Etihad - Reviews and experiences

the in-flight experience was fantastic, the after-flight admin was a pain. We flew Etihad business LHR–Shanghai return and honestly the check-in, lounges and crew were all top notch — proper comfort, attentive staff, the whole thing. Then our flight got cancelled and swapped to China Eastern (not really comparable), and Trailfinders had to push hard to get us back onto Etihad. After that Etihad billed us for seat selections and lounge access that we never should have paid for. Their feedback form didn’t work, emails went nowhere, and it felt like we were talking to a void until Trailfinders stepped in again. Five months later TF finally recovered the money. I’ve worked in management and it’s surprising to see such a clumsy refund process from a carrier that otherwise nails the travel part. So, would I fly Etihad again? The flights themselves: yes. The paperwork and refunds: it left a bad taste, so I’d be cautious next time and maybe use an agent again.

My first time flying with this airline was a total disaster. We got on the plane, but then had to get off because of technical problems. We had to wait around for hours, and then they told us our flight was rescheduled for the next day, completely messing up our plans. They didn't seem to care at all and didn't offer much help. I would highly recommend avoiding this airline for your own sanity.

Sorry, but me and my partner had to cancel our flight with Etihad because she got really sick. We tried getting a refund by talking to customer service and telling them what happened, but they said no refunds. It's pretty disappointing that they're not more understanding when customers go through tough stuff. Even cheap airlines have better refund policies than that.

Honestly, my experience with this airline was a complete nightmare. I had booked a flight with them, and out of nowhere, they cancelled it, leaving me stranded for three whole days. Not only did they mess up my travel plans, but they also had the nerve to not refund the extra money I paid to upgrade my seats on the original flight. And to top it all off, they found a way to get out of compensating me for all the trouble they caused. It was just shameless and heartless of them. I wouldn't recommend this airline to anyone. I'd much rather fly with Emirates or Qatar any day of the week. Etihad Airways, you should be truly ashamed of yourselves.