Marks and Spencer - Reviews and experiences
Oct 2023-Nov 2025
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (38)
Loading reviews...
Glitchy checkout but staff helped
Glitchy checkout but staff helped
Checkoutdon't use guest checkout if you can, call the store if something goes wrong. Glad it worked out in the end.
Slow self-checkout
Slow self-checkout
CheckoutSo today, I went to the store and there was only one person at the checkout, so I decided to use the self-checkout. The machine was running really slow and kept asking me to weigh items that didn't need weighing. I politely mentioned to the attendant that there seemed to be an issue with the machine, and they responded with "NO THERE IS NOT IT WAS WORKING PERFECTLY A MINUTE AGO." I found this response to be quite arrogant and unnecessary. It's like saying my tire wasn't flat a minute ago, but now it is. Overall, the experience left a bad taste in my mouth and I don't think I'll be going back there again.
About Marks and Spencer
Marks and Spencer Group plc (M&S) is a major British multinational retailer headquartered in London, England. Specializing in the selling of clothing, home products, and luxury food products, M&S was established in 1884 by Michael Marks and Thomas Spencer in Leeds. It grew from a single market stall to become an internationally recognized retailer. M&S is known for its commitment to quality, value, service, innovation, and trust, aiming to offer its customers high-quality products across its multiple departments. The company has a significant presence both in the UK and internationally, operating through both physical stores and an online platform, serving millions of customers worldwide.
Contact Information
Categories Marks and Spencer
Related companies
Last update: November 3, 2025
Website (Partner link)Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Comments
Be the first with a response!