STELLA MCCARTNEY Reviews
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Bag on sale
I gotta say, I was totally blown away by how quick and on point the service was with this company. Even though I saw some not-so-great reviews on Trustpilot, I figured I'd roll the dice and snag a bag that was on sale. Got confirmation of my order right away, then not long after that, I got a heads up that my bag was on its way. Can you believe it? Ordered on a Tuesday morning and had that bag in my hands by Wednesday afternoon! And it was all wrapped up nice and neat, couldn't have gone any smoother. The customer service was top-notch, went above and beyond what I expected.
Trainers
I just bought a pair of sneakers from your store and I gotta say, I'm really not happy with them. They were pretty pricey, costing me over $500, but they are super uncomfortable to wear. The back of the shoes is so stiff that my feet end up bleeding every time I wear them. I've never had such a bad experience with sneakers, especially ones that cost so much. The quality overall is really disappointing and I've had better luck with cheaper brands. I can't return them, but I wanted to let you know how I feel about it.
Bag purchase, Excellent service
I bought a bag from this store not long ago, and I gotta say, I couldn't be happier with it. The quality is fantastic and it totally matches my style. But what really made my experience was the amazing service I got from the consultant. They were so friendly and patient, helped me pick out the perfect color and style that really suited me.
Skyla Stretch boots
I got these Skyla Stretch boots at a store in Barcelona a few months back. Wore them only thrice and already the material on the right boot is giving out. Took them back to the store and they said I must have rubbed them too much, but I know I take good care of my shoes. A shoe repair place said it was the left boot heel causing the issue. Seems like the materials don't work well together and are ruining the boots. Really bummed to have spent a bunch of money on something that fell apart so quickly. Starting to doubt the quality of this brand, for sure.
Bag for Christmas gift
I just bought a bag from your store as a Christmas present for my wife. The whole ordering and delivery process had a bunch of problems that really let me down. First, I called the Bond Street store to ask about getting the bag and they said they could ship it to me for an extra £10, even though the website said delivery was free. That really bugged me, so I ended up just ordering online from Italy.
Leggings and bodysuit
I just bought a pair of leggings and a bodysuit from this brand and I gotta say, I was pretty bummed out by the quality. They used textile glue to put parts together, which is not cool considering how much they charge. I won't be buying from them again.
Shoes purchase
I recently bought a pair of shoes online, and let me tell you, I was really let down. The quality of the shoes was not great considering the price I paid. They looked like they were messed up during shipping and the overall workmanship was lacking. The box they arrived in looked like a kid's art project, covered in red, blue, and orange marks. The shoes themselves were all squished and had permanent marks on the leather, which made them seem cheap and poorly put together. Even the dust bag that came with the shoes was cheaply made, with bad stitching and flimsy material. I was expecting way more from a high-end brand like this, and I am seriously bummed about my purchase.
Spent my allowance on a sweatshirt
I was gonna get a sweatshirt from this store, but I decided not to because the folks there were super unfriendly. They canceled my order without even apologizing. It's like they don't give a darn whether they have customers or not. It's not cool to treat people that way, eh?
Essentials travel kit
I just bought this travel kit full of essentials, but they totally sent me the wrong stuff. I reached out to customer service to try and fix it, but they straight up ignored me. Dealing with this company was super frustrating. I wouldn't suggest using their services, eh.
Chunky loafers purchase
I recently bought a pair of chunky loafers from this store and had an issue with the quality after only wearing them a couple of times. One of the chain links chipped in two spots because of a little bump on a table leg. It was kind of a bummer, especially because of how much I spent on them. I reached out to customer service with some photos, hoping they could help or give me some advice on getting it fixed, but they just said no. It was a letdown, especially since I don't usually buy stuff like this and thought this company was supposed to be good, especially since they're all about being vegan-friendly. It's left a bad taste in my mouth and makes me think twice about supporting them in the future.
Boots from the collab
Bought some sick boots from this store, but they were all messed up, and when I asked for help, they were all like "Nope, gotta contact Adidas," and Adidas was all like "Nope, gotta contact the third party." Like, seriously?? Can't believe they still won't lend a hand even after I showed them the policy! So not cool.
Crossbody bag purchase
Ya, so, like, the last time I bought stuff from this brand it totally let me down, eh. I don't think I'll be buying from them again. They say their stuff is top-notch and lasts forever, but honestly, what I got was way too pricey and not very durable. The gold coin thingy on the bag got all scratched up after just two times using it, and the fabric got all wrinkly after a little trip. And now they've jacked up the prices but haven't made the stuff any better, so I'm starting to wonder if they're actually legit or not. Plus, their customer service was pretty meh, using old-school ways to get in touch and not really helping me out with my issues. All in all, I think I wasted my cash on a brand that can't back up its big talk.
Designer handbag
I just bought this fancy handbag from a store and man, the customer service was terrible. The person working there made me feel so unwelcome and like they were judging me just because of how I was dressed. I really wanted that bag, but the way they acted totally killed the whole shopping vibe. When I left, I felt so let down and disrespected. Good thing I checked out another store that same day and got the bag there with way better service.
Unprofessional, lack of communication, ordinary.
I can't believe how unprofessional this company is. I ordered something and never got a confirmation. No updates, no communication at all. A month later and still nothing. The whole buying process was super stressful, definitely not worth the high price. It's just so average, and I'm so let down. They should be ashamed of themselves.
Review with most votes
Limited product selection, ove
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