
Paragon Software - Reviews and experiences
Oct 2023-Oct 2026
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Reviews (23)
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Reinstall turned into a mess
Reinstall turned into a mess
I wouldn’t recommend this based on my recent experience. I first bought NTFS for Mac years ago after a coworker mentioned it, and I only needed it again because I was setting up a new Mac. Figured it would be simple. Instead, I couldn’t get into the app at all, even after resetting my email and password through a link from an older message. The newer login page just kept rejecting everything. I opened a ticket and sent two follow-up emails, but after more than a week, nothing back. What really threw me was the number of separate login paths depending on where you bought the software. It feels unnecessarily confusing, especially when you’re already locked out. Maybe the product works fine once installed, but getting help has been frustrating.
Good software, baffling support
Good software, baffling support
I actually laughed when the program did exactly what I needed, because that was the moment I remembered why I bought it in the first place. The software itself is solid and easy enough to live with. Then I needed my old licence details for the promised free upgrade, and the familiar headache returned. Back in 2022, the new portal was clumsy, but at least someone eventually answered. This time? Nothing. I checked spam, support pages, everything—still no reply and no keys. It’s not the cost of a replacement licence; it’s the weird feeling of being locked out by a company whose product you already paid for. Bit of a shame, really. If they fixed support, it would be an easy recommendation. As it stands, I’d look at alternatives before handing over more money. That’s a pretty low bar, but here we are.
Lifetime, Until It Wasn’t
Lifetime, Until It Wasn’t
moving photos and work files between my external drive and my Mac without the usual “why won’t this copy?” routine.
Partition Tool Purchase
Partition Tool Purchase
App & PortalI recently bought this software called Partition Tool and, sure, it did what it promised to do. But gotta say, the whole experience was not great. Like, there was no feedback or progress updates during tasks, so using it ended up being super annoying and taking up a lot of time.
Partitioning software for Mac
Partitioning software for Mac
QualityI just bought some partitioning software for my Mac from this company and I gotta say, I'm super happy with it. The Microsoft NTFS for Mac by Paragon Software has made it so simple for me to divide up my hard drives and USB Flash Drives on both my iMac and iMac Business. It's really easy to use and gets the job done quickly, making partitioning a total breeze.
Recent software purchase
Recent software purchase
TimingThe software itself is really amazing. I recently bought a license for a particular program and I have to say, it's been doing a great job and has some cool features. But man, the support service from the company is just awful. I had an issue just after I got the license where I couldn't get into the member section to confirm my account for three days because they said it was "under construction". So I reached out to support for help, but it took them a whopping two weeks to even reply to my message. Like, seriously? That kind of slow response and lack of help is not okay, especially for a company that claims to be all professional and reliable. It's really left a bad taste in my mouth and got me wondering about the overall quality of the service they're selling.
Software purchase
Software purchase
ServiceI just bought some software from this company, but it's been a real letdown. It's throwing out a bunch of error messages that are making it impossible to use, even though the label made it sound perfect. So I tried getting in touch with customer support for some help, and they said they'd get back to me in 3 days. Well, they did reply, but only to say they couldn't help me with my tech issue. I'm really disappointed with how this company is handling things, not cool at all.
Paragon Hard Disk Manager™ Advanced
Paragon Hard Disk Manager™ Advanced
ServiceI just bought the Paragon Hard Disk Manager™ Advanced for (£39.99) and downloaded it from the link they sent me. But, I've been having some trouble because every time I try to open the program, I get an error message saying, "the product configuration seems to be corrupted, please reinstall." I've tried reinstalling it nine times already as the administrator, but nothing seems to work. And to make things worse, I haven't been able to get any help from the company, which is really frustrating. Overall, my experience with this product and their customer service has been really disappointing. I'd suggest avoiding this company because they just seem to care about making money.
Partition software
Partition software
QualityThis partition software is really something else! A lot of other brands like to hide their best features behind paywalls, but this one is open and gives you everything without any sneaky charges. I'm really impressed with how honest and functional this software is, and I'll definitely be coming back for more.
Partition extension software
Partition extension software
QualityI was looking for some good software to expand my partition and I came across this one. Gotta say, it really came through for me. Worked like a breeze and I could extend my partitions without any headaches. I'm loving how simple and effective this software is. Great job, for sure.
Software for fixing my computer
Software for fixing my computer
ServiceI found this awesome software that fixed up both my computer and my laptop! It was so simple to use and did a fantastic job. The customer service was amazing - they really helped me out when I ran into a license problem. Definitely give it two thumbs up!
