Accor Hotels - Reviews and experiences

I stayed at one of their hotels not too long ago and they said I'd get loyalty points as part of the deal. But turns out, those points didn't show up in my account until I bugged them about it. It was pretty annoying to have to keep checking my account for them. They really need to step up their game and make sure those points get added right away without us having to bug them about it.

My recent stay at a hotel in London was honestly a letdown. The folks working there and the bosses seemed pretty unprofessional and didn't really care much about what the guests needed or wanted. I tried to reach out through email and asked to speak with the manager about the service problems, but it was like talking to a wall - they just ignored me. It was extra disappointing since I'm a regular visitor and was hoping for better treatment.

So, you know, I was staying at this hotel and I was hoping to rack up some rewards points, right? But then, like, they didn't end up giving them to me because I missed some deadline or something. I mean, seriously, it's not even my fault that they missed giving me the points in the first place! I even showed them my invoice and all, but they were like, "Sorry, too late." Ugh, it's so annoying when you're expecting something and then you don't get it, you know? And when I tried to escalate the problem, it was like trying to climb a mountain without any equipment, so, like, super difficult. I was definitely not impressed!

I can't stand these hotels taking my points and not giving them back. Why would they take 13000 points during Covid when no one could even travel? It's so unfair and cruel. I tried to ask for my points back but they just kept saying no. I'm so mad at them!