iMyFone Reviews
Reviews (9)
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Refund request for a data recovery product
I had to contact customer service because the data recovery product I bought couldn't get back the info from my Notes on my iPhone. It was super frustrating and I was feeling stressed out, but I got in touch with a Tech Support Specialist named Sherry for some help. Even though I didn't know much about the product and what it could do, Sherry was really patient and understanding the whole time we talked. She took the time to explain why the product might not have worked for my situation and answered all my questions with a lot of professionalism.
- Phone Repair software
So, I was trying to fix my phone with this software, but it just didn't work right. I got all mixed up with the technical stuff and couldn't figure it out. But then this person named Sherry from customer service really came through for me! They were super nice and patient, and even gave me some of my money back. Despite the software being a bust, Sherry totally saved the day with their amazing help. I'm incredibly grateful for their support and how they handled everything. Thanks a bunch, Sherry and the rest of the team!
Exceptional customer service experience
I recently had the pleasure of chatting with one of the customer service folks at this company and let me tell you, it was top-notch. Right from the get-go when I asked for help to when my problem was all sorted out, the rep was right there, on the ball, knew their stuff, and made sure I was well taken care of. Their professionalism and commitment really shone through and made dealing with the company a breeze. I definitely suggest reaching out to this rep if you want fantastic customer service.
Auto-renewal issue
Aimee, the customer service rep, was amazing! I accidentally signed up for auto-renewal last year, which I never do. I got in touch with customer service and Aimee helped me out. She cancelled the auto-renewal and got me a refund in just 4 minutes. I was so impressed with how fast and well she dealt with my problem. I'm gonna tell all my friends about this service, and I think Aimee should get a promotion or some kind of shout-out for her awesome customer service. Thanks a bunch, iMyFone!
Unlocking assistance
As a customer at iMyFone, I was having a hard time unlocking my phone and was ready to throw in the towel. But then, I got an email from Vera with step-by-step instructions on how to unlock my phone. I followed her advice and it worked like a charm! I had already tried reaching out to the place where I got my phone and service, but they couldn't figure it out. I am so happy with my purchase from iMyFone and thankful for Vera's help.
Subscription purchase
I signed up for a subscription and got hit with a 4013 error. I figured out the problem was with my hardware, looks like the booting IC got messed up because of some corruption in the notch panel with the face ID sensors. Even though their refund policy doesn't usually cover hardware problems, I was happy to get my money back in the end. Candy, the customer service rep, was super nice and helpful the whole time.
Quick and efficient service
I just made a purchase and I gotta say, the customer service was top-notch. It was a breeze, no stress or hassle unlike some other places I've been to. The team got back to me real quick, and that was awesome. Big shoutout to the employee who helped me out, he really knew his stuff and was super helpful. Honestly, couldn't be happier with the service I got.
The program not working
So I downloaded this program thinking it would fix my issue, but it ended up not working. I was kinda bummed about it, but I decided to contact customer support for assistance. Ivy was super friendly and offered suggestions to troubleshoot. Turns out, the problem was actually with my device, not the program.
iPhone Unlock Service
I just bought this iPhone unlock service, eh? But man, was I bummed to find out it doesn't work with my iPhone 11. They said it can unlock any iPhone, but that's not true. Getting my refund was a pain, but Ivy, the customer service rep, was pretty good about it. We ended up agreeing on a 60% refund. I don't think I'll be using their service again after this whole ordeal.
