Zulily Reviews
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Recent disappointing changes
I've been shopping at this online store for well over a decade now, mainly because they used to have these amazing European brands that were one-of-a-kind and I absolutely adored. Sadly, I have to agree with a lot of other folks out there who say that Zulily just ain't what it used to be. The recent changes they've made definitely haven't been for the better. It seems like all those unique pieces and European brands are totally gone, even before the pandemic hit. Now, most of the stuff seems to be coming from China, with prints that are kinda low-quality and sizing that's all over the place. I find myself returning things more often than actually keeping them. It's pretty disappointing to see the lack of cool new stuff on their site. The few new brands they do have are pretty pricey. I've cut back a lot on shopping at Zulily because I just can't seem to find anything unique or fresh that I haven't seen or bought before. I've noticed that a ton of items that are on sale or closing out on Zulily can be found on other sites like Shein or Temu for way cheaper, with the same quality and quicker delivery. Unless Zulily makes some major changes real soon, I'm worried they might lose another loyal customer, and that's honestly really sad to think about.
Dansko slippers
Eh, so I bought these Dansko slippers in a size 39, which fits like a size 9. This is my second pair and let me tell you, they are so comfy. Got them for half the price on Zulily compared to a big store - what a steal! They showed up in about 5 days, pretty decent delivery time if you ask me. Definitely would recommend getting your Dansko slippers from Zulily, eh.
Clothing purchases
Over the past few years, I've bought a bunch of clothes from this place, especially from the Lily brand. I've dropped a fair bit of cash on these buys and, for the most part, I've been happy with what I've gotten - always finding cool, unique stuff. The customer service has been top-notch too. But lately, I've noticed the quality of the stuff isn't as good as it used to be. Some items are starting to pill after a wash, and some tunics have this cheap white lining that doesn't do the product any favors. Plus, the prices seem to be going up, there's not as much stuff to pick from, and the website doesn't let you save your faves anymore, which kinda sucks. It's a bummer to see these changes, especially knowing people are getting laid off without getting what they're owed.
Wide selection, minor inconvenience on returns
I recently bought some stuff on this website and there was a lot of cool stuff to choose from. But, I did have some trouble with returning something which was kinda annoying. The site gets products from different companies, so some things arrived quicker than others. But, the customer service was pretty good overall. UPS messed up and delivered a few packages to the wrong address, but the Zulily team quickly gave me a refund without any trouble.
Subscription to exclusive online retailer for over a decade
I've been a loyal customer of this online retailer for over 10 years, buying stuff multiple times a month. Every time I've had any issues, the customer service team has been quick to resolve them. I don't get why there are negative reviews, 'cause my experiences have always been good. The customer service here is top-notch, always going above and beyond to help with any questions or problems. The products I've bought have been good quality and priced fairly. I've been shopping online for 15 years now, and I can honestly say this company always gives me a good shopping experience. Oh, and just so you know, they're based in Seattle, not China.
Sweater and black cardigan
Zulily's website has for sure gotten better, but man oh man, their shipping is still too slow. I had to wait over three weeks for my stuff to show up. The clothes can be good or bad, depending on what you get. Even when I paid extra for speedier shipping, it still took ages for my order to get to me. You really gotta pick the fastest shipping choice when you're checking out to speed things up. Despite the long wait, the stuff I got in the end was really great. The clothes are top-notch, but the shipping time is just not cutting it.
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