eDreams - Reviews and experiences
Mar 2022-Nov 2025
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Reviews (65)
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Airline Tickets
Airline Tickets
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In June 2021 I bought tickets via eDreams "Flexible Fare Guarantee" which let me transfer my flights without charge. Due to COVID closing borders I rang them to get my flights moved, and they told me I had to pay the airline transfer charges and they would reimburse me within 10 days.
As I write this in May 2022 I have never received the refund for the cost of the ticket transfer, despite numerous calls, messaging, emails etc.. Its always "you should get your refund within 10 days/2 weeks/a month" and always "please just wait a little longer"
I don't believe they have ever intended to refund me, its been an elaborate run around in the hope I would just forget the money I am owed. Also when I transferred the tickets they wanted my banking details, including password!
Do not use or trust eDreams
About eDreams
Yes, eDreams is an online travel agency that provides a wide range of travel services including flight bookings, hotel reservations, car rentals, and vacation packages. Founded in March 1999 by Javier Pérez-Tenessa de Block, James Hare, and Mauricio Prieto, the company initially served the US market before expanding to Spain and Italy. Over the years, eDreams has grown to become one of the largest e-commerce travel companies in Spain and a significant player in the European market. It operates under various brands, offering comprehensive travel options by comparing prices from hundreds of airlines and hotel suppliers to provide customers with affordable and customizable travel experiences.
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Last update: November 10, 2025
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