Etihad - Reviews and experiences

Booked an extra checked bag for a work trip and, to my surprise, it arrived with my flight — no drama. Delivery was on time and I used it every day on the trip. Customer service, though, was radio silent when I asked about the steep add-on fee, which sucked a bit.

I was really disappointed with the extra fee they charged me for picking an aisle or window seat during online check-in on this airline. I've never had to deal with that on any other airline, except for the low-cost ones. I think it's fair to pay for your seat when you book if you want a specific spot, but having to pay more at check-in when there are plenty of empty aisle and window seats just doesn't seem right. And even though I didn't go for the cheapest ticket, getting hit with an unexpected fee for choosing my seat was not something I was prepared for. This extra cost really made my flight less affordable. Because of this, I'll think twice before flying with this airline again.