YOOX

YOOX reviews

16 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
75%
Would buy here again
Ordering
8.6
Service
7.8
Pricing
8.4
Delivery
8.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Customs and shipping cost

8.0

"I think it would be a good idea to lower the customs bill to ease the burden of high taxes on customers. It might also help to take out the shippin..."

Most Voted

Low rise jeans

10.0

"I absolutely adore this store! I've been shopping here for ages and they have amazing stuff from Italy, plus those trendy low rise jeans that ..."

Reviews (16)

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Great store with high prices

W

1 reviews

6.5
Overall Rating
Would buy here again
Yes

The prices at this store are way too high compared to others, but they do have a good selection. The delivery came pretty quickly, but the shipping cost was more than I thought it would be. All in all, the customer service was pretty good and the product quality was great.

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
8.0

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Customs and shipping cost

G

2 reviews

8.0
Overall Rating
Would buy here again
Yes

I think it would be a good idea to lower the customs bill to ease the burden of high taxes on customers. It might also help to take out the shipping costs from the bill because taxes are added to the shipping fees too. This could possibly attract more customers to buy things.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
10.0

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Disappointing product condition

D

1 reviews

6.0
Overall Rating
Would buy here again
No

I just got my order from YOOX and I gotta say, I was super bummed about the condition of the item. It was all wrinkled up and felt so stiff, definitely not what I was hoping for in terms of quality. On top of that, the price on the tag was way lower than the original price they told me, which made me feel tricked and annoyed. This whole situation has really disappointed me and now I'm not so sure about ordering from YOOX again.

Detailed Ratings

Order
8.0
Service
6.0
Price
4.0
Delivery
6.0

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Bought shoes

G

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently got some shoes from this store and I have to say, they are all super cool and fit me perfectly. I really love the wide selection they had, there were so many options to choose from! The quality of the shoes is top-notch and the prices are reasonable, they definitely didn't break the bank. Plus, the delivery was surprisingly fast - like, super fast!

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
10.0

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Dope new clothes

A

9 reviews

9.5
Overall Rating
Would buy here again
Yes

Wow, this website is amazing! I've been shopping here for years and it feels like going on a shopping spree in Milan, but online! The clothes are so stylish, great quality, and super comfy. I always end up finding something I absolutely love.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Silk blouse and leather boots

A

9 reviews

10.0
Overall Rating
Would buy here again
Yes

YOOX has been my go-to for fashion since way back in the early 2000s. I've scored some amazing deals on top-notch clothes and accessories on their site. Their own brand is great, with trendy pieces that don't break the bank. Just snagged a gorgeous silk top and a killer pair of leather boots, and let me tell you, they're even better than I expected - quality and style-wise. I'll for sure be hitting up YOOX for all my fashion fixes.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Timely delivery, partner seller

K

1 reviews

9.5
Overall Rating
Would buy here again
Yes

As a customer at YOOX, I recently bought something from one of the sellers they work with. At first, I was unsure if it would arrive on time since it wasn't sold by YOOX directly. But I was really happy when it came quickly and was exactly what I expected. The quality was top-notch and it matched the description on the website. The whole ordering and delivery process went smoothly, which made me trust YOOX and their partner sellers even more.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
10.0

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Pants and shirt

F

3 reviews

10.0
Overall Rating
Would buy here again
Yes

OMG, YOOX is amazing! I got these super cute pants and a cool shirt and they were just perfect. I've ordered from them so many times and they never disappoint. YOOX, you're the best!!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Quality products at good price

Y

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I've been a faithful customer of this online store for ages now and I gotta say, I'm always blown away by their huge range of top-notch products that don't break the bank. One brand that really catches my eye is 8 by YOOX - their stuff is super chic and on-trend. And the best part? There's so many different brands to choose from on YOOX, it's a breeze to find exactly what I need.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Awesome stuff, great deals

M

6 reviews

9.5
Overall Rating
Would buy here again
Yes

This website is really awesome, they have the best stuff and it's totally worth the money! The only thing is that the shipping fees could be a bit lower, that's my only complaint.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
8.0

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Fast and efficient service

H

31 reviews

9.5
Overall Rating
Would buy here again
Yes

YOOX has been my favorite online shopping site for about a year now, and I've never been let down. From the time I order to when my stuff arrives, the service is always top-notch. The website is super easy to use, checking out is a breeze, and the tracking info they give me keeps me in the loop the whole time. Even when I had to return something, it was a piece of cake, and they processed my refund real quick.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Clothing

H

27 reviews

7.5
Overall Rating
Would buy here again
Yes

The website didn't have good pictures so it was hard to really tell what the product was like before buying it. There was only like 1 or 2 pictures, and important details like a big logo on the pants I got weren't shown in the photos. This difference between what I saw online and what I got was kinda disappointing. They could've fixed it by showing more detailed pictures. As a customer, it's crucial to know what you're getting, and in this situation, not having clear images made it tough to make a smart choice.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
8.0

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New shoes

M

4 reviews

6.0
Overall Rating
Would buy here again
No

I just bought some new shoes from this website, but when I tried to get more info from customer service, they had no idea what was happening. It was really frustrating talking to them because they didn't even know what they were selling. They gave me the wrong information about returning my order from Switzerland, and I was almost about to lose it all! It was a complete nightmare trying to sort everything out.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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shoes

F

4 reviews

6.0
Overall Rating
Would buy here again
No

I was so disappointed with the shoes I got from YOOX. They were the wrong size, missing parts for the laces, had badly glued insoles, and looked like they were used before. Dealing with those low-quality products was a total nightmare.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Low rise jeans

A

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I absolutely adore this store! I've been shopping here for ages and they have amazing stuff from Italy, plus those trendy low rise jeans that are so hard to come by elsewhere. The prices are fantastic and the pieces are incredibly unique, I always find something I love every time I visit.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Return process issue

D

1 reviews

6.0
Overall Rating
Would buy here again
No

The return process gave me a lot of trouble because the website wasn't working right when I tried to send in the return form. And on top of that, everything was in Italian so I had a hard time figuring it out. In the end, I just sent the package back without doing the proper return process, which was really annoying. This isn't the first time I've had trouble returning things to this website.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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About YOOX

YOOX is an Italian online fashion retailer that was established in 2000 by Federico Marchetti. The company specializes in offering a wide range of end-of-season clothing and accessories from some of the world’s most prestigious designers, as well as a selection of capsule collections, eco-friendly fashion, and a unique assortment of home design objects. YOOX is known for its extensive array of products that span across various price ranges, catering to a diverse customer base interested in luxury, premium, and designer fashion. In 2015, YOOX merged with Net-a-Porter Group, forming YOOX Net-a-Porter Group (YNAP), an entity that quickly became a leader in the online luxury and fashion sector. The merger combined YOOX's strengths in technology, operations, and logistics with Net-a-Porter's expertise in styling, marketing, and editorial content, offering a comprehensive shopping experience to customers around the globe. This strategic move enabled the group to enhance its position in the competitive online retail market, reaching a broad international audience and setting trends in the evolving landscape of digital luxury fashion retail.

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Contact Information

🌐 yoox.com

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Last update: November 29, 2024

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