Shopbop - Overall Rating based on 21 reviews
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Lost package issue
I recently ordered from Shopbop and was let down when my package didn't show up. After looking into it, they found out that the package got lost along the way. Shopbop took the right steps by starting a claim with the shipping company to sort things out. Even though the carrier gave them a refund, Shopbop wouldn't give me one for the missing package. I was bummed out by their customer service and how they handled the situation. Companies should own up to lost packages and make things right for their customers.
Purchased a designer bag from Shopbop
I swear, there's nothing worse than shelling out a ton of money for a designer bag, thinking it's the real deal, only to discover it's a fake. This exact thing happened to me when I bought a designer bag from Shopbop 7 years ago. I recently got in touch with the brand and they confirmed that the bag I bought was a knock-off. I was so surprised and let down, to be honest. I tried to get some help from Shopbop's customer service team, but their solution was not at all satisfying. Being a loyal customer, I expected better and now I'm looking for some fair compensation for this huge disappointment. Getting a refund for what I paid seems like the least they should do.
Large order
I recently placed a big order on Shopbop and unfortunately, when my package arrived, more than half of the items were missing. I tried to file a claim with them, but they denied my request and said I could only get a refund if I sent back the missing items. The customer service has been terrible, as they won't talk to me on the phone and only communicate by email. I don't think I should have to pay for things I never got, but it seems like there's no way to get this sorted out. This whole situation has really disappointed and frustrated me, and I won't be shopping on Shopbop again. I'll also be telling my friends and family about my bad experience.
Recent purchase was delivered quickly
I recently bought something online and I gotta say, I was so happy with how fast it showed up at my door. It only took 2 days, which was even quicker than stuff I've bought from nearby stores lately. I was really impressed with how quick and smooth everything went, and I'll definitely be buying from them again!
Recent order experience
I was pretty disappointed with the customer service I got at this store. I bought some stuff but didn't get a refund like they promised. The manager told me it would be sorted out in a certain amount of time, but it never happened. Now I've had to complain to the FTC and get legal advice. I'd suggest people think twice before shopping here because they don't really stick to their refund and return policies.
Dress
I was so frustrated with the customer service I got, eh. I was waiting on hold forever, like almost an hour, and I got disconnected a couple of times before I finally talked to someone who was super rude, eh. I couldn't believe how unprofessional they were, I swear. Definitely not gonna be shopping there again, that's for sure.
Birthday present order
I had a really bad experience with this company recently. I was trying to get a birthday gift for a friend but ran into a bunch of problems. First, I didn't get any shipping confirmation, then I found out my account got deactivated without me knowing. Then, they cancelled my order because of some unclear "preliminary inspection criteria." I tried a bunch of times to fix it, even made a new account and used a different credit card, but I kept getting unhelpful responses and no communication. Shopbop really dropped the ball with how they dealt with everything, it was super disappointing and frustrating.
Clothing items
I just ordered some clothes from Shopbop and I gotta say, I'm not too happy with how things turned out. The ordering part was smooth, but the service after that was not great. I didn't get any updates on my order and when I tried to ask for info, my emails were totally ignored. And to top it off, turns out my stuff is coming all the way from China, which they didn't mention at all when I placed my order. That lack of honesty is pretty worrying and now I'm not sure I can trust them. I'm gonna try to get my money back in a different way.
Mother's Day bag purchase
I had a bad experience with this online store, eh. I ordered a Mother's Day bag and then got a message about strange stuff going on with my account. So, I tried to talk to customer service about it, but they were no help at all and even hung up on me, can you believe it? And to top it off, I never got any notice that my order was canceled. I think they couldn't handle my order and deliver it on time. I'm really let down by this and won't be shopping here anymore, eh.
Clothing items
I gotta say, I don't get why people are dissing this store. My recent buys from Shopbop have been top-notch. Stuff always comes on time and in mint condition. Even when they goofed up and sent me the wrong thing, their customer service team fixed it real quick and I could return it hassle-free. Shipping to Canada is fast too, usually just 1-3 days. I'm super happy with my Shopbop shopping, and I'll definitely keep coming back.
Perfume
I bought some perfume from this store, and it's been a complete mess. I ordered it way back in December, and you know what? I haven't received it yet! I've tried to get in touch with them for a refund or some proof that they even sent it out, but no response. It feels like they're ignoring me. So, my advice is don't waste your time buying from this store. It's a scam, even though they say they're reliable.
