches, dirty linens, old towels, slow service from housekeeping, sketchy characters hanging around, not-so-great long-term guests, and rooms that needed a lot of fixing up. I gotta say, those reviews were spot on. This place might not be the absolute worst, but it sure ain't comfortable.
Dealing with roaches and dirty linens made my stay a total nightmare. I had to go out and buy my own stuff just to feel halfway decent. The front desk folks were friendly enough, but they weren't the most professional. The property had some good things, like a pool and a nice picnic area with grills. Plus, it's in a good spot for getting to the airport or downtown. The rooms were roomy with a little kitchenette, but overall, my stay was a big letdown.
Places like Hotwire should really think twice about suggesting this spot to folks. It's not clean or comfy enough for guests. I personally wouldn't recommend staying at Metro PHX Apts unless you have absolutely no other choice.Rental car online booking
I was checking out rental cars online and out of nowhere, a booking got sorted for me without asking me first. I tried reaching out to Hotwire, Hertz, and Expedia (who own the site) to fix it but all they did was tell me to email them and contact my bank. It's frustrating that I have to jump through all these hoops just to get my $632 back. So just a heads up, watch out when using this website cause they might go ahead and book stuff for you without even checking with you first.
Car rental credit issue
I recently had a rough time with a company when I tried to cancel a car rental I booked with them. At first, they gave me credit for the cancellation, which I thought was awesome. But when I went to use the credit for booking a flight, they told me it couldn't be used because their flights and car rental/hotel departments are separate. I thought that was totally ridiculous and inconvenient. It doesn't make sense that a credit from one department can't be used in another. Their lack of coordination among departments is a big flaw in their customer service.
Great deals on hotels and car rentals
I just don't get why folks are whining about this company. I've scored some awesome deals on hotels and car rentals in the past, especially in Europe. Like that one time I saved a ton on a fancy hotel room. The savings on car rentals have been huge too, sometimes hundreds cheaper than other places. But, you gotta keep in mind that there are no refunds on these bookings.
Car rental booking
I've had a bunch of really bad experiences with this company every time I try to book a car. It's so frustrating and disappointing that they won't budge or make any changes to reservations no matter what. Their customer service is a total flop when it comes to sorting out problems. And on top of all that, their strict rules, like charging a full extra day for being even just a little late, are just totally unfair and super inconvenient.
Review with most votes
Misleading positive reviews
Eh, don't be fooled by those fake positive reviews, eh. This company, I tell ya, they don't have any sorta customer support at all. Yeah, they might have a few okay de... Read onBy: Eldridge Upton