Liberty London Reviews

: 7
100% Would buy here again

Most relevant positive review

  2024-03-30
It was a breeze ordering online and then heading to the store to grab my stuff! The folks working there were really friendly, especially the gal wh...Read on

Review with most votes

  2024-02-21
My first time shopping with Liberty was when I signed up for their Beauty Drop subscription to get their beauty advent calendar last year. I was re...Read on

Reviews (7)

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    Recent order experience

    I recently made a purchase from Liberty London and I must say, I was pretty happy with the whole experience. The ordering process went really well, super smooth and efficient, and I got all three separate orders sooner than I expected. The packaging was top-notch, everything inside was all good and in order. I really liked how they paid attention to the details with the packaging, made the whole thing feel fancy. Compared to another luxury store, Liberty London really went above and beyond with their service and delivery.<br><br>One thing that could be better though is how they manage their inventory. Sometimes, even though the website shows a product is in stock, they end up not having it when you order. That can be frustrating for customers who relied on that info to make a purchase. I think Liberty London should step up their inventory check procedures to avoid this happening in the future.


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    Beauty drop subscription renewal

    I've been with the beauty drop service for a while now, and I've gotta say, they really came through for me recently. So, I had a little hiccup when my quarterly box ended up at my old address instead of my new one after I moved. I reached out to their customer service team, and let me tell you, they didn't mess around. They updated my details right away so this wouldn't happen again. Not only did they fix things up real quick, but they also sent another box to my new place, and I had it in my hands the very next day. I'm seriously impressed by their speedy response and top-notch customer service. I'm one happy camper and will definitely keep supporting their services.


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    Beauty Drop subscription for beauty advent calendar

    My first time shopping with Liberty was when I signed up for their Beauty Drop subscription to get their beauty advent calendar last year. I was really impressed with how great the calendar was and all the items it came with. During my subscription, I had to reach out to customer service a couple times because some items were missing or damaged, but they were always super quick to fix the problem. I was really happy with the awesome service I got from Liberty, which is rare to find these days in the retail world. And it was so handy being able to contact them through WhatsApp too.


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    Beauty Subscription

    The customer service at this department store is really great. I had a question about a gift with purchase, and after a few email back and forths, they quickly fixed the problem and even sent me the item with next day delivery. I really like how they communicate so quickly and efficiently, and the team is always there to help. I think more companies should try to be like them. And I have to say, I've been super impressed with the beauty subscription service - it's amazing! I've already told a bunch of friends about it.


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    Order online, pick up in store

    It was a breeze ordering online and then heading to the store to grab my stuff! The folks working there were really friendly, especially the gal who assisted me. She unpacked my order and packed everything up in my bag with a smile.


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    Ordered a cool shirt

    Oh my goodness, I ordered this super cool shirt and it arrived so quickly! I was in New York on Monday and by Tuesday it was already at my house in London. The service was amazing and fast, I was so surprised. I will definitely be shopping here again!


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    Amazing customer service

    I just don't understand why some people are trashing this store. Every time I go, the customer service is amazing! And if there's an issue with something I bought, they always handle it. Nisha and Faiza are fantastic! I really adore this store. I'll definitely continue shopping here and recommending it to everyone I know. 5 stars all the way!


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