Gino Reichel

My experience with the mattress warranty process has been so frustrating, eh. After about 2 years, my mattress started to fall apart on the inside, so I had to fill out a warranty request form and send in some pictures, you know. It took forever to do all the paperwork and stuff, just so detailed. But after I finally sent it all in, they said it would take 7-10 days to decide on my warranty claim, eh. I was gonna be stuck without a bed for at least 2-3 weeks until the new mattress arrived, eh. But surprise, surprise, they got back to me in just 5 days and sent me a brand new mattress right away. A faster response than I expected, that's for sure.