Purple - Overall Rating based on 27 reviews
Featured Reviews
Reviews (27)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Purple mattress purchase
So I'm just here reading all these negative reviews, eh, and I gotta ask... are we even talking about the same product, bud? Like, did I accidentally luck out and get the one good mattress in the bunch or what? 'Cause let me tell you, my purple mattress is top-notch. I mean, I'm a hot sleeper, alright? I wake up in the middle of the night covered in sweat, it's gross. But not with this mattress, no way. It's like it magically soaks up all the moisture or somethin'. And honestly, that's a game-changer, eh.<br><br>Now, I know people are griping about sagging. But c'mon, all mattresses start to sag over time, that's just how it goes, eh. I've had mine for a bit now and I haven't noticed any sagging yet. Plus, it's heavy as heck, but I kinda dig that. Makes me feel fancy or somethin', you know?<br><br>So, yeah, maybe it could be a bit thicker. And sure, maybe in a couple of years it'll lose its magic touch. But for now, I'm just livin' my best life with this mattress, don'tcha know.
Purple sheets
I bought some sheets from this company not long ago, and I have to say I was pretty disappointed with their customer service. I've been buying stuff from them for years and have always been happy, but this time was different. I wanted to return the sheets I got, but getting it done was a real hassle. I had to send a bunch of emails and make a bunch of phone calls just to get it sorted out, and it was super frustrating. I really hope they step up their customer service game in the future because this experience has made me think twice about buying from them again.
Unauthorized Credit Card Withdrawal
I had a pretty scary situation with this company because they tried many times to take a lot of money from my credit card without asking me. I've never even heard of them, so I don't understand why they would do that. Luckily, my credit card company caught the fraud and let me know right away. I'm thankful for their watchfulness and I've made sure to protect my finances better. It's always important to check your statements and report anything weird right away.
King size mattress purchase
Oh man, it was brutal! My really pricey mattress ended up being delivered a whole week late, and the delivery person just left it outside without even getting a signature. Can you believe it?! What if someone swiped it?! I had to take THREE days off work to be home for it, and they didn't even show any concern. And don't even get me started on customer service - total nightmare. They didn't even try to fix things. I had to haul that massive mattress up three flights of stairs all on my own! So not cool.
Mattress warranty request
My experience with the mattress warranty process has been so frustrating, eh. After about 2 years, my mattress started to fall apart on the inside, so I had to fill out a warranty request form and send in some pictures, you know. It took forever to do all the paperwork and stuff, just so detailed. But after I finally sent it all in, they said it would take 7-10 days to decide on my warranty claim, eh. I was gonna be stuck without a bed for at least 2-3 weeks until the new mattress arrived, eh. But surprise, surprise, they got back to me in just 5 days and sent me a brand new mattress right away. A faster response than I expected, that's for sure.
Split king hybrid 4 mattress
I just got this split king hybrid 4 mattress and it has been a total nightmare. It's the worst thing I've ever bought. My husband and I have been dealing with awful back and neck pain after sleeping on it. I really want to return it and get my money back. The quality of this mattress is terrible, I wouldn't suggest it to anyone. Dealing with customer service has also been a letdown. Overall, it's been a terrible experience that I wouldn't want anyone else to go through.
Mattress purchase
I recently bought a mattress online and the service I got was terrible. The person I talked to said I'd get it on a certain day, but later they said they couldn't be sure. The company not being straight with me makes me mad. I never even got the mattress so I can't say if it's good or not. I wouldn't suggest using them if you want reliable and honest service.
Comfy mattress and pillow
Oh my goodness, I am absolutely loving my new mattress and pillow! They are so comfortable, it honestly feels like I'm sleeping on a fluffy cloud. The mattress is really bouncy and gives great support, while the pillow is super squishy and feels amazing under my head. I've been sleeping like a baby every single night since I got them!
Tried to buy some pillows
Oh my goodness, I was trying to buy a couple of pillows on their website and when I entered my credit card details, it didn't show me an order confirmation page or number! And then I noticed they actually charged my credit card twice for pillows that I didn't even receive! I mean, that's really not cool at all!!
Mattress and adjustable frame return
I recently decided to send back the mattress and adjustable frame I bought from that company. I changed my mind after reading a bunch of really bad reviews about the products, even before I got them delivered. I tried to get in touch with the company before they shipped it out, but I was too late. But hey, their customer service team was actually really great - super helpful and made it easy for me to return the stuff. They even organized a pickup for free since they delivered it free in the first place. And get this, I got to keep the sheets and pillow they threw in with my original order. When I chatted with Maiya from customer service, she mentioned that they've made some improvements to their mattresses and no longer sell the faulty ones. With that in mind, I might actually think about doing business with them again in the future.