Sketchy Purchase
What kind of sketchy business locks your account right after you make a purchase, eh? I spent $500 on a product and now I can't even log in, eh? No one is replying to my emails, no one is picking up the phone. Is this some kind of scam or what, eh? I need answers pronto. Either give me my money back or unlock my account, Shopbop.
Jacket purchased for shipping to Mexico
I bought this jacket from the website and had it shipped to Mexico, and I'm really happy with the whole thing. I placed my order on Dec 26th and got it on Jan 4th without any hiccups. The shipping was quick and my package arrived perfectly. The jacket was just like how it was described online, and I'm super happy with how good it is. Overall, I'm pleased with my purchase and would totally shop here again.
Skirt
I've had my fair share of experiences with this online store, some good and some not so good, eh. For instance, I got a skirt once that looked like someone already wore it, but they swapped it out for me right away. But then another time, I snagged the last item of a product, only to find out a week later they didn't actually have it in stock anymore. So yeah, my time with this store has been a bit all over the place, with some bumps and some easy peasy moments, eh.
First order, incorrect inactivation
I just bought something from this website for the first time, but then found out that my account got deactivated by mistake. I had no clue about it until I tried to log in to see how my order was going. When I reached out to customer service, they told me my order had been canceled, even though I never got an email about it. It's been nearly two weeks now and I still haven't gotten my money back for the canceled order. The customer service was really disappointing, and I won't be shopping here again.
New clothes
I used to really like this store and ordered a bunch of things, but the customer service is awful. My order is taking forever and it still says processing or shipped, it's frustrating! I've been emailing them but not getting a clear response. Revolve is much better, their customer service is top-notch! This is definitely my last time shopping here.
High-waisted denim jeans
Hey Shopbop, I gotta tell ya, your customer service is in need of some serious work. I ordered a pair of high-waisted denim jeans on a Tuesday morning and come Thursday night, they still hadn't been shipped. I reached out to your team on Wednesday morning, asking for faster shipping 'cause I needed them by a certain date. Your response? A boring, copy-pasted email saying I'd get notified once it's shipped. I tried reaching out again the next day, but got the same automated message. I asked to talk to a real person and haven't heard back yet - and now my emails won't even go through! Your lack of care and professionalism is just sad. It took me leaving a harsh review for you to finally push my order through, and guess what? It arrived on Monday, just in time for me to question whether I should shop with you again.
Shoes purchase
I'm really disappointed with the service I got from this company. I wanted to order some shoes, but then my account got deactivated out of nowhere. I still keep getting emails from them, though. When I tried to contact customer service, they just kept redirecting me without giving me a clear reason. Dealing with a company that doesn't communicate well or keep things transparent is super frustrating. Seems like I'm not the only one dealing with this - I found other customers with the same complaints. All in all, my experience with this company has been really unsatisfactory.
European customer unhappy with extra charges
I recently bought something from Shopbop as a customer from Europe, and honestly, I wasn't too happy with how things went down. They've got a good selection of brands and stuff, but the extra charges caught me off guard. Even though I found a piece of clothing on sale, I ended up paying way more than I expected because of those extra fees. It was super frustrating and left me feeling pretty disappointed. I really think Shopbop should be more upfront about those extra charges to avoid surprising customers like me. I can't even imagine how much of a hassle it would have been if I had to return the items. Overall, it was not a great experience.
New jeans
Eh, so this was my first time ordering from this company, and I gotta say, I was not too impressed to start. I ordered a pair of jeans, and nearly a whole week went by with no sight of 'em. When I checked the tracking, it said my package got delayed 'cause of some emergency or bad weather over in Istanbul, Turkey. I gotta admit, at that point I was starting to doubt if I'd ever even get my hands on those jeans. And on top of that, their email subscription was really gettin' on my nerves - no matter how many times I tried to unsubscribe, those darn emails just wouldn't quit. Overall, it was not a great experience, that's for sure.
Review with most votes
High-waisted denim jeans
Hey Shopbop, I gotta tell ya, your customer service is in need of some serious work. I ordered a pair of high-waisted denim jeans on a Tuesday morning and come Thursday night, t... Read onBy: amani