eDreams - Reviews and experiences

Woke up stiff and fed up with my back. Needed something quick, so I ordered this. Staff were patient and walked me through the setup, which really helped. Packaging was a bit sloppy and the price felt on the high side, but it arrived fast and eased the pain more than I thought it would. Not perfect, but relieved and glad I tried it.

Delivery fast, service steady — daily coffee

Friend tipped me, skeptical, then actually efficient

Needed for back pain during move, delivery reliable, service friendly

Mostly good. Needed it for back pain; polite, slowish, glad.

Good result — rep dug up a better new-customer deal and set it up while I took a call. I use this for weekly home supplies.

Called in, got Kuvi — so calm, walked me through everything, actually fixed it. Felt relieved, really appreciated the patience, thanks.

Was mid-morning coffee when delivery messed up and I reached out. Support rep J. Khongsay fixed it calmly, was patient and practical — turned a messy day into something manageable. The gadget helps my morning routine, not flawless but reliable, I still use it daily though delivery could be faster.

I phoned last month, half annoyed. The agent actually listened. She fixed my issue and somehow sold me on staying a member — that cheesy "Edreams Family" line even made me smile. Nice job.

I recently had the pleasure of speaking with Assi from customer service, and I have to say, she really went out of her way to help me with a problem I was having. She was so professional and willing to assist me, it was impressive. At first, I was pretty upset and disappointed, but Assi was able to calm me down and address my concerns quickly. I really value her commitment to making sure customers are happy and I wish there were more people like her in the industry. Assi's amazing service has made me a loyal customer, and I will definitely keep supporting the company.

The help I got on the phone was really fast and friendly. The person I talked to fixed my problem right away, and I was so thankful for that.

Customer service was great, eh? They really convinced me to stick with my Prime contract. They were super helpful and got things sorted out quick. I really value how they care about making sure customers are happy.

I had to give customer service a ring today to talk about my eDreams Prime subscription. The person on the other end was really kind and sorted out my problem for me. They were super polite and knew what they were doing, which made everything so smooth. Shout out to eDreams Prime for the great service!

So I was talking to this customer service guy the other day, Rafique, and he was super nice and explained all the perks of my subscription in a really clear way that I could understand. I was actually planning to cancel it 'cause I didn't think I needed it, but Rafique took the time to hear me out and ended up convincing me to keep it for another year. He was so patient and kind, made the whole thing way more pleasant. I gotta say, I really appreciated his professionalism.

My booking process went smoothly, but I had some concerns about the service quality across departments. The person who helped me was really great, but I was surprised by some racist vibes I got from the Dutch team. It's not cool to see that in a professional environment. On the bright side, the English department did a fantastic job and I was happy with how they handled everything for my booking.

I just wanted to mention how much I really appreciated the amazing customer service that I received. It always makes me feel good when people are friendly and kind! Thank you so much for being so great at your job and for being so helpful. You definitely made me a very happy customer! 💖

I was feelin' a bit nervous 'bout my trip to Hawaii, so I sent 'em a message. Mr. Cool Dude was so helpful and actually listened to all my concerns. He gave me all the info I needed to relax. It was pretty awesome!

I just wanted to say thank you to the person who helped me out with my customer service issue the other day. They were so kind and really made a difference. It's always nice to deal with people who know their stuff and care about their job.

They proved you with good price but with ABSOLUTELY ZERO SERVICE.
That is what you pay for. For whatever you decide to book with them. You need to cross the finger. When someone went wrong on the agent side, flight/hotel/car rental. You are trapped. You wasted your time and provide a lot of personal information to beg for a refund. In the end, they were not able to refund you even the another party made mistake or so. Please think 4 times before you book with them.

I bought two tickets. Because of covid, the country i wanted to visit closed down. Got two open tickets. Took several tries to contact customer service. It is exactly the same circus everytime- they put you on hold, talk to you, transfer to another administrator, put you on hold for 40 minutes than the line cuts off. Finally, after several attemps, they asked me 900$ as administration fees to use my open tickets. DON'T BE LURED BY LOW PRICES