Marks and Spencer - Reviews and experiences

Not great at first, but sorted eventually. I ordered a chair last week for my home office, wanted next-day delivery, and they shipped the wrong model. At first they said they'd pick it up and couldn't promise a time — annoying — and refund would take 3–4 days, plus I had to reorder the right chair. It took calls but eventually got refunded.

I won't shop here while you use Evri - that's my conclusion. Two parcels vanished, and it's frustrating because I've had better luck with Royal Mail and other retailers. Please give a Royal Mail option; it's not perfect, but better.

Honestly, glad I stuck with them — needed extra socks for a chaotic move and my feet were killing me. I was skeptical when pickup was bumped to ten days, felt like the old company had slipped. But the socks are solid, service helpful, so yeah, I'll probably order again, eventually.

the online status did update, so maybe they're trying, but it's messy, annoying and I probably won't trust click-and-collect here again.

delivery text said Monday but they showed up Saturday — great, until they dropped the wrong pieces. We paid over £400 for two bedside tables and ended up with a nest of tables and a different bedside unit. Spent 45 minutes on hold trying customer service, which was pointless — long wait, then an agent whose English was hard to parse, so it took forever to explain. They've re-ordered the correct items but now it's another two-week wait, and the wrong boxes are clogging my bathroom. It's annoying, and you feel stuck with furniture you didn't want while you wait. One small good bit: they were quick to promise a replacement, at least it's in motion. My advice — call and get photos confirmed before they send anything, and don't trust text confirmation. I won't risk ordering pieces from them.

We ordered a wine gift, eh, that was supposed to come in 2-4 days, but it never showed up. We reached out to customer service and got different info every time, causing delays. All this back and forth left us feeling pretty let down. We were expecting top-notch service from this well-known brand, but we were sadly let down this time around.