Etihad - Reviews and experiences

I was at the airport last month and everything seemed fine until the flight was delayed about 14 hours. Big hassle — missed a night’s sleep, paid for a last-minute hotel and snacks (ugh) — and at first the customer service felt like a conveyor belt, lots of passing me around. After a few calls one agent actually apologized and helped arrange a hotel voucher and rebook my connection, which I appreciated. The $200 they offered felt low for all the extra costs. Not ideal, but at least they fixed some things, so I’m relieved I made it home safe.

My buddy had to take a sudden flight before our trip we had all planned with that airline. We wanted to change the return flight using the ticket we already had, but they made us fork over more money to get it reissued. It just didn't seem right, considering how much we already shelled out for half of the service. They're acting like a bunch of vultures!

First of all, I booked my flight with one airline, but then I ended up getting switched to a different one without any reason. And when I wanted to bring my bike on the plane, they said I had to pay more money for it, even though it would have been free with the original airline. The customer service at the airport was not helpful whatsoever, and when I tried reaching out to the airline online, it was just a big waste of time. I'll definitely be steering clear of this airline in the future.