Accor Hotels - Reviews and experiences
Dec 2023-May 2024
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Reviews (25)
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Reservation mistake
Reservation mistake
ChangesI reserved a spot for the 21st, but accidentally picked the 22nd on the website. When I phoned to switch the date, they said no refunds were available. The person on the line wasn't helpful or professional. I was let down by the inflexibility and poor customer service.
My reservation mishap
My reservation mishap
ChangesThe lack of flexibility and customer service at this hotel chain is just brutal, eh? I messed up my booking and right away tried to fix it, even said I'd pay a processing fee for any changes. But all they gave me was a robotic response about rules and no willingness to be flexible. We all make mistakes, but the fact that they didn't show any kindness or understanding is just so disappointing, eh.
About Accor Hotels
Accor Hotels, a multinational hospitality company headquartered in France, operates and franchises an extensive portfolio of over 5,000 properties and 10,000 food and beverage venues across more than 110 countries. Established in 1967 by Paul Dubrule and Gérard Pélisson, Accor has grown to become a global leader in the hotel industry, offering a wide range of accommodations from luxury to economy. Its brand portfolio includes well-known names like Sofitel, Novotel, Mercure, and Ibis, among others. Committed to sustainable development, Accor has also been a pioneer in adopting environmental conservation and social responsibility practices within the hospitality sector.
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Last update: November 29, 2024
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