Overton's Reviews

: 16
19% Would buy here again

Most relevant positive review

  2024-03-01
3 Waters Big Fish 120 Kayak
I got lucky and snagged a great deal on a kayak online, which convinced me to buy it. Ordering wa...Read on
sigrid

Most relevant negative review

  2024-04-28
Four dock buddy's
I wish I could give zero stars if that was possible! I recently bought four dock buddies, but onl...Read on
Filiberto

Reviews (16)

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    3 Waters Big Fish 120 Kayak

    I got lucky and snagged a great deal on a kayak online, which convinced me to buy it. Ordering was easy and stress-free. I liked getting an email letting me know my kayak had been shipped, it made it feel more personal. It arrived quickly and was well packaged, so it was in perfect shape. I'm really happy with my purchase and the service I got.


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    Four dock buddy's

    I wish I could give zero stars if that was possible! I recently bought four dock buddies, but only got three in my order. And to top it off, I was still charged for all four on my credit card. I've tried contacting customer service by email several times but haven't heard back from them. When I tried calling, I was on hold for over 20 minutes each time before eventually giving up out of frustration. Stay away from this company, they'll scam you and never deal with any issues.


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    Lifejacket purchase

    I bought a lifejacket from that store, but it's not working right. It just sinks in the water like a rock, so unsafe!


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    Responded to complaints about slow response times, received unhelpful response to cancel order.

    I've been feeling pretty frustrated lately, just like a lot of other folks on this site. I waited 16 whole days for a reply about my order, and when I finally got one, it was basically just telling me to cancel if I didn't feel like waiting anymore. It's kind of a letdown to see that the customer service at this store isn't really about helping customers, but more about avoiding taking responsibility. And on top of that, finding out that Overton's and Camping World are basically the same company is worrying, because it means we don't really have many choices if we want to go somewhere else.


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    High-priced item ordered in July 2022

    I'm really upset with Overton's. I ordered something back in July 2022, and it's been nine months and I still haven't gotten it. They told me multiple times it was on its way from the manufacturer, but turns out they never even paid for it or sent it out. Now I'm out of money and still don't have my item. They even lied about crediting my account back. I had to report them to my credit card company to try and get my money back. It's pretty clear that Overton's can't be trusted. I wouldn't recommend buying anything from them because they don't keep their promises and they're not honest in their business dealings.


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    Boat deck vinyl purchase

    I bought some boat deck vinyl from Overton's right before heading down south for the winter. The professional installer opened up the flooring package in January and found out that the vinyl was messed up. I tried to get some help from Customer Service, but they just told me to reach out to the manufacturer instead. I was pretty disappointed because I thought Overton's should have owned up to selling me a faulty product.


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    Teak table

    I bought this huge teak table from the store not long ago. It's way bigger than I expected, making it hard to fit into my space. I've been trying to return it for the past 4 weeks, but the customer service has been so bad that I haven't been able to. Now I'm thinking I might have to take legal action to sort this out.


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    I bought a prop from their weird app

    Yeah, so I got this prop from that weird app they have to find the right one, right? But can you believe it? They sent me the WRONG one! And it's all because of their stupid link. I tried to email the CEO, but that didn't do anything. I've called them a ton of times, and they still haven't sorted it out. Now I'm stuck with a worthless prop and no cash left. Ugh.


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    Longboard purchase

    Careful, this company is shady! I placed an order for a longboard on June 3rd and it still hasn't arrived. They charged me right away and now they're not picking up my calls. Avoid shopping here!


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    Dock lights purchase

    I'm so frustrated with the dock lights I bought from this company. I should have listened to the bad reviews. I got them on sale, but after waiting three weeks, I only got half of what I ordered. And to make things worse, they sent me the wrong ones that I can't even use. They won't respond to my emails, and when I finally reached someone on chat, they couldn't tell me when the right ones would be sent, even though they are still available. If you want to avoid a headache, stay away from this company and buy from your local boat shop instead.


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    Life jackets with expedited shipping

    I bought three life jackets that I really needed, eh, and I paid extra for faster shipping. But, oh no, none of them showed up on time! The first one took two whole weeks to get here, the second one took four weeks, and the third is nowhere to be found. It's just not right to shell out more money for quicker shipping and not get the stuff when you need it, you know?


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    Kayaks and accessories

    I ordered some kayaks and accessories a few weeks back, and I'm still waiting for them to ship out. I know things might be delayed because of the pandemic, but it's been dragging on for way too long. I tried calling customer service, but the wait times are a total nightmare, and I always end up getting disconnected. I'm really not happy with the service at all.


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