Accor Hotels - Reviews and experiences

Becoming a member gives you a little discount, eh, but it'd be even nicer if the website took PayPal. Then I wouldn't have had to give out my credit card deets, you know?

After I booked my reservation online, I had some trouble with the printing page. The barcode wasn't fitting right on just one page, so it was tough to use it for my visa application at the consulate. It's important for the barcode to fit on just one page, or maybe two at most, to make things easier. I think this change would really help out all the customers who use your online reservation system. I can show you a sample page as an example.

I've been a loyal customer at this hotel chain for a while now, but I'm feeling pretty let down. I keep trying to book rooms like it says I can online or over the phone, but they're often not available. And the rates they say are the best for loyal customers? Not so much. I can find better ones on other booking websites. I've tried complaining and asking for help, but nothing ever gets done about it. The service and upkeep of Mercure and Ibis hotels have really gone downhill lately, and it's just not a good experience with no care for the customers.

I reserved a hotel room and it was so simple and quick! But when I went to confirm my booking, there was a little issue with the late checkout selection. It appeared as one of the options I chose, but it wasn't displayed clearly with the checkout time. I'm sure I'll still receive great service since the Ibis staff is always friendly to me and my family, but that mix-up has left me a bit puzzled.

It was so annoying that I couldn't pay in Canadian dollars beforehand. I ended up having to figure out my bank card stuff when I got there, which was a pain especially since it was late. Booking was easy, but this whole situation definitely bothered me.