eDreams - Reviews and experiences

messy process but not a total trainwreck — and I’m weirdly relieved. Right in the middle of planning my Thailand trip I needed extra legroom because my lower back was killing me, so I paid up for a better seat. They didn’t assign it at first, hid behind tiny terms, and I had to chase them by email. After a few awkward replies and a small partial refund I’m grateful it got sorted, though I’ll double-check next time and probably grumble a lot.

I wanted to cancel my subscription and the guy on the phone, Eratek, was super nice and really helpful. He cancelled my subscription in a jiffy. But then, I accidentally booked a flight with Rex instead of Virgin and I was really upset! I'm not great with using the internet like the younger generation, so I got fooled into booking the wrong flight. Not cool, dude.

I just booked a trip using this service and I have to say, I was pretty impressed with how fast and easy it was to book. The person I talked to was super helpful, really knew their stuff, and was also really nice. They answered all my questions right away and made sure I had all the info I needed. All in all, it was a good experience and I would definitely think about using this service again next time.

We booked an international flight for our family of 5 through eDreams the evening of January 5, 2024. The confirmation email showed the correct birthdates for all passengers.

However, when clicking on "Manage" on eDreams website the next morning, we found out their computer had shifted all of the birthdates by -1, e.g., 12 became 11, 9 became 8, etc. Even worse, we contacted the airline and discovered eDreams had reported their altered and now incorrect birthdates to them. This was a problem because the dates have to be correct for international travel.

Contacting eDreams was a nightmare but they finally answered an email, claiming we entered all of the birthdays wrong, which was a flagrant lie disproven by their confirmation email. eDreams said they had no responsibility to correct their error and we had to contact the airline. The airline charged us a $600 fee ($120 per ticket) to change the dates. eDreams therefore owes us $600 we were forced to pay as a result of their mistake.

We thought about canceling the booking ("24 hour cancelation") but ruled this out when we saw all of the online complaints about eDreams customers customers never receiving their refunds.

Avoid this platform for your booking and definitely don't add luggage as they will charge you TWICE as much as the company and the baggage is non-refundable. The website also told me that my booking didn't go through and that I should try again however it still charged me and now I have 2 booking for the same flight and the company won't refund me for the duplication - that should never have happened if the first instance had not occurred. Customer service is hard to get a hold of and unhelpful when you do... AVOID AVOID AVOID

Disaster. Wrong ID information of both my Nationality and Passport number at their first booking with airline company. I paid over 270 dollars for the Flex package but eDreams only booked the standard service towards Airline company. I can not get my free baggage from the Airline company. The customer service could do nothing but only blame me with my cheap options.

DO NOT BOOK WITH THEM! I booked a simple roundtrip flight to/from Montreal and the only confirmation I got was a confusing email which had the WRONG return flight info and no valid confirmation # with the airline. I have downloaded the app and have tried calling ... I cannot CHANGE, CANCEL the booking (I just get forwarded in circles in the app). I cannot speak to anyone on the phone provide by the chatbot. This is a useless, no value-add service and I will be complaining to the better business bureau and VISA. The other review I left they asked me to "check my email" for a follow up to my review... There is NO follow up or email. This service is horrendous.

I booked a trip to Cabo using this company. Got a confirmation of flight there, resort and return flight. Couple days later I was informed the return flight was "declined". Went on there site to see what was going on, and it was no help. Spent an hour on the phone with an agent, who assured me the return flight was "re-booked", and paid another fee. The day before I was set to leave, got a notification from them indicating the airline indicated I was "double booked". Spent another hour on the phone with an agent, who assured me my return flight was confirmed. Also assured me I would get another email confirming and that I was over-reacting. Well I left to Cabo as planned, and had no issue with the outgoing flight or resort. However, the day before I left, I tried to check in online for my return flight, and got a notification that there was no reservation in my name nor under booking number I was provided. Then, couple hours later, I received notification from eDreams that my return flight booking had been declined. I was stuck having to go to the airport, visit the counters of 5 different airlines, 4 of which were overbooked (including the airline I thought I was scheduled to return on), and ultimately pay over $800 for a return flight on American Airlines. In all, I was in airports over 12 hours on my return. These guys are taking calls from India, you can't understand a work they say on the phone, their web site is tough to navigate, and the entire process was horrible. I would look elsewhere, and will definitely never use again. Those jerks had me leave to a foreign country without a return flight!