Accor Hotels - Reviews and experiences
Dec 2023-May 2024
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Hotel+flight package booking experience
Hotel+flight package booking experience
CommunicationI just booked a hotel and flight package online, thinking I'd get some loyalty points out of it. But I never got a confirmation email, and when I checked, I saw I didn't get any points for the hotel stay. The customer service folks said I booked through a third-party site, so they couldn't really help me with the booking. And when I tried to complain, they totally ignored me. Dealing with their lack of communication and not resolving my issue was super frustrating, eh.
About Accor Hotels
Accor Hotels, a multinational hospitality company headquartered in France, operates and franchises an extensive portfolio of over 5,000 properties and 10,000 food and beverage venues across more than 110 countries. Established in 1967 by Paul Dubrule and Gérard Pélisson, Accor has grown to become a global leader in the hotel industry, offering a wide range of accommodations from luxury to economy. Its brand portfolio includes well-known names like Sofitel, Novotel, Mercure, and Ibis, among others. Committed to sustainable development, Accor has also been a pioneer in adopting environmental conservation and social responsibility practices within the hospitality sector.
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Last update: November 29, 2024
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