Etihad - Reviews and experiences

I won’t be booking with them again. My ticket said there’d be a coach from Bristol to Heathrow at 11:00 on the day of travel, so I planned everything around that. The coach never arrived. I stood there with my bags, made calls, tried support, and ended up cobbling together a last-minute route to catch something — and still missed the long-haul. What annoyed me most was the complete lack of real help from the airline’s support; they gave me the usual “you missed your connection” line and wouldn’t admit their timetable was wrong. I’ve had other carriers step in when things went sideways, offer a hotel or rebook, so this felt particularly cold. To be fair, there was nothing aggressive about the staff I eventually spoke with, but it was too little, too late. I got out of it, eventually, but it cost extra and a lot of stress. If you value backup plans and clear communication, be cautious here — their booking made a promise that didn’t get kept, and the follow-up was weak.