Mattress and pillow set
Oh man, let me tell you, the mattress and pillows I got from this company? Life-changing for sure. That Purple Grid technology they use? It's like a hug for your body, so supportive and comfy. I used to wake up feeling all achy and sore, but now? I'm waking up feeling like a whole new person, ready to tackle whatever the day throws at me. And don't even get me started on the pillows - they're like little clouds for my head, keeping their shape and making my sleep quality so much better. Seriously, best purchase I've made in a long time. Can't say enough good things about them.
Mattress purchase for back pain relief
After having this mattress for four years, I started to get really bad back pain after using it for three years. The pain was so bad that I had to use a heating pad just to be able to get out of bed in the morning. This mattress is by far the worst one I've ever had when it comes to being comfy and supportive. So now I'm stuck sleeping in a recliner until I can find a better mattress that will help with my back pain, eh.
Mattress purchase
My experience with this mattress was a total nightmare. The mattress itself was great, but the customer service and how they handled problems were terrible. Even though I paid a lot for this fancy mattress, I had so many issues that I wish I never bought it.
Recent home renovation needs
I tried to get in touch with the company a few times about some important work I need to get done in my house, like getting a new stove, fixing some tiles that are falling off, dealing with loose wallpaper in the bedroom, and addressing damp issues that are messing with my sleep. But so far, I haven't heard back from them. I've called them multiple times, but the people I talked to didn't really help because they couldn't communicate clearly. This lack of communication and not taking my concerns seriously has left me feeling really frustrated and let down. I was expecting better service from a company that I thought I could rely on for help with my home improvement projects.
Purple mattress order mishap
I just ordered a Purple medium-firm California king mattress and let me tell you, it was a total disaster. I scheduled the delivery for a Tuesday, but everything showed up except for the actual mattress we ordered. Can you even imagine the frustration of being all set for a good night's sleep, only to realize the main piece is missing? I had to call the store to sort it out, and the person on the other end had to check with both the warehouse and Purple. Turns out, Purple is swamped and the California king size isn't their top priority. What kind of business model is that? They should be letting stores know so that customers are aware of delays before making a purchase. This lack of communication and disregard for customer satisfaction is a sure way to push away loyal customers. Not cool, Purple, not cool.
Mattress and pillows
The mattress and pillows I got from here are so comfortable! They help me sleep like a baby! The pillows are just the right mix of soft and supportive, and the mattress feels like sleeping on a cloud. I absolutely love it!
Mattress purchase
I got a new mattress from Purple not too long ago, and let me tell you, I am seriously blown away by how comfy and top-notch it is. This mattress is next level thanks to the Purple Grid tech they've got going on - it gives me the perfect combo of support and squishiness, making it hands down the best sleep I've had in ages. Plus, the material is super breathable and helps keep my body temp in check all night long. No more waking up in a sweat or shivering!
Pillow and seat cushion purchase
I gotta say, I got caught up in all the buzz and decided to give this company a shot. My experience was kinda up and down - the pillow didn't really do it for me because of my neck problems, but I gotta give it to them, the stuff they make is top-notch. Their customer service was really good, they stuck to their guarantee and gave me a full refund no questions asked. If you're on the hunt for some quality pillows, cushions, or beds, you should definitely give Purple a try.
Mattress purchase
I just got a new mattress from this company and I'm so happy with it. The Purple Grid technology is amazing, it's super comfy and supportive which gives me the best sleep I've had in a long time. Ordering was easy, they had all the info I needed and great options to choose from. The customer service team was really good too, they were quick to answer all my questions. The price is a bit higher than some other brands, but the quality is definitely worth it. Delivery was fast and the mattress came in perfect shape. I'd definitely recommend this company to anyone in need of a good mattress.
Horrible mattress
Oh my gosh, this mattress is just terrible. Honestly, it's the worst! The foam is so cheap and it gets ridiculously hot. I can't even sleep without sweating a ton. And after only 5 months, there's a huge dip in it! I'm not heavy at all, I only weigh 103 pounds. Now I have major back and neck pain because there's no support. And the customer service is a nightmare, they won't even listen to me about this awful mattress. I spent nearly $4000 on this disaster and now I'm having to fight my credit card company to get a refund. What a terrible experience, I wouldn't recommend this place to anyone!
Review with most votes
Mattress and pillows
The mattresses and pillows I got from this company are just unreal, eh? The Purple Grid technology really hits the nail on the head, giving me the right mix of support and cozin... Read onBy: Creola King