RONA - Reviews and experiences

I had a bummer of an experience recently trying to buy something at the store. I went in to grab a specific item that they said they had in stock. But when I asked a clerk for help, they sent me to someone else, and then I ended up waiting for 15 whole minutes with no help in sight. Fed up, I just left and ordered the item online instead. The product itself was awesome, but the lousy customer service at the store really let me down.

I went to RONA and picked up some supplies in Williams Lake. The service was always top-notch every time I went there. Byron in the outdoor service area is amazing - he's fast, friendly, and super helpful.

I recently bought a washer and dryer from the store and let me tell you, dealing with the customer service there was a nightmare. The washer was tearing up my clothes, so I reached out to the manager for help. Even though I had insurance and a technician come to check the machine, the manager just brushed off my concerns. He kept saying I was overloading the machine, even though I showed him the damaged clothes and sheets. I tried to explain that I was only washing a sheet set and some pillowcases, but he wouldn't listen. It was so unprofessional how he just walked away without trying to fix the problem. For the amount of money I spent on those appliances, I deserved way better treatment. Juan from the appliances department did try to help, but the manager's bad attitude ruined any positive experience. I'm hoping the insurance and appliance company can sort things out because that manager was a letdown.

My recent experience with curb-side pickup and paint mixing at this store was pretty frustrating, eh? I was kinda bummed out when I found out I couldn't give 'em a call beforehand to get my paint mixed. They only wanted me to tell 'em what I needed when I got there. Seemed like a waste of time for both me and the store, you know? And it wasn't cool to find out that this policy was different at other stores. Plus, the way they answered the phone and the paint machine being broken at the Islington store for months really added to my disappointment, eh? They gotta step up their game to make customers happier and not lose business to other stores, eh?

I went to the store to grab some metric bolts for my TV, but man, it was tough trying to locate them. There weren't many employees around, so I had to hunt them down myself. Finally found the aisle, but couldn't find the right bolts with heads that matched my screwdriver. Pretty frustrating not getting the help I needed, and the worker I did find wasn't much help either. They mentioned the store was closing due to low sales and suggested that Home Depot was better at customer service. Got me thinking about how vital it is for a store to have enough staff to assist their customers.

I can't believe the horrible experience I had at this store. They were all out of lumber carts, the ladies' washroom stank, and the person at the Pro service desk was completely useless. I asked for help finding a cart, and he basically told me to look around the store or parking lot on my own. His customer service was terrible, and he even seemed to make fun of customers behind their backs. On the other hand, Kate in the paint section was a shining light in this awful journey. She was attentive, knowledgeable, and friendly - everything you'd hope for in a hardware store employee. Despite Kate's great service, my overall experience was so awful that I won't be spending any more of my project money at this place.

I went to the store the other day to get some pest control stuff, and right away, I was met by Manager Matt and Shawn. They were so friendly and knew their stuff. Manager Matt suggested a product that was not only budget-friendly but also the best at getting rid of my ant issue. It really showed how dedicated he is to helping customers. Both Matt and Shawn were really funny and had top-notch customer service skills, which made my shopping trip not only successful but also fun. Thanks a lot for all your help, guys!

My time at RONA was way better than I expected. I went there to pick up some mulch and soil for my garden, and the help I got was awesome. The person working in the Seasonal area not only guided me to what I needed but also went the extra mile by offering to carry the heavy bags to my car. Being an older person, I really appreciated the help and it made my shopping experience a lot easier. Even though the big bags didn't fit in my car, the staff quickly figured out a solution by taking out the bags and rearranging them to fit in my trunk. Overall, I was really impressed by the top-notch customer service at RONA.

I bought a gas chainsaw from your store not too long ago and I'm having some trouble with it. I was using it for about 10 minutes after the ice storm when it suddenly stopped working and now won't start. When I reached out to customer service, they told me that since it's been over 90 days since I bought it, I'll have to get a new one. As someone who's bought lots of Craftsman tools from you guys, I'm pretty upset at the lack of help from RONA. Your website was no help at all in finding a dealer for warranty repairs, which just made me even more frustrated and disappointed with the whole situation.

So hey, just wanted to tell you about my recent trip to the store in East Gwillimbury, Ontario where I bought some renovation stuff. They had a pretty impressive variety of products, which was cool. But man, the place was kind of a mess! The shelves were all dusty, so I had to ask someone to clean them up before I could even start looking around. And don't even get me started on the women's washroom - it was gross, looked like it hadn't been cleaned in ages. When I mentioned it to an associate, they said there were some issues with management that were affecting the store's cleanliness. It's a shame because they really do have some good stuff there, but they really need to step up their game when it comes to keeping things tidy.