SportChek - Overall Rating based on 23 reviews
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Online order with delayed delivery
My recent online order experience with this store was not very good. I ordered two items, but then one of them was suddenly canceled with no explanation or heads up. I was left feeling frustrated and inconvenienced, honestly.
Gym bag purchase
I bought a gym bag online and when I got it, there was still a security tag on it! I was so disappointed. It's not cool to overlook something like that - it makes the company look bad. The bag itself is decent, but this mistake really soured the whole experience for me.
Sneaker purchase
So I bought some new sneakers online the other day, but let me tell you, it was not a great experience. The first pair I got was totally messed up - they were two different sizes! Can you believe that? Then, when they sent me another pair as a replacement, it looked like they gave me a floor model - one shoe was all laced up and the other was missing a lace! I tried reaching out to customer service, but all they said was I could either send them back or fix it myself. Plus, the shoes didn't even look the same as what I saw online. I'm starting to think they might have been factory defects or something. All in all, I'm pretty annoyed and not happy with this whole situation.
Online purchase of sports equipment
So I just ordered some sports gear online and ran into a bit of a problem with the delivery. The folks who dropped it off left it at the end of my driveway, kind of sticking out of the mailbox, which made it super tempting for any passersby to take. Even though I live out in the boonies where you can't see my driveway from any nearby houses, someone still managed to swipe my package. When I got in touch with the customer service peeps at the store, all they told me was to call the cops because the delivery was marked as done. This annoying situation didn't happen just once, but twice with the same delivery person.
My new shoes
I ordered these really cool new shoes online and was so pumped to get them. But then the delivery guy was like, "Oh, I tried to drop them off," but really he didn't, so I had to go grab them myself. Not cool, dude.
Wasted time
I decided to try shopping with a different company instead of the usual online shopping giants, but man, was that a mistake. I couldn't even cancel an order that hadn't been shipped yet and their customer service was no help at all. And to top it off, I ended up getting the wrong product thanks to their choice of sketchy courier services like Purolator. It's obvious this company has a lot to work on when it comes to keeping customers happy and managing things properly. I'll just stick to the bigger companies like Amazon from now on. At least they know what they're doing.
sneakers and a new basketball
I gotta tell ya, I got some awesome new kicks and a sweet bball from this store. But man, the delivery was terrible! The driver didn't even bother calling me, like seriously?? Big shoutout to the folks at SportChek who helped me fix it though, they're the real MVPs.
Jacket ordered January 9th
I bought a jacket online from this store on January 9th but it still hasn't shown up. I've reached out to customer service three times and haven't heard anything back. I'm really unhappy with the lack of communication and wouldn't suggest this store to anyone.
Boots and helmet
I just bought some boots and a helmet from this store. The boots came exactly as described and are just what I needed. But when I got the helmet, the box was all beat up. Luckily, the helmet inside was fine and in good shape. Can't wait to test out my new gear and start using it for my activities.
Running shoes
My experience with the company was not great. I bought a pair of running shoes that were supposed to be really good, but when I got them, they were actually not that great and the descriptions were wrong. And when I tried to write a bad review, they wouldn't let it be posted, which is worrying. It seems like they might be tricking customers with fake reviews. I would tell people to stay away from this company because it doesn't seem to be fair.
Ski equipment purchase
I just got myself some new ski boots and skis from the Halifax Shopping Centre, and I gotta say, the customer service I got was top-notch. Peyton really knew their stuff, was super nice, and made sure I got exactly what I needed. I'll for sure be going back there next time I need some ski gear!
Shoes purchase
So I was trying to buy some shoes from this website the other day and man, it was so frustrating! I could look at all the different shoes they had, but for some reason, I couldn't pick a size or actually place an order. And then I thought, hey, maybe I'll call the store for some help. But when I did, they were asking me for info that wasn't even on the website! What a waste of time and energy, you know? So yeah, needless to say, I bounced from that website real quick without buying anything.
Figure skate sharpening
I went to the store to get my fancy figure skates sharpened for a competition I have coming up. But it didn't go well at all. The person helping me was pretty rude and took way too long to finish sharpening them. When I got my skates back, they were scratched up and there was some weird oily stuff on the boot. I got worried and brought them to a figure skating shop where they told me the blade was wrecked. The rounded tail messed up the balance, so now I can't even use them. Super disappointing since I only got them a week ago.
Shorts on sale
Dang, I ordered these shorts online and they totally sent them to the wrong spot! It's such a pain having to bug them over and over to fix it.
Fitness apparel, hiking equipment, shoes
I love shopping at this place for workout clothes, hiking stuff, and shoes. Sometimes it's a bummer when they don't have my shoe size, but the clothes are so cool and the prices aren't too bad. I'm all about those sales, eh! It gets old when they keep bugging me about getting a Canadian Tire credit card though.
$400 clothes purchase
So I went on a shopping spree at this store and splurged about $400 on new clothes. And guess what? When I was at the cash register, the cashier had the nerve to ask me if I wanted to buy a reusable bag for $2.00. I was kind of taken aback by that. I mean, come on, I just dropped a lot of money on their stuff, why would I want to pay even more to promote their store?
Badminton racquet string issue
I picked up a badminton racquet and it started having problems with the strings after only two days of playing. I reached out to the staff at the store and filled out a complaint online. Luckily, the store manager was able to help me exchange the product, and the problem was taken care of.
Online order disappointment
I just got a package from *** that was sent from a local store, and man, was I disappointed with how the stuff was packed. It seriously looked like someone decided to use my order as a basketball and toss it around for fun. The clothes were dirty, wrinkled, and all squished up in a ball. I was starting to think maybe they mixed up my order with someone else's reject clothing. It's really frustrating to shell out your hard-earned money for items that are treated like that. When I'm shopping online, I expect better quality and service, but this experience was way below what I was hoping for. I'm definitely not going to shop here again, I'll look for other places to buy from, even if it means supporting a US store instead of this local sports store. It is what it is, I guess.
Online order for pickup
I just made an online order for pickup at this store. But man, I had a major problem with the return process. They went and returned the item without even telling me or asking for my permission! So now I'm out of both my money and the item. When I spoke to the store staff about what happened, they just said I'd get a full refund after everything was sorted out. I'm really upset about how they didn't communicate with me and take responsibility. I'm definitely not going to shop here again.
Running shoes and workout gear
The customer service at this store was amazing. Compared to other stores in the area, SportChek in Alliston really impressed me. Beth and her team were so helpful and really paid attention to what we needed. What made this store different was how they genuinely wanted to help us find what we were looking for. You could see that the employees liked their job, and I think that's because of Beth's great leadership.
Review with most votes
Rollerblades for granddaughter
I went to the sportswear section at the store in Coquitlam to buy rollerblades for my granddaughter. We found a pair that she really liked, but they were a bit out of our price ... Read onBy: Ottilie