Joybuy

Joybuy - Reviews and experiences

Average rating
5.2 /10
Based on 19 reviews
Oct 2023-Mar 2024
Star distribution
51x
40
35x
211x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Laptop case ordered, received child spoon & fork set

Returns & Refunds

I just bought a laptop case from this online store, and you won't believe what happened - I got a kid's spoon and fork set instead! I was so disappointed. I contacted customer service right away to sort it out, but man, it was tough trying to talk to them. Eventually, I got my money back, but it was a real hassle. Now I'm not sure if I want to buy anything else from there.

Incorrect Order Issue

Returns & Refunds

I recently had a pretty bad experience with my Joybuy order. The product I got was not at all what I was expecting based on the website pictures. Trying to return it and get a refund was a huge hassle. I contacted customer service for assistance, but it wasn't as easy as I thought it would be. Looks like I have to go through arbitration to sort this out, which is taking forever and is really frustrating. I was hoping for better service and a quicker fix for this obvious mistake as a loyal customer.

electronics accessories

Returns & Refunds

I just bought some electronics stuff from this online store, but to be honest, I was pretty disappointed with the quality. And to make matters worse, when I tried to send the stuff back, they started sharing my personal info without asking, and I ended up getting bombarded with spam emails. So yeah, my experience with Joybuy was a major letdown, and I wouldn't suggest it to anyone else.

Ice maker broke within warranty

Returns & Refunds

I bought an ice maker from Walmart and it broke after just one year. I tried reaching out to JoyBuy, Walmart, and VEVOR but didn't have any luck. Their customer service is terrible, and their products are low quality. I recommend looking elsewhere for something more reliable.

Lily pipes from Joybuy

Returns & Refunds

I recently bought 2 lily pipes from Joybuy, an online store from China. Sadly, after waiting 2 weeks, I got 2 different pipes that were clearly wrong. I tried to get a refund, but they wouldn't give me one. It's frustrating to see companies like Joybuy not owning up to their mistakes and giving bad customer service. Plus, it worries me that Walmart still works with them even after lots of complaints from American customers. After this, I'm definitely thinking twice about buying from Joybuy or Walmart again.

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About Joybuy

Joybuy is an online retail service associated with JD.com, one of the largest B2C online retailers in China. It provides a platform for international consumers to purchase products ranging from electronics to home goods, directly imported from China. Joybuy aims to deliver a comprehensive range of high-quality goods at competitive prices, along with a commitment to reliable customer service. The history of Joybuy is closely tied to the expansion strategy of JD.com, seeking to extend its reach into the global market by offering various products to international buyers, leveraging the supply chain and logistics expertise of its parent company.

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🌐 joybuy.com

Last update: November 29, 2024

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