Prettylittlething23 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Faulty product
I recently bought something but it ended up being broken, which was a letdown because I was excited to use it. I contacted customer service about it. I talked to a rep named Luzviminda R, who was super nice and understanding. She gave me a good discount to make up for it and said I could get a full refund if I wanted. What really surprised me was that she said I didn't have to send back the broken thing, and I could give it to charity or try to fix it myself. I'm really thankful for Luzviminda's amazing customer service.
Awesome customer service from Rachel
I had a problem with some shoes, but Rach from PLT helped me right away on Facebook. She told me to get new shoes. She was so quick and helpful, I definitely recommend PLT because of this.
Fashionable clothing
Let me tell you about this app, eh? It's like a gold mine for all the latest styles at amazing prices. I mean, who doesn't love a good deal, eh? The customer service is fantastic too. I had to return something once and Cyril handled it like a pro, eh. They really know how to treat their customers well. Can't say anything bad about what they've done so far, eh.
Faulty zip dress
I got a dress for my nephew's christening, but the zipper was broken and I couldn't take it back. Customer service (Joyce, Jennelyn, and Cheney) were fast to fix the problem. Thanks!
Trendy fashion, new season outfits.
Pretty little thing has some really great fashionable options. I always love checking out their new season outfits - they're always on point. They have a diverse range of styles that can suit anyone's taste. I always manage to find something unique and stylish on their website. The quality of their clothing is top-notch, and whenever I wear something from there, I always get compliments. I definitely suggest shopping here if you want to freshen up your wardrobe with trendy and stylish clothes.
Reliable delivery and return process.
I've been a loyal customer for a few years now and I've always been happy with the fast and reliable delivery service, and how easy it is to return items. But recently, I had a problem with a package from a seller. Even though the seller wasn't much help, the customer service team at the company quickly and easily sorted everything out. They took away all my worries and made sure I had a hassle-free experience.
Faulty item
I just got my order and was kind of bummed to see a hole in one of the items. But, I decided to chat with customer service and this awesome person named Casey helped me out. I sent over some pics of the messed up item and Casey quickly organized for a new one to be sent my way without any extra fees. I gotta say, I was really impressed with how fast and smoothly they handled the situation. Huge thanks to Casey and Prettylittlething for the top-notch service!
Holiday dress
Omg, I just gotta give a big ol' thank you shoutout to Jade Moron! I had a lil issue with a dress I ordered for my vacation, but Jade was so helpful and got it sorted right away. Instead of making me send back the wrong dress, she just sent me a new one the very next day. It was seriously amazing! I've had to get replacements from them before, and they've always been fantastic about it. Thanks again Jade, you're amazing!
Customer Service Experience
I had a really good experience with the customer service team. They were super quick in getting back to me about my question and they fixed the problem I had with my missing refund really efficiently. They didn't waste any time going back and forth, they just fixed it right away. I am really thankful for their fast and helpful assistance.
Makeup brushes
Oh my gosh, I ordered these really cute black makeup brushes and even paid extra for fast delivery. But you won't believe what happened - they arrived PINK! Can you imagine that?? I reached out to customer service and they told me I had to send back the pink brushes first. So, I had to drive to the post office, grab a bag, and send them back. Finally, they sent me the correct brushes, but they were still pink! Like, come on?! I reached out to them again and now they're saying it's under investigation. Ugh, how frustrating!
Broken zip on new item
Oh man, I got this adorable top, and then the zipper just totally gave out after wearing it once! I reached out to customer service right away, and they were so on top of it. They sent me a replacement top right away and were so awesome the whole way through. Trisha was seriously amazing!
Customer service experience
I'm so happy to share that my recent customer service experience was amazing! In the past, it was always a struggle to reach out for help, but this time, I got quick and helpful support. Karl S was the one who helped me, and I have to say he did an exceptional job. He not only solved my issue right away but also made sure I didn't have to give more details later on. His commitment and attention to detail really make a difference in how customers feel. I really want to thank Karl S for his outstanding support and acknowledge him for being a great asset to your company. If he ever decides to try something new, I would love to have him on my customer service team.
Return refund issue
I ran into a problem with my refund for a return because I filled out the form wrong and only got a refund for one item instead of two. But Erlinda from customer service was so helpful and fixed it right away. I really liked how quick and efficient she was in helping me out.
Returned order, customer service, Andrew T
I had a problem with my order getting sent back to the company without any reason given by the postal service. Feeling annoyed, I contacted customer service for help. I was pleasantly surprised by how helpful Andrew T was. He really went above and beyond to help me with my concerns quickly and effectively. I'm grateful for the great service he gave me in resolving my problem.
Order resolution with outstanding customer service
The customer service at this store is really amazing, eh? I had a problem with my order not long ago and got help from a guy named Andrew. He was super friendly and fixed my issue quickly and with no hassle. I got a fast response and my problem was sorted out in no time. It's interactions like this that make me want to keep coming back as a regular customer, eh? Andrew's service went above and beyond what I expected and I'm really impressed with the great customer care at this store.
Recent customer service experience
I just wanted to share about this great interaction I had with a customer service rep recently. I've been having a lot of problems with missing packages, which has been stressing me out. But then Sabina from customer service got in touch with me and quickly sorted everything out. She not only fixed the issue but also showed a lot of care and understanding. Sabina's help really turned my day around by relieving my stress and giving me a great customer service experience. I'm so thankful for her dedication in solving my problem.
Return label issue resolved with excellent customer service
I had a problem with a return label and decided to contact customer service for help. I used the chat feature and was happy with how fast I got a response. In just 20 minutes, I was chatting with Karl S, who quickly helped me with my issue and gave me a solution.
Easy return process
I had a problem with my return and was a bit unsure about asking for help, but I finally decided to send a message to the customer service team on Facebook Messenger. I was really happy when Nelyn got back to me quickly and sorted out my return, giving me a full refund right away. This kind of great customer service has made me feel much better about shopping with them again. Thanks, Nelyn!
Ripped pants refund
So I ordered these super cute pants and when I tried them on, the zipper broke! Ugh, like seriously? I contacted customer service right away and they were actually really nice about it. I sent a pic of the damage and they processed a refund super quick. I mean, it only took like 2 days for everything to get sorted out. I was bummed that the pants broke, but at least they handled it well!
Quick resolution of refund issue
I got my refund issue sorted out real quick by Angelo M. Big thanks for getting back to me so fast and helping me out! It was a relief to actually have someone who cared, unlike other companies that ignore refund problems. Overall, it was a good experience, all thanks to Angelo's quick help.
About Prettylittlething
PrettyLittleThing is a UK-based fashion retailer, primarily targeting women aged 16 to 34. Established in 2012 by brothers Umar and Adam Kamani, the company ascended rapidly in the competitive online fashion market. It offers a wide range of apparel, accessories, and beauty products, focusing on the latest trends at affordable prices. PrettyLittleThing has garnered attention for its vibrant social media presence and collaborations with influencers and celebrities, which have significantly contributed to its global brand recognition. The company operates in several countries, including Canada, reinforcing its international presence in the fast fashion industry.
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Last update: November 2024
Review with most votes
Easy return process
I had a problem with my return and was a bit unsure about asking for help, but I finally decided to send a message to the customer service team on Facebook Messenger. I was real... Read onBy: Schultz