innovo - Overall Rating based on 20 reviews
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Shorts
I bought a pair of shorts at Innovo not too long ago and at first I was pretty happy with them. They were working great for about seven weeks, but then in the eighth week, a warning symbol with the number 6 began flashing. I tried following the instructions in the booklet to fix it, but the issue kept happening. It was disappointing because when the shorts were working fine, they were really good and I would have told others to get them. In the end, I was happy with the shorts at first but then ran into a technical problem that I couldn't easily fix.
Quick delivery, detailed instructions
My package showed up even sooner than I thought it would and it was wrapped up really nicely. The step-by-step guide made it a breeze to figure out and assemble. I can already see some changes after only 8 days of using it. I'm really pleased I went ahead and gave it a try.
Protective undergarments
While the protective undergarments have really helped with my leakage and urgency problems, I've been finding that there are still some small leaks happening every now and then. The product does a decent job overall, but I do wish the pants were a bit more durable.
Shorts purchase, Game-changer
The customer service at this store is amazing. They always get back to me right away whenever I have any questions or problems. I'm so thankful that they sent me a new pair of shorts to test out when my original ones didn't fit right. These shorts have really made a difference for me! I've been wearing them every day for the past 3 weeks, and I've already noticed a big improvement. I'll definitely keep using them for maintenance in the future.
Defective product
I bought something from this company not too long ago, but it ended up being all wonky. So I went and followed their return procedure and sent the thing back, but it's been over a month now and I still haven't gotten my money back. I've sent them a bunch of emails but haven't heard anything back. I've even had to go to my credit card provider to dispute the charge. This bad customer service is totally not okay and has really ticked me off.
Kegel shorts
Oh man, let me tell you about these Kegel shorts - they are absolutely life-changing! I've been using them for a while now and they've made such a difference. I only have to wear them twice a week now to keep everything in check. Seriously, they've been a game-changer for me!
Tech help
I phoned in for some help with my tech problem and the lady I spoke to was so friendly and helpful. She guided me through all the troubleshooting steps and double-checked that I understood everything. It seemed like she genuinely cared about helping me out and finding a solution that would work for me. We figured out a plan together and I ended the call feeling really positive about the whole situation.
New pair of shorts
The lady I talked to at the store was so helpful and knew exactly what to do about my shorts. She recommended I get a new pair in a different size to solve the issue, which I really appreciated. She was really nice and made me feel confident in her suggestions. Thank you!
Customer service experience
I gotta tell ya, my experience with the customer service at this place was a total letdown. The person I talked to didn't seem to have a clue and couldn't help me with any of my questions. It was such a hassle just trying to get some help. I was stuck on hold for way too long while they struggled to figure out basic stuff. Needless to say, I was left feeling annoyed and really disappointed with the service.
Urge incontinence product
Eh, this product really does work wonders, eh! In just two weeks of using it, I noticed a huge improvement in my urge incontinence. I had surgery before for my stress incontinence, so I was pretty surprised and impressed by how well this product worked, eh. The only downside is that it gave me a little irritation, but I'm handling it with some steroid cream. It's not that big of a deal compared to dealing with incontinence, and I'd take the irritation over the condition any day. It's like the discomfort you might get from biking without the proper shorts, eh.
Shorts malfunctioning after 1 month
Hey there, I bought these shorts from Innov, right? Used them for about a month and then boom, they start acting up. Not cool. But wait, it gets worse - I got an actual shock from them! Freaked me out, man. So, I reached out to customer service but got nothing back. Total silence. Super frustrating when you drop some serious cash on something that craps out on you so soon, and there's no help in sight. At first, they were all speedy and helpful when I was buying the shorts, but when things went south, they ghosted me. Disappointing, to say the least.
Excellent product, terrible customer service
I gotta say, the product itself was really great and did exactly what I needed it to do. But man, when I tried to get a hold of customer service, it was a total nightmare. I sent emails and tried calling, but I never heard back from them at all. It's a real shame because the product is awesome, but the terrible customer service really ruined the whole thing for me.
Incontinence product
When I bought those incontinence products to deal with my constant bathroom trips at night, I got them pretty fast. But I'm still not sure if they're doing the trick in helping with my symptoms. I'm keeping my fingers crossed that they'll work better down the road.
Reorder assistance
I was really impressed with the customer service I got when I was trying to reorder. I was having some trouble with my order and feeling pretty annoyed, but Ray was super quick, attentive, and understanding of my concerns. He went the extra mile to make sure everything got sorted out, and I'm so thankful for his assistance. Thanks a lot, Ray!
Quick response and helpful discount
I gotta say, their email response time was impressive, eh - only one business day! The discount they gave me really came in handy and I was so grateful for it. It's not often you find a company that's so professional and polite, and really cares about their customers. They not only got back to me quickly, but they also gave me all the info I needed. Bottom line, I couldn't be happier with how it all played out.
Online purchase, customer service helpful and efficient
I was actually pretty impressed with the customer service I got at Innovio. The person I talked to was super helpful, informed, and friendly. She even made sure to double-check my address, which I had totally forgotten about. It was nice to see someone paying attention to the little things, especially since I had just moved and wanted to use my old address. And when I had a question about my order, she had the answer right away. All in all, it was a great experience and I would definitely suggest Innovio to others.
Quick and efficient service
The customer service rep I spoke with was really helpful and knew their stuff. They fixed my problem super quickly, within just an hour of me sending an email. My order was also shipped out on the same day and is now on its way to me. I'm really happy with the help I got and definitely think others should give them a try. They deserve a solid 5 Stars!
Difficult to size, error code hassle, Generation 1, hard to put on but effective, back muscle strengthening
Finding the right size for my body shape was a real challenge, eh, especially with those error codes that made me return two pairs of pants. The first version of the product was a real pain to put on, but gotta say, they sure do the job. Not only do they make a noticeable difference, but I think they're also helping to strengthen my back muscles, eh.
Pelvic floor muscle control shorts
I've been wearing these shorts for about a week now, and I can already tell a big difference in how well I can control my pelvic floor muscles. However, something unexpected happened when my period started 18 days earlier than usual. I think it might be because of the shorts, since I've never had my cycle be so off before. I haven't seen anyone else mention this in their reviews, but I wanted to share my experience just in case.
Cell phone troubleshooting
When I was having trouble with my cell phone, I called customer service. The person I spoke with really listened to me and tried to help me fix the issue. Their expertise and willingness to assist made me feel like they cared about me as a customer. I was grateful that they didn't just ignore my problem, but instead, actively tried to find solutions. The fact that they followed up with me after our first call to update me on their progress showed me a level of dedication and commitment that is hard to find in customer service. Thank you for going the extra mile to help me out!
Review with most votes
Pelvic floor muscle control sh
I've been wearing these shorts for about a week now, and I can already tell a big difference in how well I can control my pelvic floor muscles. However, something unexpecte... Read onBy: Minerva Ullrich