Accor Hotels - Reviews and experiences

I stayed at this hotel and it was super noisy with all the construction going on! I couldn't even get a quick nap in before my concert. The person at the front desk wasn't much help, just told me to look at their website. I later found out there were renovations happening but no heads up about how loud it would be. No apologies, no complimentary items, absolutely nothing. The hospitality was terrible. Definitely won't be returning.

It was a total nightmare at that hotel. I couldn't believe how bad the service was and that nobody was there to help me when I arrived, even though the hotel was supposed to be open.

We were pretty upset about our stay at this hotel. We had such a long trip, got stuck in traffic, showed up super early in the morning, and couldn't even get into our room because the darn door wouldn't open. We tried all sorts of things but nothing did the trick. We ended up waiting in our car for hours until the staff finally came back. It was such a draining and annoying ordeal.

My check-in experience at this hotel was absolutely awful. Instead of a normal check-in desk, they had staff wandering around trying to help in a casual and "cool" manner. The lack of organization just caused chaos and long delays. As someone with ADHD and used to more traditional English customs, this whole situation was extremely annoying and upsetting. I'll definitely reconsider staying at this hotel in the future.

When we arrived at the hotel, the room was clean and the beds were comfy. The breakfast was really good both times. The staff was friendly. However, on the second day, we returned to the room and it hadn't been cleaned, the beds were not made, and there were no clean towels. The front desk informed us that there was a shortage of staff and we could have been notified about it through a note in the elevator. They did offer to provide clean towels. If we had been aware of this situation beforehand, we would have chosen a different hotel with full service. It would be helpful to inform guests about these issues ahead of time.