Lost licenses issue
Lost licenses issue
ComplaintsI bought a bunch of stuff from this software company not too long ago, and at first, I was pretty pleased with the licenses I got. But then they switched up their licensing system, and suddenly most of my licenses were gone! I tried reaching out to them by making a ticket, but all they did was close it without fixing anything. I even had to go through the trouble of sending them copies of my original licenses, which was just ridiculous. After losing more than 15 licenses, I've decided I'm never buying from them again. It totally feels like I got robbed, and it's obvious they couldn't care less about their customers.
NTFS software for MAC
NTFS software for MAC
ServiceThe NTFS software for MAC that I bought was really disappointing, eh? They said it was top-notch, but when I tried it out, it was seriously lacking. I could find free software that worked better than this paid one, no problem. Plus, the support for it was terrible - basically non-existent. When I realized it wasn't living up to what they promised, I asked for a refund, but never heard back from them. I feel like I wasted 20 euros on this software, and I'd suggest others steer clear of it, eh?
Troublesome software issues
Troublesome software issues
ReliabilitySupport is pretty quick to reply, but the software problems just won't go away no matter how many times we try to fix them. The licensed version keeps switching back to trial mode, so we can't use it until Paragon fixes it on their end. We've been dealing with these issues for over a year now, going back and forth with tech support, and we're still stuck. It's been super frustrating, to say the least.
Hard Disk Manager 17 Advanced and 17 Business
Hard Disk Manager 17 Advanced and 17 Business
QualityI've been using Paragon software for a long time now, and I've gotta say, I've seen a drop in quality lately. I've been a loyal customer for almost twenty years, but I've run into some big problems with the Hard Disk Manager 17 Advanced and 17 Business. The feature to copy or transfer the OS from NVMe or Sata SSD to similar disks just isn't working right, causing a lot of frustration and inefficiency in my work. On top of that, the customer support from Paragon has been seriously lacking. It feels like there's been some changes in the development team or company leadership, resulting in bad customer service and struggle in fixing technical issues. As a seasoned user who has trusted Paragon for so long, I'm really let down by how things are now. I've decided to look into other options and won't be coming back to Paragon Software.
Clone software for Windows partition
Clone software for Windows partition
QualityI was super let down by the clone software from Paragon. I thought it would be great because Paragon is a reputable brand, but it was a disappointment in every way. The interface felt old-fashioned and not user-friendly, like software from way back when. I tried to clone a little Windows partition to a new SSD a few times, but it was so slow and annoying. I wasted a lot of time on it before finally giving up and switching to Easeus, which worked like a charm - just like it did on my old laptop. It's too bad the Paragon software didn't live up to the hype.
Product support
Product support
ServiceI bought some software from this place thinking that if I had any problems, the customer service would be there to help me out. Boy, was I mistaken. Everything was fine when I first started using it, but then I hit a roadblock - and suddenly, poof! The support was nowhere to be found. Emails left unanswered, calls went straight to voicemail. I was left high and dry. The product ain't bad, but without proper backup, it's just not worth the trouble.
I bought some software
I bought some software
ServiceI got this software, eh? It was a real pain to get set up, I tell ya. The customer support was just terrible and those coupon codes were no good at all. I couldn't even figure out what I bought or see my licenses. It was so frustrating, oh man! I can say for sure, I won't be buying from here again, that's for sure.
Service software purchase
Service software purchase
CommunicationI recently bought service software from this company and I gotta say, I was pretty let down with the customer support I got. The software was fine at first, but it started acting up after I updated my operating system. It was super glitchy and would only work sometimes. I reached out for help by sending four emails explaining my problem, but got no response or fix. Finally, I called their support line and got a rude rep who got mad at me for not emailing instead. Totally unprofessional. I even tried calling three times and two of the reps only spoke German, which made things even harder.
Data loss issue after using software
Data loss issue after using software
ReliabilityAfter I used the software to open and edit some files on Windows, I ran into a big issue when I restarted my computer - all my data on the hard drive was gone. I couldn't find the files on either Windows or Mac. It was super frustrating and worrying because I lost some important files that I needed for work.
About Paragon Software
Paragon Software Group is a technology company that specializes in data management solutions, including storage management, data safety, and disaster recovery. Established in 1994, the company has developed a diverse range of software products aimed at ensuring efficient management and protection of data across various storage environments. Their product lineup includes disk partitioning, backup & recovery, and drive management tools, catering to both personal and business needs. Over the years, Paragon Software has expanded its offerings to adapt to the evolving IT infrastructure, focusing on file system driver technology which enables seamless data exchange between different operating systems and platforms.
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Last update: October 11, 2026
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