Zoey

I had to get my bracelet fixed, and the service was amazing. Keira was so helpful and took care of everything for me, even using my points so I didn't have to spend any money. Overall, the service was fantastic, and I'm really pleased with how everything turned out.

So, as a customer, I gotta say I had a pretty rough encounter with this company lately. I was just checking out their stuff during a sale in February, and I accidentally clicked on a sale option that ended up charging me without me even knowing what I was signing up for. The fact that there wasn't a proper checkout process or order confirmation really got under my skin and made me feel super frustrated and unsure about the company. Even though they refunded me for the mistake, they ended up cutting ties with me out of the blue without giving me any explanation or even saying sorry for the hassle. The lack of communication and professionalism in how they dealt with my concerns was a real letdown. Plus, I also had some issues with their service, like backups not working properly, which just added to my disappointment. All in all, this whole experience left me with a pretty bad impression of the company's abilities and customer service.

I bought this huge teak table from the store not long ago. It's way bigger than I expected, making it hard to fit into my space. I've been trying to return it for the past 4 weeks, but the customer service has been so bad that I haven't been able to. Now I'm thinking I might have to take legal action to sort this out.

I just bought a stock photo from this platform and I gotta say, I was pretty disappointed with how unclear the usage rights were. It's super important for us customers to know exactly what we're getting, especially when it comes to expiration dates. I found the platform to be really misleading in this regard, and it definitely made for a frustrating experience.