H

H. Volkman

Reviewer since Apr 2024

1
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Purchased jeans, returned for different size, charged extra for online order.

Review about: Old Navy

4.5
Overall Rating
Would buy here again
No

I had a really annoying experience at the store the other day. I bought a pair of jeans but had to exchange them for a different size. When I went back to the store, they told me I had to pay extra for the exchange since it was an online order. The person at the cash register returned the money to my old Visa card that I no longer used, so I had to pay with my own money and wait for the refund. The whole situation left me feeling frustrated with the poor communication and customer service.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0
H

1 reviews

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