Polk Audio Reviews
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Pair of smart speakers
Honestly, I thought I was making a smart move when I bought these smart speakers at a great deal. They worked really well for a couple of years, connecting smoothly with my other gadgets and sounding great. But then, they stopped getting updates out of the blue because of some memory issues. I called customer service for help, and all they said was that the speakers were too "old" for them to do anything. It's just so frustrating that they planned it this way, making products that work perfectly fine become useless in no time. I don't want to be part of this culture where good stuff is thrown away so easily. Just doesn't seem right.
Soundbar and Subwoofer
I gotta say, the sound quality of the soundbar and subwoofer set I got from this store? It's way better than I expected. The setup was a breeze, and the sound is so clear and totally pulls you in. I love that deep bass from the subwoofer, it really amps up my listening experience. Plus, the design of the soundbar is so sleek, it fits right in with my entertainment system and gives my living room a modern vibe. I'm super happy with my purchase and I'd totally suggest this product to anyone looking for top-notch audio gear.
Recent speaker and subwoofer purchase
I just got myself a new speaker and subwoofer set, and let me tell you, I am absolutely amazed by the sound quality. It's like nothing I've ever heard before. These speakers are so powerful and the sound is crystal clear, making every movie or music session a total delight. And when that subwoofer kicks in, it just brings everything to life. I am one happy customer, all thanks to the amazing sound quality that these products deliver.
Warranty replacement speakers
I was so impressed with how they treated me when I had trouble with my warranty replacement speakers. They didn't have the parts for my old speakers, but they went out of their way to give me new ones that were even better. Everything went really smoothly and it was no trouble at all. I left feeling super satisfied and now I'll definitely be thinking about this brand when I need new speakers.
Sound Bar
I'm really bummed out that my Sound Bar's bluetooth stopped working after just a year. I tried to contact customer service for help, but they were no help at all. I thought about getting a refurbished system or some outdoor speakers for my pool, but the lack of support and reliability from this company has pushed me to switch to a more trustworthy brand like Bose.
Bad experience with FedEx
My experience with ordering from this company was not great because they used FedEx for shipping. I was hoping to get my order in time for Christmas, but FedEx wouldn't deliver it because of a problem with another package that needed my driver's license to be scanned. I was so mad and disappointed. And the customer service couldn't help me, which made things even worse. So, I just canceled my order. I had to rush to Best Buy to buy something for the holidays because it was too late to order online. FedEx wouldn't even leave my package on my porch, even though I didn't need to sign or show ID. That was the last straw for me. I won't be ordering from this company again if they keep using FedEx.
Second time remote replacement
This company always wows me with their amazing customer service. I've had to get my remote replaced twice now, and both times they came through just like they said they would, no problem. I really do love this product and appreciate their quick help. Thanks again, so much.
Speaker System
I was pretty bummed out with the speaker system I bought as an audio lover. It sounded great and looked nice, but it couldn't even play BBC Sounds, which is something most audio devices can do nowadays. I thought a big company like this would have better features.
Quick solution to popping noise
I contacted Polk Audio about a popping noise problem with my sound system. I got a quick and helpful reply from a rep who figured out the issue and gave me a simple solution.
High-end home theatre system
Oh man, it was a complete disaster dealing with this company! I dropped over a thousand bucks on a full home theatre system, and then my subwoofer needed fixing. So when I went to the stereo repair shop for help, they asked for a schematic from the company. I reached out to Polk, and they straight up refused to help because I didn't have the original receipt. Their customer service and support were just awful. I'd say steer clear of this brand at all costs.
Polk assist speakers
As a customer who uses Polk Assist speakers, I am really disappointed to say that the product doesn't play BBC radio anymore. Many frustrated customers have talked about this problem in online forums. It's really discouraging to see that even with all these complaints, the customer service from the company is not helpful and dismissive. It took a whole six weeks for them to respond, just to say that there's nothing they can do about it. As a consumer, this lack of support and solution is really frustrating and makes the company look bad in terms of customer satisfaction.
Soundbar issue
The soundbar I bought started sounding all muffled and distorted about a year after I got it. I was pretty bummed out 'cause I had really big expectations for it. I thought the quality was pretty low and the performance overall was not that great. Based on my own experience, I wouldn't suggest this product to anyone.
Two smart speaker units
I bought two smart speakers not too long ago and I'm having some trouble with them. They're having a hard time playing certain stations like BBC, and they're struggling to connect to the Google Home app. To be honest, I'm not happy with how they're working and I wouldn't suggest them to anyone else.
Polk Assist
I bought the Polk Assist mainly to listen to BBC radio, but after only a few months, the speaker stopped working. It looks like Polk didn't keep up with technology updates, which led to a really bad experience for us customers. The customer service from Polk was terrible, and I won't be buying anything from them again since I can't rely on their products.
Soundbar with Auto Standby feature
Just got myself a new soundbar that apparently has an Auto Standby feature, but guess what? It ain't working. Tried reaching out to customer service for help, but all I got was some confusing answers and useless advice. The sound is alright, but the lack of reliable customer service is a big bummer. If anything goes wonky with this soundbar, it's going in the garbage for sure.
Speaker inquiry
I recently contacted customer service about buying speakers but they weren't much help. I tried multiple times but got no useful info. The reps just told me to check their website, which is where I started. I was really let down by their lack of support and professionalism. If this is how they treat customers, I'll be looking elsewhere for new speakers.
Bought the product on a recommendation
I got this product because Which suggested it, and let me tell you, I'm really let down. The gadget doesn't play BBC radio stations anymore, or a bunch of others either. When I tried to contact customer service at Polk Audio, I didn't get any response. Save your money, don't bother with this product.
