eDreams - Reviews and experiences

I hesitated, but used it daily for work; mostly good, shipping slow.

I was so happy how easy it was to buy an extra suitcase for my flight last minute. I thought it was going to be a total nightmare, but with just one quick phone call, it was all sorted out in only 10 minutes and at a decent price. The person on the phone was really good at their job and made everything so simple and stress-free.

My wife and I visited Europe for the first time in October 2023 and had many bookings (hotels, cars, flights, etc.) All went well except for our booking with EDREAMS. We were late returning from an excursion in Italy (not our fault BTW) and missed our flight to the UK causing us to miss our pickup time for the rental car at Drivilla. We got the next available flight and went directly to the car rental place only to be informed that edreams had listed us as a no-show and did not forward Drivillia any of the prepaid funds for the car.
We had to pay AGAIN for the car and have since been unsuccessful in getting any money back from edreams. OMAR at "customer care" keeps citing the terms and conditions that we breached.
So...in a nut shell: we paid edreams money to book and pay for a car. We were late so edreams kept ALL the money and we had to pay double for the car (albeit a shorter period because we were late). This is NOT Drivilla's fault, they got nothing from edreams.
I told OMAR that he should be ashamed of his and the company's actions and that this amounted to petty theft in my opinion. Our money was given to edreams to pay for the car and they kept it, leaving me to double pay.
Maybe I'm wrong but this is petty and disgusting from where I sit. A penalty fee yes, but not all of our money!
I have no hope of any positive outcome from edreams, who BTW stopped communication when I asked if their was an appeal process which our case could go to, so my goal here is to save any other potential customers the grief that we experienced. Please Do NOT, do NOT book anything with EDREAMS or have anything to with them. They are everything a terrible company should be.

I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was prepaid, so my car should have been there. Called them and was on the phone for another 45 minutes. They told me they couldn't do anything but would book me with another car rental. They told me, the total cost for a new rental was $190. I got to a new car rental location and they only booked me for one day. The original booking was for 3 days. The total cost for booking the new car for 3 days is $394. $ 204 more than my prepaid. And now they are refusing to get me a refund for my original booking. I travel a lot and so rent cars all the time. This is my worst experience ever.

I made a booking to rent a car in Chile but when I got to rental company my card got rejected. I had this confirmed by the rental company and reported immediately to eDreams. I paid online for a car that I didn't get from the rental... They don't want to return the money! Scam, avoid!

They took my money but didnt have a car available. They tried to sell me something way out of my price range. I asked for a refund and was not given one. DO NOT BUY FROM THESE CROOKS!