Hotwire Reviews
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Great deals on hotels and car rentals
I just don't get why folks are whining about this company. I've scored some awesome deals on hotels and car rentals in the past, especially in Europe. Like that one time I saved a ton on a fancy hotel room. The savings on car rentals have been huge too, sometimes hundreds cheaper than other places. But, you gotta keep in mind that there are no refunds on these bookings.
Overpriced motel stay
The customer service at Hotwire was brutal. They didn't even bat an eye when we told them about the sketchy rating on the place we booked. The bathroom was straight up filthy, like a horror movie. We had no choice but to ditch that dump and fork out cash for a different hotel.
Booked hotel, didn't need it
I had a hotel booked 'cause my flight had a layover at LAX. My plans got messed up 'cause of the virus and I didn't end up needing the hotel. I tried talking to Hotwire about it, but no luck - they wouldn't help me out even when I showed them my flight details. Definitely not gonna use them again. Feeling disappointed. #Bummedout
Reservation for a hotel
I don't usually like to leave bad reviews, but I had such a terrible experience with my recent reservation through Hotwire that I feel like I have to let people know. I was promised a top-notch hotel with an "Excellent Rating," but what I actually got was a bunch of options for really low-quality places that were nothing like what was advertised. The final hotel I ended up at was an "ECONO LODGE MOTEL," and let me tell you, it did not meet my standards at all. It was not only below par, but it also made me feel unsafe because of the shady and unpleasant vibe. This whole thing has left me super unhappy, and I definitely won't be using Hotwire again in the future.
Room booking for out of town trip
The room was a disaster - broken, dirty, and stinky. The sheets were gross and stained. When I asked for a refund at the front desk, they sent me to Hotwire. Hotwire took forever to get back to me, and when they did, they only offered me 25 Hotwire bucks. This hotel was a total nightmare - unsafe and filthy. I didn't even end up staying there.
Hotwire hotel booking
I just booked a place with a Hot Rate hotel online, thinking I'd get one of the big hotel chains like Sheraton or Radisson. But, surprise surprise, I ended up with a Sonesta Select instead. I've been trying to sort this out with a bunch of different reps, but all they keep giving me are these robotic answers that don't really solve my problem. It's frustrating, and it's got me wondering if Hotwire's guarantees are even worth anything if they can't stick to their word.
The website
This website is just awful, like seriously the worst. Every time I tried to book something, I never got an email or saw it in my plans. Then when I checked my bank account, the money was gone! I spoke to the folks at the website and they only refunded some of my money. And they couldn't even change the date for the other transaction! Like, what the heck? Totally not fair. I'm never using this website again, total rip-off!
Misleading price quote
I recently booked a rental car package through a travel website and I have to say, it was a major let down. The price I was initially given ended up being different from what I actually had to pay. Even though I paid most of it upfront, I was still asked to fork over an extra $75 directly to the rental car company. When I reached out to customer service to sort out the situation, they were not helpful at all. First, they told me to contact the rental car agency myself, even though I booked through their site. Then, they tried to pass it off as just an estimate, even though they said all bookings were final. And on top of that, they falsely accused me of requesting a car upgrade from the rental agency. I feel frustrated and deceived by this whole ordeal, and I definitely won't be using their website again in the future.
Phone installation nightmare
Oh my goodness, this is seriously the worst company ever! I've been trying to get my phone set up for like a whole month now and it's been a complete disaster. I've had three appointments so far and two times, they totally flaked and didn't even show up! And when they finally did come out, they couldn't even get the installation done! Plus, they keep messaging and calling my landlord instead of me, even though I've repeatedly told them to reach out to me directly. It's beyond frustrating!
Car rental booking experience
I had a bit of bad luck with booking a rental car through Hotwire. I had to switch up my travel dates last minute for a trip out of my province, but when I reached out to Hotwire for a hand, they refused to help me out. I tried to explain my situation and the need to change the dates, but they wouldn't budge and wouldn't give me a refund. It was a real letdown and left me feeling pretty frustrated with their lousy customer service.
Car rental booking frustration
Hotwire totally messed up my pickup and dropoff times with the rental company, so now I gotta pay more than they initially said. I even showed them screenshots of the correct info I put in, but they wouldn't help me out. Total bummer.
Guaranteed hotel turned into a nightmare
I was told by Hotwire that I'd be staying at a specific hotel, but when I got there, it was something totally different. When I tried to get help from customer service, they were pretty uncaring and didn't give me any useful answers. I had to talk to three different people and they all just gave me the same standard responses that didn't fix my problem. And on top of that, they had the nerve to say that the guarantee I was counting on was more of a suggestion than a real promise. The whole situation really annoyed me, and I'll definitely be going somewhere else next time.
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