Etihad - Reviews and experiences

no water, no food, no hotel, no lounge—nothing. So after some grumbling I bought a one-night lounge pass for $120, and, absurdly, that's when the trip turned. The lounge had decent showers, actual hot food, and a couch that cured my grump. Not an apology, but I finally felt satisfied. Tip: pack snacks or be ready to pay for peace. Staff attitude needs work, though.

I remember the check-in area being eerily quiet, not the usual hustle — and that should’ve been my first clue. We showed up to Kuwait International Airport with kids in tow, thinking we were on time, and found the Etihad desk locked and empty. No staff, no sign, just a closed counter and a small group of other passengers looking as confused as we were. There were three young kids in our party and one older traveller who needs regular care, so the situation felt urgent.

family visits, work calls, the usual. Still, I had this tiny niggle before buying — a vague worry about being treated differently on some routes. Didn’t expect that little worry to grow into a full-on eyebrow raise at the check-in counter.

My experience at check-in was absolutely terrible. There were seven of us, including two little ones, and we had an extra bag weighing 6kg. The check-in people made us remove the extra bag, and it took a painful two hours to sort it out. I'm really upset about all this and I think I need to make a formal complaint. Can you please give me an email address to do that? The lack of efficiency and friendliness from the check-in staff was just terrible. And on top of that, they were constantly speaking in their home language, which made us feel left out and uneasy.

My recent flight with this airline was a total letdown. As soon as we got on the plane, we had to get off again because of a burning oil smell, making us worry about how well they take care of their planes. Then, they kept moving us around to different gates without telling us what was going on, which just made everyone confused and annoyed. The disorganization caused a delay of over 10 hours, leaving us stuck in the airport with no proper food or place to stay. They tried to make up for it by giving us free food from the airport, but none of the restaurants would accept their offer. The staff were rude and the whole situation was a disaster. It really left a bad taste in my mouth.