All reviews of H. Volkman
Review about: Old Navy
Purchased jeans, returned for different size, charged extra for online order.
I had a really annoying experience at the store the other day. I bought a pair of jeans but had to exchange them for a different size. When I went back to the store, they told me I had to pay extra for the exchange since it was an online order. The person at the cash register returned the money to my old Visa card that I no longer used, so I had to pay with my own money and wait for the refund. The whole situation left me feeling frustrated with the poor communication and customer service.