eDreams - Reviews and experiences

I called to cancel Prime a month ago, half sure I'd get stuck. The rep listened, then pitched stuff that sounded useful. Tried it a week — surprisingly handy, I'm keeping it.

I had to wait a fair while to reach customer service, which was annoying, but once I got through the person was calm and actually refunded the Prime fee I didn't need. They also mentioned a couple of decent offers. Not flawless — wait times are long — but resolved. If you're calling, try off‑peak.

I recently booked a flight through that company and man, oh man, was I super disappointed with the whole thing. So get this, after I booked my flight, I got an email saying I won a voucher. Sounds great, right? Wrong. When I clicked on the link, boom, suddenly I'm signed up for their Prime membership without even giving my consent. And get this, there's no way to cancel it online! No support email, a useless chatbot, and the only option is to call customer service. But get this, calling isn't even toll-free in my country, and most of the time, no one even picks up the phone. It feels like a total scam to me, like they're taking advantage of unsuspecting customers, especially the seniors who might not even realize what's going on until it's too late. Never have I seen such dodgy behavior from any other service provider before.

I really wouldn't recommend signing up for Prime subscription. Cancelling it is such a hassle and so frustrating. You have to call this call center that seems to be located in Egypt, and they don't make it easy for you to cancel at all. It's ridiculous that they make it so tough to cancel a subscription that was supposed to make your life easier.

Another useless response (pasted below), saying they won't give you a refund for the flight you canceled within the 24-hour timeframe. JUST FOLLOW YOUR OWN RULES AND GIVE ME MY FULL REFUND.

I had to cancel my subscription with eDreams but they made it really easy for me. The customer service team was so nice and understanding about it. I hope I can sign up again one day, they have awesome deals and I know they'll help me out if I ever need it.

The agent was trying hard to get me to renew my subscription, listing off all the perks I'd be giving up if I didn't. But I stuck to my guns and said I wanted to cancel. Luckily, the agent was really nice about it and went ahead with my request.

eDreams.com is a travel website that claims to offer a free 30-day trial upon creating an account. However, my personal experience with this site has been a complete nightmare. They immediately charged my credit card, despite advertising a trial period. When I reached out for cancellation, I received an unhelpful bot response, and canceling proved to be impossible. This is undoubtedly a scam, and I advise everyone to steer clear of eDreams.com. Protect yourself and your finances by choosing reputable travel websites that prioritize customer satisfaction.

READ BEFORE USING THIS COMPANY - SCAM ALERT
BEWARE! Do not use this company at all for booking anything. They do not take responsibility for any services they provide.
They also charge "Mediation Fees" which are non-refundable, even when there is absolutely nothing you can do as a customer.

Here is my example. I booked a flight for 3 people from Montreal to Calgary leaving Feb 15, returning Feb 22nd. BOTH flights were canceled by the airline, with no re-booking until APRIL, 2023... So the airline refunded e-dreams on January 17 2023. I am on the phone with them now, on February 13 2023 still fighting for my refund. BUT WAIT! They are going to give me some refund, but not all of it. Why you ask? Great question. Well it is because... they cannot give a reason whatsoever.
This is a scam service, through and through. They will not give a reason, even a bad one, for not giving me a full refund. I had nothing to do with the cancellation of these flights, yet they are keeping a pile of money, just because. ...Update - they are keeping the additional money for, get this... CHECKED BAGS... Checked bags on a flight that no longer exists. Be careful, do not use this company

I have been in contact with them since the beginning of July regarding ticket refund. They keep sending the same auto reply email “thank you, will be in touch soon etc” but nothing else yet. I also did chat and telephone complaints. I have a case number but no action. Unacceptable!!!!

I'm waiting for my complete refund after I canceled in less than 24 hrs,,,, for 45 days.
I contacted Italian airline they told.me.the reservation was canceled and they never got the money from you as I never received a ticket number from edreams,
So basically edreams stole my 1460$
A formal complaint will be filed if I did not hear back from edreams

If you are a responsible traveler please look elsewhere
Scam and Fraud company look and read all reviewes