Accor Hotels - Reviews and experiences
Dec 2023-May 2024
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Trip to Biarritz at a beach hotel
Trip to Biarritz at a beach hotel
CancellationMy partner got sick on our way to the airport, so we had to cancel our reservation at the beach hotel. We tried to reschedule, but the hotel wasn't helpful or understanding. We even emailed the general manager, but got no reply. We've been loyal Accor members for over 20 years, so we were really let down by the lack of customer service.
About Accor Hotels
Accor Hotels, a multinational hospitality company headquartered in France, operates and franchises an extensive portfolio of over 5,000 properties and 10,000 food and beverage venues across more than 110 countries. Established in 1967 by Paul Dubrule and Gérard Pélisson, Accor has grown to become a global leader in the hotel industry, offering a wide range of accommodations from luxury to economy. Its brand portfolio includes well-known names like Sofitel, Novotel, Mercure, and Ibis, among others. Committed to sustainable development, Accor has also been a pioneer in adopting environmental conservation and social responsibility practices within the hospitality sector.
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Last update: November 29, 2024
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