S. Crooks

I had to find a replacement rack and pinion device for my 1999 vehicle, but Chevy doesn't make them anymore. I searched online and saw a remanufactured unit for $1,600, but then found the same part at BAP for only $950. The price was much better, plus BAP offered a $400 refund if I sent them the old core. They processed the refund quickly, in just 5 business days, and even gave me a free UPS return tag for shipping. Their customer service was really amazing, so I had to share my positive experience with them through this review.

As a customer who uses Polk Assist speakers, I am really disappointed to say that the product doesn't play BBC radio anymore. Many frustrated customers have talked about this problem in online forums. It's really discouraging to see that even with all these complaints, the customer service from the company is not helpful and dismissive. It took a whole six weeks for them to respond, just to say that there's nothing they can do about it. As a consumer, this lack of support and solution is really frustrating and makes the company look bad in terms of customer satisfaction.