Old Navy - Overall Rating based on 21 reviews
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Order missing items
I recently had a super disappointing experience with my online orders from this store, eh. I've been a faithful customer, ordering stuff every week for my family. But lately, I've been noticing that I'm missing some items but still getting charged for 'em! It's been happening for a while, but I only caught on when I realized I was missing and getting charged for 4 things in one order. So, I started checking every order super carefully, and every month, I found something missing that I was charged for. They usually gave me a refund for missing items, but what really upset me was when I didn't get the Easter shirt for my son's first Easter, and they wouldn't refund me, eh. That was it for me - I'm done with this store and all their linked companies.
Lost credit card issue
I had a terrible experience with the customer service at this store when I lost my credit card linked to my account. I called the new credit card company they switched to, Barclays, on 6/20/2022 to report my card stolen. Unfortunately, Barclays didn't cancel my card, and charges were made on 6/27/2022. I contacted Barclays again about the unauthorized charges, and it's been almost two years now and the charges are still on my credit account. I've asked multiple times for them to resolve the issue, and close the account until it's sorted out, but nothing has been done. This situation has left me extremely disappointed as I used to be a very satisfied customer.
Return policy experience
I had a rough go with the return policy at this store recently. I was just a bit past the deadline for returns, and even though I was cool with getting store credit instead of cash back, they weren't willing to bend the rules. I even suggested taking less money than I originally paid for the item, but they wouldn't give an inch. Their strict policy really didn't sit right with me and has me questioning if I want to shop there again.
Nursing cami order mix-up
The customer service at this store is great, but let me tell you about my recent experience with their online ordering. I ordered a nursing cami but got a child's outfit instead. When I reached out for help, they were nice, but the company's policy was disappointing. Instead of owning up to their mistake, Old Navy wanted me to return the wrong item and reorder the right one. I had to go to the post office and deal with the process, all because of their error. The burden was all on me as the customer, which just isn't right. It was frustrating and made me feel like they didn't value my time or efforts at all.
Summer clothing
I gotta say, I was really impressed with how efficient and reliable this company is. I've always had good experiences as a customer at Old Navy. My order of summer clothes came even sooner than I expected, which was a nice little surprise. Unfortunately, couple things were missing, but when I called customer service they really took care of it quickly and smoothly. It was so easy to get a hold of a real person compared to other companies where you're on hold forever. Just 5 minutes later and my missing items were on their way to me. I really appreciate how hassle-free and fast they fixed the problem. This positive experience has definitely made me a loyal customer, and I'll for sure keep shopping at Old Navy in the future.
Purchased jeans, returned for different size, charged extra for online order.
I had a really annoying experience at the store the other day. I bought a pair of jeans but had to exchange them for a different size. When I went back to the store, they told me I had to pay extra for the exchange since it was an online order. The person at the cash register returned the money to my old Visa card that I no longer used, so I had to pay with my own money and wait for the refund. The whole situation left me feeling frustrated with the poor communication and customer service.
Super cute clothes
Oh, hey! I just went on a little shopping trip and found the most adorable clothes that actually fit me! It's awesome that they're offering a wider range of sizes now, so everyone can score something they love. The staff were super helpful in helping me choose some awesome outfits. And my order arrived crazy fast, I couldn't believe it! Definitely gonna be a regular customer from now on. Great job, guys!
Online purchase
I recently ordered something online and it was a total nightmare. The company decided to use UPS for delivery, even though I've had bad experiences with them in the past. When I tried to sort out the delivery mess, my only option was to just cancel my order. The customer service people couldn't really speak English well, so they messed up my address for the third time. I'm so drained and frustrated by this whole situation, and it seems like there's no end in sight.
Poor sizing and delivery experience
My recent online shopping experience was just awful. The delivery was delayed by two whole weeks, which was super frustrating and disappointing. And to top it all off, despite ordering everything in a size Medium, the items came in all different sizes - some way too big, some way too small. That sizing mess was a real bummer, especially since I've never had this problem with other stores before. Plus, they totally mixed up the delivery method too - first saying it would be at a UPS Store without telling me which one, then surprising me with USPS in the end. It was all so disorganized. And trying to get a refund has been a nightmare - I've emailed, called, and chatted online multiple times, but still no solution after waiting for over a month and a half. Ugh.
