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Lit clothes
The clothes I bought were amazing! The store is iconic and the customer service is top-notch. The staff are so friendly and dedicated. And a big shoutout to Naomi, she's awesome at her job and so attentive!
Clothes
I really love the clothes I got from this store. The quality is amazing and they fit perfectly. But I gotta say, trying to get a refund is a total nightmare. I shop online a lot and sometimes gotta send stuff back for different reasons. The return part is easy, but getting the money back is a pain. It takes forever and tons of talking to customer service just to get what's yours. Even if it's their mistake, getting a refund feels impossible. I sent something back over a month ago and still haven't seen any refund. This kinda inefficiency and not caring about customers is just not cool.
Dress and shoes purchase
I've been shopping at this store for years and I've always been impressed with the customer service. The staff really knows their stuff and helps me find clothes that suit my style. The dresses and shoes I've bought here are always classy and perfect for someone like me. They have a wide variety of styles, so there's something for everyone.
Online order mishap
I had a bad experience with an online order on your website. It looked like it went through, but my items disappeared from my basket. It took me three weeks to notice, and when I contacted customer service, they said the order didn't go through. I was frustrated by the lack of communication and missed chance to buy items I liked, especially when they were on sale. It makes me less interested in shopping with your brand again.
My new hoodie
Oh my gosh, this hoodie is incredibly soft and comfy, I wear it to school every day now!! I just love how warm it keeps me and the color is so cute. The staff at the store were really friendly and helped me choose the right size. My mom even thought it was a great deal for the quality. They were also kind enough to let me exchange it when I accidentally got the wrong size, even though I had it for a while. It was so awesome!!
Shearling Coat Purchase
I recently bought a shearling coat from this store, and I was really disappointed with the quality of the product and the customer service. The coat came with a bad smell that didn't go away even after I aired it out for days. Also, it was shipped in a box without a dust bag for protection, which just seems cheap and careless. When I contacted customer service about the issue, they said they would check with the warehouse but didn't offer a real solution or help. When I asked about the right way to clean shearling coats, they were clueless and not helpful at all. It's been over a month now, and there hasn't been any resolution or acknowledgement of their poor quality and lack of knowledge. I strongly suggest not buying from this store because it's just not worth it.
Customer service experience
I had to contact customer service at Joseph a few times because of problems with the courier company they work with, DHL. Every time I reached out, my issues were dealt with quickly and seriously. It was nice to feel like my complaint was actually heard and not just ignored like with some other companies. The staff were really helpful and knew their stuff, and they helped me figure out solutions to the delivery issues I was having.
Cashmere jumpers & cardigans.
I've been a customer here for years, and I gotta say, their cashmere sweaters and cardigans are always amazing. Every time I come in, I know I'm getting top-quality stuff that will last a long time. The customer service is fantastic too. The staff is always so nice and helpful, which makes shopping here super easy. I definitely suggest checking out their cashmere collection if you want some high-quality, trendy pieces for your wardrobe.
Jacket
I reached out to customer service by email the other day and I was so happy with how fast they got back to me. The person I talked to was super nice and helped me out right away. I couldn't have asked for better service.
Jeans purchase
I just bought a pair of jeans from this store and ended up having sizing issues. The customer service rep, Jess, was really amazing and nice the whole time. She really went out of her way to make sure my problem was fixed quickly.
Perfect fit every time
The customer service here is really great. I love it when stores give measurements for each piece of clothing, because it helps me choose the right size. Whenever I have a question, I always get a friendly and helpful answer, which fits well with the brand's image. Thanks for making my shopping trip easy and fun!
Return process
I had such a frustrating time dealing with the return process at this store, eh. It took them a whole 13 days just to let me know they got my items, can you believe that, eh? I tried sending emails and making phone calls, but no one bothered to get back to me. It was so annoying not knowing if they were even working on my return, you know?
Jeans and t-shirt
Wow, I had such a good time shopping at that store! It was awesome how quickly they picked up the phone, that never happens nowadays. And the person assisting me, let's call her Jess, was really friendly and professional. I felt like a valued customer, which was pretty amazing. Thank you! I'm definitely going to recommend this place to all my friends.
Missing parcels stressful
I ordered some things and had to return them, but the packages got lost! I was so stressed because they were expensive. Luckily, this girl named Naomi was really cool and helped me get my money back. She's amazing!
Youthful sweater
I found my favorite sweater from my youth at a store in London. The style is amazing and I was so excited to see they were celebrating their 40th anniversary. The quality of the sweater is really great and definitely worth the price.
Clothing
I gotta say, the customer service at this store is amazing, eh? They really go above and beyond to make sure you have a great time. They're so friendly and polite, and they'll do anything to help you out. It's hard to come by such fantastic service these days, but this place has it down pat. It really changes how you feel about shopping there, eh?
Chic clothing
I gotta say, shopping at this store is always a great experience. The clothes are so nice, the fabrics are top-notch, and the designs are just impeccable. The way they pay attention to the little details in the cuts and tailoring really makes this brand stand out. The customer service is amazing too, the staff are always so friendly, helpful, and they really know their stuff. I think I found my new favorite fashion label for sure.
Online shopping experience
My online shopping experience with this company was amazing. The customer support team was quick to respond and really helped me out. I had a question about my order and got an answer right away. Unfortunately, the delivery company seemed to have lost my return package, but the folks at this company dealt with it professionally and kindly. They even gave me a discount as a nice gesture. I'm thankful for their help and I hope the delivery company finds my package soon. All in all, I'm really happy with the service I got from this company.
Online return delays
The return process at this place is a complete mess. I sent back my items on March 5th and today, March 26th, they still haven't gotten my package. On top of that, I couldn't even track the return, so I have no idea where it is. I contacted their customer service, and though they were nice, they couldn't tell me if it was normal for returns to not be trackable. This lack of information is really annoying. I don't know when I'll get my money back, and it's really making me not want to order from them again.
My order didn't arrive because of an address mix-up
I'm so relieved that I finally received my stuff! There was a little confusion with the address, but Naomi from customer service was amazing. She kept me informed the whole time until my stuff arrived. I'm really pleased with the service I received.
About Joseph
Joseph is a British contemporary designer brand founded by Joseph Ettedgui in 1966, offering luxury essentials and fashion for men and women. With 23 global stores, over 400 stockists, and a strong digital presence, Joseph is known for its effortlessly sophisticated collections with a focus on craftsmanship and quality. They offer a wide range of products including coats, knitwear, dresses, trousers, shoes, bags, and accessories. Joseph provides international shipping via DHL and a 30-day return policy. Customers can contact them through various channels and follow them on social media for updates. Share your experience with Joseph's products and services to help others make informed decisions.
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Contact Information
90 Peterborough Road
SW6 3HH London
United Kingdom
Categories Joseph
Page Statistics
Seite online seit: November 12, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
My order didn't arrive be
I'm so relieved that I finally received my stuff! There was a little confusion with the address, but Naomi from customer service was amazing. She kept me informed the whole... Read onBy: Adams