Humanscale - Overall Rating based on 23 reviews
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Easy navigation to website for parts replacement
The website design for replacement parts looks really nice, very sleek and modern. But man, it was so frustrating trying to figure out how to use it on my own. They should make it easier for us to find what we're looking for, ya know?
Ergonomic chair
The inside sales team was awesome to work with. Ashley was super friendly, helpful, and just a joy to deal with. She always remembered me when I called back, which really made me feel important. Ashley helped me sort out the order for the ergonomic chair I was looking for, making sure I got exactly what I wanted. All in all, it was a fantastic experience, all thanks to her amazing customer service.
Ergonomic chair purchase
The customer service person I talked to was super helpful and really knew their stuff. They answered all my questions right away and gave me lots of information about the ergonomic chair I wanted. I was really impressed with how well they knew their stuff and how professional they were.
Office chair purchase
I bought an office chair not too long ago and I must say, the customer service has been pretty terrible. The website doesn't have much info at all, it's been a challenge just to find a phone number to get in touch with them. I had to go to another site to get some answers. It's frustrating not being able to just give them a quick call. Even though I spent a good chunk of change on this chair a while back, the material is already starting to fall apart. If I was on the lookout for a new chair, I definitely wouldn't choose this brand again.
Office chair
The help I got online from this company was really great. They never pushed me to buy anything, but whenever I had a question and reached out, they always had a helpful answer ready for me. It made buying stuff easy and stress-free. The product is top-notch and exactly what I wanted. I'm super happy with my purchase and the support I got.
Standing desk purchase
My experience with the company was really disappointing. They told me the standing desk I wanted was available, so I ordered it right away. But then they said it was actually out of stock, which made me so frustrated and inconvenienced. The bait-and-switch they pulled was super unprofessional and sneaky. I think the way they handled everything was not cool and has definitely made me think twice about buying from them again.
Home office chair purchase
I just gotta say, I bought a home office chair recently and the service from the guy I talked to was top-notch. Shane Smith from the NY office really went the extra mile to help me find the perfect chair for me. He was super quick to respond and gave me all the info I needed to pick the right one. His professionalism and know-how really impressed me, so I definitely suggest him if you're thinking of buying something.
Order parts
I had to order some parts not long ago, and I was really impressed with the customer service folks I dealt with. They found the parts I needed right away and gave me clear instructions on how to place my order. The staff at this place is super professional and efficient, and they deserve a big thumbs up for that.
Ergonomic office chair
I bought a really comfortable office chair from this company and I was super happy with the service I got. My guy, Max Jordan, did an awesome job making sure I got exactly what I needed. He knew his stuff and helped me pick out the perfect chair. Thanks to Max, ordering was a breeze. The chair came in great shape and was exactly what I wanted. I'm really happy with my purchase and I would totally recommend this company to anyone looking for good office furniture.
Adjustable desk chair
When I was in the market for an adjustable desk chair, I decided to get in touch with the team for some help. Max Jordan from the company really knew his stuff and gave me thorough answers to all my questions. He actually took the time to figure out what I needed and suggested the right chair for me. I was impressed with how knowledgeable and professional he was. The chair I got has made a big difference in how comfy and productive I am while working from home. I'm super happy with my experience at Humanscale.
Chair purchase
So I bought this chair, right, thinking it had a lifetime warranty. Turns out, I had to dish out $14 for a part after only a few years. Chair's decent quality, but the whole lifetime warranty thing didn't sit right with me. Was hoping for better from a company that boasts about their products being top-notch.
Office chair service
Called in for help with seven office chairs, Lisa got in touch with engineer Tony. He did an awesome job fixing the chairs. I definitely recommend him for comfy chairs and excellent service.
Light advice
I was talking to this guy named Shane and he gave me some great tips on how to improve the lighting for my Zoom calls. Good lighting is key for my video meetings, so I was really grateful for his advice!
Faulty arm repair
I just had an issue with the arm of my chair that needed fixing right away. The company's communication was excellent, and they quickly arranged for an engineer to come and replace the faulty arm. Tim, the engineer, showed up on time and fixed the chair efficiently. The company kept in touch throughout the process to make sure everything was going well. I have to say, the chair I got from them provides me with comfortable and stress-free back support. I really can't recommend them enough!
Replacement parts purchase
I just wanted to share that I had to buy some new parts for my chair, and the customer service from Nia was amazing! She was super helpful and made everything easy for me. It was a great experience working with her and it really made a difference. Good customer service like that makes a big impact and I'm very happy with how it all went.
Ergonomic office chair
I just bought a really comfortable office chair at this store. The service was amazing - they answered all my questions, kept looking until they found the perfect chair for me, showed me exactly how to set it up, and made sure I had everything I needed before I left. The staff were awesome and went out of their way to make sure I was happy. I'm really impressed with how professional and dedicated they are to providing great customer service.
Chair repair parts
I just want to share how great my experience was with this company. They had a really helpful rep who guided me in finding the perfect parts to fix up my old chair. It's been such a gem and has held up for more than ten years now. I'm so grateful for the help I got in making sure I can keep enjoying it for a long time to come.
Standing desk purchase
I bought a standing desk from this company not long ago and I was really impressed with the great customer service I got. The people working there were super quick to answer my questions, gave me all the info I needed about the product, and were really friendly the whole time. It was so nice to talk to such helpful and nice folks. Big thanks to Lisa for going above and beyond to help me out.
Replacement part purchase
I just bought a replacement part from this company and I gotta say, I was really impressed with how quickly they got back to me and the useful info they provided. The price for the replacement part was fair, especially considering how good the product is. I've had the chair I got from them over 12 years ago and it's still in great shape.
My recent office chair purchase
The customer service team was really quick to answer all my questions, and they gave me all the info I needed. I was really impressed by how well they knew their stuff and how fast they were. I'll definitely be coming back as a customer in the future.
Review with most votes
Ergonomic chair purchase
I recently bought a comfy chair from your website and I gotta say, I was pretty satisfied with the whole experience. Your site had lots of info on the products, kind of like wha... Read onBy: raleigh