Ordered 6 items, only got 3
So, I ordered a bunch of new clothes from this store, ya know? But when the package showed up, half of my stuff was missing! What's that all about? The box wasn't even messed up, the person who packed it just forgot some of my clothes. And get this, they won't give me a refund! They're all like, "It's for privacy reasons", like what's that even supposed to mean? I used to really enjoy shopping here, but after this disaster, I'm done with them.
My recent online clothing purchase
I just bought some clothes online, eh. But here's the thing – someone out there decided to use my phone number for their Old Navy Points account. I tried reaching out to customer service several times, but I was on hold forever and they didn't really fix the problem well. They just told me to use a different number and not stress about it. I'm kinda worried now about how safe and secure my info is with this company, ya know?
Missing item complaint
I recently had a frustrating experience with an online purchase from a store that's part of Gap Inc. After getting my order, I noticed that one of the items I bought was missing. I tried filling out a claim form following the customer service instructions, but my claim got denied. I kept trying to fix things, but ended up being told to contact my credit card company to dispute the charge, even though I used the store's credit card. It was a long and frustrating process that has me thinking twice about shopping at any of Gap Inc's stores in the future.
Online purchase of clothing
I recently bought some clothes online and I gotta say, I wasn't too happy with how it all went down. The website was easy to use and they had some cool stuff, but man, those shipping fees were a lot higher than I expected, and it took forever for my order to arrive. Overall, I was pretty unhappy with the whole experience. It felt like I was paying more than I should have for such slow service.
Recent online purchase
I just bought something online from some company I never heard of before. I got an email receipt after I paid for it, but I didn't recognize the name at all. I thought it might be one of those scam emails, so I marked it as spam right away. I'm crossing my fingers that it was just a fluke and I won't be getting any more emails from them.
Children's clothing
As a single mom of two, I gotta stretch my dollars when it comes to buying clothes for my kiddos. But man, my recent online shopping was a bust. Got a notification saying my order was dropped off, but when I checked, no sign of it anywhere. And their tracking system? Totally useless. Reached out to customer service for help, but got nowhere. It sucks to see a company pull this kinda shady move on folks like me who work hard, especially when it's for something as important as kids' clothes. This whole thing's got me feeling pretty bummed out and frustrated.
Clothing
I just bought some clothes from this store and I gotta say, the stuff is pretty good quality for the price. But, man, their shipping process really bummed me out. Even though I'm supposed to get free shipping with my account, I've never actually been able to use it. And to top it off, they use UPS for deliveries, which just added to my frustration. Their customer service was seriously lacking.
Pocket exercise shorts, linen pants, tshirt
I love shopping online, eh! I found some really cool stuff from this place. They had a ton of cute clothes for girls and the prices were amazing, eh! I got a bunch of stuff like pocket shorts and linen pants and they all fit so nicely. The t-shirt was super comfy, eh! Oh, and they even had free shipping, which is always a bonus!
Jean shopping experience
My experience shopping for jeans at the store was a letdown. The fitting room didn't have proper flooring, so I almost slipped and fell while trying on the jeans. Plus, I wasn't impressed with the quality of the denim - it just wasn't up to par. I've bought jeans from this store before, and the denim was way better quality in the past. After this experience, I've decided I won't be buying anything else from this store.
trendy clothes
Let me tell ya, the clothes I ordered were amazing! The fabric was super soft and comfy, just like in the pic. And to top it off, the delivery was right on schedule, which is key for me. I hate waiting too long for my online purchases. All in all, my experience was awesome and I'll definitely be coming back for more.
Winter jacket
Who would even think that a 30-day return policy is okay, eh? I mean, the holidays are a crazy time with all the parties and gift exchanges. Expecting people to follow such a short window for returns is just plain crazy. I swear I'll never go back to that store again, and I'm for sure going to warn my family and friends about this ridiculous rule. It's no wonder they've lost so many customers by not caring about keeping folks happy, ehh?
Review with most votes
Pocket exercise shorts, linen
I love shopping online, eh! I found some really cool stuff from this place. They had a ton of cute clothes for girls and the prices were amazing, eh! I got a bunch of stuff like... Read onBy: Orlando