Plow & Hearth Reviews

: 19
21% Would buy here again

Most relevant positive review

  2024-04-25
Home decor purchase
I just bought some new decor items for my home and I was so impressed by all the different option...Read on
Johnston

Most relevant negative review

  2024-04-23
Birdhouse with Post Assembly
I bought the Birdhouse with Post Assembly recently and I must say, I was really let down by it. P...Read on
Zelma

Review with most votes

  2024-03-06
Outdoor furniture purchase
Even though the system inside seemed all over the place from ordering to getting my stuff, the cu...Read on
K. Trantow

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    Decor items for the garden

    I've been shopping at this company for a few years now and I've always been happy with what I've bought. Their garden decor selection is amazing and has really made my outdoor space look lovely. The quality of their products is always top-notch and I've gotten so many compliments from my friends and family. As for delivery, I've never had any issues. My orders always come on time and in perfect condition. I would definitely recommend this company to anyone wanting to add some charm to their outdoor area.


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    Home decor purchase

    I just bought some new decor items for my home and I was so impressed by all the different options and how good they all looked. No matter what kind of style you like, you can definitely find something that will make your living space even better. Plus, they had some great deals and specials that made it even more fun to shop there. I would definitely suggest taking a look at their home decor stuff if you want to give your living space a little upgrade.


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    Outdoor furniture purchase

    Even though the system inside seemed all over the place from ordering to getting my stuff, the customer service team was really great. They had some bumps along the way, but they were so helpful and eager to fix things up. It took a while and was a bit annoying, but their dedication to making things right deserves a shoutout. Overall, their honesty and sincerity made up for the early mix-ups, earning them four stars in my book.


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    Christmas bulb garden purchase

    I bought a Christmas bulb garden from this company recently and I wasn't happy with how it turned out. It arrived near the end of November, which was okay at first because it was sent quickly. But now, weeks later, only two sad little flowers have grown. I thought I'd get a more lively and thriving garden for the price I paid. I've shopped here before, but this time has made me unsure about buying again. I can't leave a bad review on their site to let others know. I suggest thinking twice before getting this product from them because it didn't live up to what I hoped for.


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    Birdhouse with Post Assembly

    I bought the Birdhouse with Post Assembly recently and I must say, I was really let down by it. Putting it together was a real pain because the post turned out to be a lot shorter than the advertisement, at only 5 feet. The kit had a bunch of pieces that needed to be assembled, and the quality was just not up to par. The small screws that were supposed to hold the top spindle to the bottom spindle were weak, and as soon as I set it up, the spindles just fell apart. The whole design of the kit was not well thought out, so I wouldn't recommend it to anyone looking for a sturdy birdhouse.


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    Christmas gift for husband

    I bought a Christmas present for my husband from this store. When he opened it, we saw that one of the lights was broken and the batteries were not the usual kind. I was pretty disappointed because I was expecting better quality products from this store.


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    Fireplace screen purchase

    My experience with the company was really disappointing. The shipping took forever, like over three weeks for my fireplace screen to show up. And to make things worse, they charged my credit card right away even though the shipping was super delayed. I emailed them to check on my order, but it took ages - like three days - to get a response. So frustrating to wait so long for a simple answer. When I finally got the fireplace screen, it was damaged. I was so let down by the poor packaging and handling, especially after waiting almost a month for it. I wanted to give it as a Christmas gift, but because of all the delays and damage, it just wasn't possible. Overall, my experience with this company was really bad.


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    Gift for Mom's 85th

    I ordered a gift for my mom's 85th birthday, and when it arrived, the boxes were really beat up. The company just said they'd send a new one and my mom could send back the damaged one. Like, come on! How is an 85-year-old supposed to deal with boxing up a broken table? They didn't even try to understand the situation, so we ended up with a refund and still had to figure out what to do with these big broken items that my mom couldn't handle.


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    furniture set

    Honestly, save your time and cash and shop elsewhere. I snagged a furniture set here and had to return it. I did everything the return policy said perfectly, got the confirmation, and what do I get? Still waiting on my refund. It should be simple - get the return, issue the refund. But this company just can't seem to figure it out. I've called them loads of times and every time, the story changes. First it's 2 weeks, then it's out of the blue 2 days, and now I have to deal with Walmart, who apparently has nothing to do with my buy. Customer service is a complete joke.


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    Back-ordered item frustration

    This is just not right. I ordered something that was out of stock and after waiting for 6 weeks, it finally came but it was missing all the pieces needed to put it together. How is that okay? It feels like they don't take responsibility or make sure things are done right. I definitely won't be ordering from them again.


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    Battery Powered Candles

    I recently bought some battery-operated candles from this store and man, was I disappointed with the quality. After using them for a bit, the batteries leaked acid all over my furniture, damaging it. When I contacted customer service about it, they wouldn't give me a refund or credit since I was past the 90-day return window - which I didn't even know about initially. It's frustrating to get stuck with crappy products and then get no help to fix the mess they caused. I'm actually happy to hear that this store is shutting down because their stuff is lousy and ends up causing problems.


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    Outdoor furniture set

    I bought a patio set on a certain day and got an email saying it would be shipped on a specific date. But then, after a bunch of emails and excuses, turns out they won't actually ship it until way later. I had to keep bugging them for info and I still haven't gotten my money back.


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    Outdoor furniture set

    I recently bought some patio furniture from that store and I gotta say, I was pretty bummed with the quality. I've been a loyal customer for a long time and I've noticed a big drop in the quality of their stuff. It seems like ever since they got bought out by a big company, they've been more focused on making a lot of stuff quickly and cutting costs, which has led to lower quality overall. The furniture set I got was put together poorly and didn't hold up well at all, even after just a few uses. It's really sad to see a company that used to have a good reputation lose it because of corporate greed and not caring about making high-quality products.


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    cancelled order

    Oh my goodness, I ordered something online and the shipping date was two months away! Can you believe that? So I decided to cancel it. But then, surprise surprise, the cancelled order arrives at my door two months later! And now they're telling me to drop it off at UPS and wait for a refund. Like, seriously? This is the worst service ever. They expect me to fix their mistake while they still have my money. Ugh.


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