Roxy - Overall Rating based on 18 reviews
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A pair of sunglasses
So I bought these sunglasses from this store and let me tell you, it took forever for them to arrive! I swear, I could have planted my own sunglasses tree in that amount of time, you know what I mean? And then, when I tried to send them back because they were too big for my face, they were all like "nope, sorry not sorry, no returns here". I mean, seriously? I even have proof that they received my return but still no refund! It's been ages since I've been waiting for my money back, like come on, I need my cash back ASAP!
Swimwear purchase
So, I bought some swimwear from this company. But dang it, my package went MIA. It took like six long weeks of emailing them over and over with no response before I finally got an email confirming that my package was lost. They said they'd refund me, but man, the customer service after the sale was a real letdown. It shouldn't have taken that long to sort out. Their swimwear is nice and all, but next time I'll shop somewhere that only charges me once my package actually arrives, not before.
Return Policy
I was pretty disappointed with my experience dealing with the return policy at Roxy, eh. I ended up having to shell out some cash for the return, which caught me by surprise and left me feeling frustrated. When I got in touch with their customer service for some help, they didn't really seem too keen on lending a hand to resolve the issue, ya know? This lack of empathy from the customer service crew has definitely left me with a bad taste in my mouth about the company, and I've made up my mind not to shop there again. It's super important for companies to make sure their customers are happy, and unfortunately, Roxy dropped the ball on that front, eh.
Competition sign-up
So, I totally messed up by entering this competition and now I'm seriously kicking myself for it. My inbox is just getting hammered with all these spam emails from this company on the daily. I've tried to unsubscribe more than once, but it's like they're dead set on bugging me. It's frustrating as heck having to wade through my spam folder and all I see is their dang emails clogging it up. I mean, really, don't they have anything better to do than bother folks who might become their customers?
Return issue
I had a frustrating experience with returning something at this company. I tried reaching out to them a bunch of times about getting my money back, but they totally ignored me. I even had to get my bank involved to help out. And even though I asked them to stop sending me emails, I still keep getting them, and some are even in French! I definitely don't recommend shopping here.
Fake Roxy Website Experience in Dubai
I recently had a pretty crappy experience with this bogus Roxy website out of Dubai. I thought I was ordering some stuff off of their site, but it turned out to be a total scam. These scammers took my credit card deets, sent me some fake product that wasn't even what I ordered, and when I tried to reach out to Roxy USA for help, they weren't much use. It was super annoying and ended up costing me a bunch of money. I really hope others don't fall into the same trap.
Items Return Process
Recently, I bought some stuff online and had to return a few items. But, man oh man, let me tell ya, it was a real hassle trying to figure out how to get the return process going all the way from Ireland. I kept getting redirected or running into tech issues whenever I tried to find the info I needed. After a bit of fiddling around, I finally realized that I had to have an account to get the return label. Customer service wasn't too bad - they got back to me pretty quick when I filled out the contact form. Still, ya know, it was pretty surprising how unclear everything was on the website.
Online order
I can't believe the terrible customer service I had with this company. I ordered online, paid for it, and never got my delivery. When I tried to reach out, there was no phone number, just a form on their website. I filled out multiple forms but only got vague responses about my issue being "investigated," with no real solution. It's awful how they treat customers. I definitely don't recommend using this company.
Delayed order
I just wanted to share that I had a really frustrating experience with this store. I made a purchase a few weeks ago and I still haven't received it. I've been trying to get in touch with customer service, but the website keeps crashing whenever I try. It's so frustrating not knowing what's going on with my order. I was really looking forward to getting my purchase, but now I'm not sure if I ever will. I wouldn't recommend shopping on this site if you want to actually get what you ordered.
Refunded for only one of two swimsuits
I just went back to that store to return a couple of swimsuits I bought, and when I got my refund, they only gave me back one! I don't know what happened to the other one; did they lose it or throw it out? It's so annoying that they didn't even explain. I've never had a problem like this with a company before. It's not right that they messed up my refund. I won't be shopping there again, that's for sure.
Wetsuits for wife and daughters
The wetsuits I got for my wife and daughters from this company were really bad quality. I've been buying wetsuits for 30 years, and I've never seen such poor material. After buying three wetsuits, one of them actually ripped while my daughter was putting it on. I've been trying to sort this out with the company's warranty department for the last three months, but they're so incompetent and never communicate well. Honestly, this whole thing has been a letdown for me and my family.
Return issue
My recent experience with trying to return stuff at the store was super frustrating, eh. I tried so many times, but couldn't do it because there were no return labels or address in the package. And when I went online to make a return label, the website wasn't working properly. The customer service team gave me a link that didn't even work, so now I'm stuck with this stuff I don't want. It's been a real letdown, and I'm feeling pretty discouraged, ya know.
Late order, difficult return process
Got my order late and now having a hard time with the return process, eh. As a loyal member, I was hoping for better service, ya know. It's been 3 weeks and still no response from customer service, eh. Kinda disappointed with the lack of communication, you know what I mean, eh. Maybe think twice before placing an order, eh.
Customized item
I recently bought a custom item from this company. It turned out the sender messed up the info, so my item got stuck in customs. I tried reaching out to the delivery company and the seller, but got no response to my emails. Overall, my experience with this company has been a letdown and irritating. I'd recommend avoiding them if you don't want to risk losing your cash.
returned item, waiting for refund
I returned my stuff on March 19, and it feels like it's taking forever to get my money back. Roxy received my returns, but they still haven't refunded me. It's so frustrating! I definitely won't be buying from them again, and you shouldn't either. Save yourself the time and money - stay away from their clothes and swimwear.
Overpriced sweater
For real, don't waste your money on this place. The customer service is a complete joke. I bought a super expensive sweater, got the email confirmation, then waited forever for it to arrive. Surprise, surprise - nothing came. When I called to check, they said they had no idea about my order, even though I had proof of payment. After some arguing, they gave me my money back. Then, the next day, they sent me an email saying I took too long to contact them, so they canceled my order. What a coincidence. Save yourself the trouble and steer clear of this company.
Trendy products, excellent customer service
My recent shopping trip to the store was absolutely awesome, eh! They had such a great variety of stylish clothes, shoes, and accessories, and I was able to find exactly what I wanted, you know? The staff there were super friendly and helpful, which made my shopping experience even better. I felt like they really cared about me as a customer. Plus, the prices were fair and I felt like I got a lot of bang for my buck. All in all, it was a great time at the store and I'll definitely be going back there again, eh!
Faulty item
So, I bought this thing from there and it was all messed up when I got it, eh? I told the customer service people, but it's been forever and I still haven't heard anything back, you know? The thing cost me $20, so I can't even try to get my money back from the bank. We should totally tell Trading Standards about this so they can look into it. They only do something if they get enough complaints, eh?
Review with most votes
returned item, waiting for ref
I returned my stuff on March 19, and it feels like it's taking forever to get my money back. Roxy received my returns, but they still haven't refunded me. It's so... Read onBy: Schneider